Product Talk

OCTOBER 25, 2023

You’ll hear from Trevor Acy , who needed to balance time for learning with bias for action and Iryna Melnyk , who saw how the opportunity solution tree could help her think through some of the challenges she was facing as a product leader. They continue to gather feedback from their tests and weigh and make decisions.

Product Research

UserVoice

JUNE 21, 2017

There’s not much actual math involved in data-driven product management as the vast majority of tools out there right now come equipped with analytics packages that collect and present data in a very clear format. Customer feedback is fuel for ideas. Customer data is fuel for decisions. Knowledge is power, right?

Data Visualization

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software

The Product Coalition

MAY 6, 2020

Are you still thinking over whom you can trust and depute implementing your big app idea? We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations.

Research Software

Mind the Product

MARCH 29, 2020

Super apps like Gojek and Grab combine multiple services such as food delivery and ride-hailing (Photo: Shutterstock). Delivering feedback has to be done differently for example. He tells the story of an Australian designer working in Thailand who was frustrated at having to teach designers there the basics of user research. “I

Product Research

Mind the Product

APRIL 13, 2017

Everyone talks and writes about the importance of customer development, but companies still don’t spend enough time really talking to their customers. That’s why I decided to share how we at Revue talk to and learn from our users every single day (yes, even on weekends). Customers are Real People.

Customer Experience

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

User Testing

Product Talk

APRIL 11, 2018

From there, we need to discover what solution will best address the target opportunity we chose. Discovering solutions. Just like we don’t discover first and then deliver next, we also don’t discover opportunities and then discover solutions. The same thing happens when we discover solutions. Discovering opportunities.

Product Research

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? billion in 2015. billion in 2015. Today, we’re careening between a bloated set of apps that are time-consuming at best and unreliable at worst.

Research Software

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download

Intercom, Inc.

MAY 20, 2021

In this period, I’ve been fortunate enough to chat to a really wide range of interesting people from across the world of tech, SaaS, and beyond. Here’s an overview of the conversations I’ve chosen, along with a link to the original full episodes: Tech philosopher Alex Wolf on designing harmonious technology.

User Testing

Userpilot

APRIL 10, 2023

Could freemium work for your SaaS business? Both models allow users to experience the product value without satisfying all their needs. The benefits of the freemium model include lower customer acquisition costs and access to vast amounts of customer data. What if users want access to premium features and unlimited usage?

Feedback Software

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. The list is based on what SaaS owners are recommending in several popular Facebook groups. It takes just one clunky UI element to drive someone away from your site or app. 2: Hatchly.

Research Software

Userpilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. Digital products allow companies to easily collect customer feedback in-app.

Feedback Software

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing

UserVoice

JULY 28, 2017

Here’s 3 steps you can take to start tackling your to-do list: Step 1: Get Organized With the Right Tool(s). But if you’re looking to mix up your day-to-day task tools, here are some suggestions. Task Management Tools for Product Managers. What it does well: It’s an extremely basic, simple solution.

Research Software

Mind the Product

AUGUST 23, 2017

I started the business in late 2015 to provide a platform for young Indians to create a good impression through their online profile and steer clear of stereotyped profiles plaguing the matchmaking industry in India. Naturally I keep a close watch on a critical business metric – how many customers sign up every day ?

Customer Feedback

Usersnap

AUGUST 4, 2020

Especially when looking at the tool-side of project management. I see new tools popping up every other day. With Jira and Trello – we looked at two major project management tools, their benefits and drawbacks and most importantly their main differences. Project management tools. The basics of Jira.

Data Visualization

Good Product Manager

APRIL 21, 2015

Product managers usually have a long list of ideas from a variety of sources – customer or sales requests, competitor products, executive “suggestions,” market research insight – and they need to figure out how to score each idea to separate the good from the bad and prioritize the good ones for development.

Product Research

Intercom, Inc.

MAY 24, 2018

Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions. Data is constantly changing , and it can be utilized with maximum effectiveness if it’s current and representative of most users. Why does Matt see free products as a tool for growth ?

Data Visualization

Roman Pichler

SEPTEMBER 18, 2017

The product backlog contains the details necessary to develop the product as outlined in the roadmap including epics and user stories. Say I want to create an app that helps people become more aware of what, when, and how much they eat. The product was launched in April 2015, but I am not convinced that it has entered the growth stage.

User Testing

Mind the Product

JUNE 10, 2019

In this ProductTank London talk, Claire Parker describes how the Financial Times built internal tools for editorial use by using a product development approach. Four years ago, the FT built a newsroom analytics tool to see how customers engaged with its news stories. User Testing. Launching Lantern.

Customer Experience

Melissa Perri

JUNE 15, 2015

Creating Effective MVPs Full Day workshop is coming to NYC on July 16, 2015! Full Day Workshop on July 16, 2015 in Manhattan (9:30am - 5:00pm). User Experience suffers and companies are left with products and features that remain unused. MVPs; or Minimum Viable Products; can boost a product's user experience exponentially.

Customer Experience

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. Little Otter and its family-first approach, they believe, is the antithesis of that.

Research Software

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. One of many tweets from users about the thank-you cards.

User Testing

ProductBoard

AUGUST 23, 2021

Since 2015, User Interviews has helped researchers talk to their users, gather feedback, and make better product decisions. But how does a software company built around deep user research launch a new feature before it’s quite ready—especially one with a unique pricing model in a competitive market?

User Testing

Lenny Rachitsky

APRIL 28, 2024

He originally joined Twitter in 2015 through the acquisition of his company, Periscope, the largest live video streaming platform at the time. Periscope pioneered technology that inspired Instagram Live, TikTok Live, Facebook Live, and other social networks’ expansion into video streaming.

User Testing

Mixpanel

MARCH 30, 2020

When gender diversity at the executive level is brought to parity, organizations are 15 percent more likely to gain more profit , improve customer experience , and attract and retain expensive talent , according to McKinsey. In fact, from 2015 to 2018, gender representation had only increased by 2 percent. (The Want to add users?

Analytic Tools

Intercom, Inc.

JULY 26, 2018

He craved thoughtful feedback from real customers (instead of free beta users) and rushed to market. Or you had to go to the other extreme of spending hundreds of thousands of dollars on some massive analytics software with this enterprise-y sales thing. I had no intention of stopping the survey software stuff.

Feedback Software

Intercom, Inc.

FEBRUARY 1, 2018

Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation. You could only exchange multimillion dollar derivatives on some kind of energy platform. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

User Testing

The Product Coalition

JANUARY 22, 2021

In 2015 it was discovered by Harvard Business Review that 75% of cross functional teams were dysfunctional. Stick around till the end and we’ll be recommending some of our favorite online collaboration tools. Luckily, these problems have some very simple solutions… Unengaged Employees Employee engagement can ebb and flow.

Product Management

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

Analytic Tools

ProductPlan

SEPTEMBER 27, 2020

It’s all the rage, and is often the reason we get out of the bed each day – we want to delight our customers in everything we do. I’d bet that at least 75% of those reading this post would say that “Customer Delight” is somewhere in the top 3 stated goals of their company for the year. The Diluted Definition of Customer Delight.

Customer Experience

Mind the Product

DECEMBER 2, 2016

Drift founder and CEO David Cancel spoke about the importance of listening to your customers at this year’s London MTPCon, and gave us some apposite examples of what can happen when companies listen to their customers and when they don’t. Listening to your customers is “one of things we always talk about but few people do.

User Testing

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

User Testing

Modus Create

FEBRUARY 4, 2021

Similarly, the world of technology is no stranger to its own stream of techspeak. It’s simply a phrase used by the industry to describe a typical organization’s efforts to adapt to digital technologies affecting their business. For example, creating a mobile app for a local business to engage customers directly.

Consulting