Intercom, Inc.

JUNE 20, 2018

To fix it, we had to change how we worked with our product team. We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap. The same goes for your sales team.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

The Basics of Product Management

JULY 12, 2020

But, which app has the best product roadmap ? Which app has the best overall vision? Roposo was launched in 2014 and has seen a steady growth in popularity since then. This app has also been around since 2014. One can clearly tell which teams have the right product management skills.

Systems Review 91

Systems Review Download Leadership Customer Experience 91

PMLesson's Ace the PM Interview

JULY 13, 2020

Product Managers are often called “Product CEOs” or “Mini GMs”, but they rarely have direct control over the inputs that lead to successful products. It’s your responsibility to build the product roadmap. Shipping product to real users. Otherwise you’ll never be fast enough. Technical expertise.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Mind the Product

MAY 25, 2018

Initially JustGiving supported only registered charities on its website, but the founders’ vision was to support all good causes. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 114

User Testing Weak Development Team Onboarding KPIs Customer Experience 114

Arpit Rai

OCTOBER 29, 2019

I did an AMA (Ask Me Anything) on product management on NextBigWhat a couple of months ago. There were a bunch of questions I was asked about product management. What’s the difference between product management in B2B/SaaS and B2C? What’s the difference between product management in B2B/SaaS and B2C?

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

Department of Product

MAY 22, 2020

Product managers and product leaders should have an inherent sense of what’s valuable to customers. If a product person isn’t equipped with the ability to sense what might be valuable to others, product management might not be the best career choice in the first place.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Userpilot

JUNE 13, 2022

The SVPG insights blog is great for product managers looking to stay up-to-date with the industry and advance their skills. The Product Management blog is perfect for individuals looking to start a career in product management and development. Product management. The Product Management Blog.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Arpit Rai

OCTOBER 29, 2019

My AMA on NextBigWhat I did an AMA (AskMeAnything) on product management on NextBigWhat a couple of months ago. There were a bunch of questions I was asked about product management. What’s the difference between product management in B2B/SaaS and B2C? How did you get into product management?

Analytic Tools 40

Analytic Tools Research Software Feedback Software B2C 40

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. But, there’s a hidden arrogance inside that product-first mindset, and traps that await those who adopt it. The story that Des and Eoghan helped shape – this narrative around our product – gave us a ton of breathing room.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. But, there’s a hidden arrogance inside that product-first mindset, and traps that await those who adopt it. The story that Des and Eoghan helped shape – this narrative around our product – gave us a ton of breathing room.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

ProductPlan

FEBRUARY 20, 2019

The team grows, roles shift, output increases, and many other pivotal changes happen within the product team and the organization as a whole. At the same time, rapid growth can present some challenges for product management. These are all valid questions for product people at high-growth organizations.

Software Review 69

Software Review CTO Feedback Software User Testing 69