Mind the Product

JULY 1, 2019

While it’s a simple question, it can help illuminate how set (or open) the high-level roadmap is, give insight into a company’s unique take, and illuminate the clarity of thought (or lack thereof) in a product strategy. What is the most contentious feature the product team currently debates building?

User Testing 120

User Testing Product Management Product Manager Customer Experience 120

Intercom, Inc.

AUGUST 8, 2019

Content strategy is part of your brand. “In early startup life, it’s great to have remote folks who are around the world for the follow-the-sun model” I became one of the first support people at Twitter, working part-time, remotely, from New Zealand. It can be more technical, it can be more enterprise.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

UX Studio: Product Management

JULY 9, 2021

Once the product is released, we help you set up measuring systems, monitor the performance of your product, and work on the next steps and new strategies together. We work with companies of any size from many industries: Growing startups to well-known companies such as HBO, Google, Netflix, or the United Nations World Food Programme.

Research Software 52

Research Software UX User Testing Product Research 52

Mind the Product

MARCH 16, 2017

Josh led Greylock’s investment in SmartThings (acquired by Samsung in 2014) and Jelly (acquired by Pinterest in 2017). Prior to starting these ventures, she led product initiatives at several startups in London and Montreal, and is actively involved in furthering the craft of product management through mentoring, consulting and training.

Research Software 75

Research Software User Testing Product Research Workshop 75

Mind the Product

APRIL 18, 2017

Josh led Greylock’s investment in SmartThings (acquired by Samsung in 2014) and Jelly (acquired by Pinterest in 2017). Most recently Jeff co-founded Neo Innovation (sold to Pivotal Labs) in New York City and helped build it into one of the most recognized brands in modern product strategy, development and design.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

Department of Product

MAY 22, 2020

Why Product Features Matter Product strategy, features and the value chain What outcomes are you trying to achieve? How does what we’re building align with the wider strategy of the business? At the time, back in 2014, this was so much easier than having to navigate around using Google Maps.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Outsourcing is Safe “A well thought-out outsourcing strategy?—?combined

Banking 93

Banking Development Team Review Software Review Technical Review 93

Amplitude

NOVEMBER 2, 2018

It wasn’t long before Andrew broke into the startup world while running the data and catalog team at Instacart. I spent 10 months at Levi’s before realizing that the really exciting work was happening at startups. This was in 2014, around the time on-demand products were really picking up.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

Intercom, Inc.

SEPTEMBER 28, 2021

In recent years we have increasingly focused on upmarket, enterprise-scale customers. This is a natural evolution for many SaaS tools as they move towards a healthier economic model, as captured in Christoph Janz’s seminal 2014 blog. But one thing is consistent across every product management role – a deep focus on the customer. .

Feedback Software 249

Feedback Software Product Management Product Manager User Testing 249

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. Here’s Rachel. Chasing free customer acquisition.

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Download Feedback Software Data Visualization Customer Experience 215

Business of Software Conference

JULY 26, 2016

Matt Wensing: 1 Startup In 10 Years vs 1,000 Startups in 10 Minutes. Nilan Peiris: Building A High-Growth Startup Sustainably. Bill Janeway: The Rise & Fall Of Enterprise Software. Rita Gunter McGrath & Mike Sikorsky: Alarming The Enterprise – Software-Driven Inflection Points.

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Weak Development Team Data Visualization Customer Feedback User Testing 70

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. The role that started me on this path was joining a very small startup a little over a decade ago, Climate Corp.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Andrew Chen

JANUARY 9, 2020

Fascinating discussion about what it’s like for a serial entrepreneur to raise money, operate a startup, lessons learned, etc. Why startups are hard – the math of venture capital tells the story. Why startups are hard – the math of venture capital tells the story. Is your startup idea already taken?

User Testing 110

User Testing Data Visualization Product Marketing Marketing 110

Andrew Chen

JANUARY 9, 2020

Fascinating discussion about what it’s like for a serial entrepreneur to raise money, operate a startup, lessons learned, etc. Why startups are hard – the math of venture capital tells the story. Why startups are hard – the math of venture capital tells the story. Is your startup idea already taken?

User Testing 52

User Testing Data Visualization Product Marketing Marketing 52

Intercom, Inc.

JULY 16, 2020

As tech continues its path toward democratization, with better offerings available to more people, an odd contradiction has revealed itself: on the enterprise side of things, most software simply isn’t very good. In 2014, the company smashed expectations, earning $105 million in revenue – double what they had taken in the year before.

Reporting Tools 226

Reporting Tools User Testing Customer Experience Artificial Inteligence 226

Roadmunk

DECEMBER 21, 2017

They’re a startup success story that you don’t hear too often. Marc: I’m one of the founders of Hotjar, and we started back in 2014. The problem back then, however, was that most of these tools were actually geared towards the enterprise market. They were super expensive. That was proving to be extremely powerful.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. We’re interested in investing in the next wave of consumer products and startups coming into the ecosystem, and that includes the audio ecosystem. These are comprised of startups and a fair number of non-VC funded companies.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. We’re interested in investing in the next wave of consumer products and startups coming into the ecosystem, and that includes the audio ecosystem. These are comprised of startups and a fair number of non-VC funded companies.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Business of Software Conference

JUNE 19, 2020

And then I jumped into the startup fray because I’m just a glutton for punishment. We have an enterprise grade analytics product that is free that plugs into your billing system (Stripes or a BrainTree, whatever you’re using) and basically gives you free access to your MRR, your churn data segments, all that kind of fun stuff.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52