Intercom, Inc.

AUGUST 27, 2020

From the new services that legacy businesses are bringing to market to the metrics being used to fight churn, everything must be designed around the customer. years, the subscription economy has grown more than 350% , according to a report from the company – and its author Carl Gold, Zuora’s Chief Data Scientist, gets to see it all unfold.

Data Visualization 211

Data Visualization Reporting Tools Research Software Customer Feedback 211

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing 81

User Testing Feedback Software Analytic Tools Data Visualization 81

The Product Coalition

SEPTEMBER 2, 2021

From blockchain ledgers for open banking and financial inclusion, artificial intelligence algorithms, biometric verification, and voice-driven interfaces to big data analytics to machine learning?—?fintech Born back in 2015 in New York, this fintech solution is still impressive, fast-evolving, and actual for a modern human.

Analytic Tools 97

Analytic Tools Artificial Inteligence Data Visualization Startups 97

UserVoice

JULY 31, 2017

Mine the Data. Mine the Data. Whether your company uses a human touch during its onboarding efforts or offers a strictly digital path to proficiency for your product, there are a number of data points that you can harvest for your own product-specific insights. 5 Easy Ways To Collect Feedback During Onboarding.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Mironov Consulting

DECEMBER 29, 2022

IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said  (See this 2015 talk and supporting blog series. What do I mean by software product vs software services ?  A B2B software services companies work the other side of the problem.  The

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Mixpanel

JANUARY 14, 2019

Segmentation has been our most heavily used report since its release in late 2011, and until recently, it was the report that greeted users when they logged in. Retiring the report is a bittersweet moment for many of us here, but a necessary step to deliver more advanced analytics capabilities to our customers.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Customer Feedback 45

Amplitude

MAY 21, 2019

With the right tech tools, you can exponentially increase output and productivity. Traditional companies have the opportunity to revamp how they operate by using tech such as mobile apps and data analytics to boost productivity, scale operations, and secure their market position.

Data Visualization 45

Data Visualization Analytic Tools Feedback Software Customer Experience 45

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Mixpanel: How have you seen product analytics evolve over the course of your career? What features make sense for them?

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

PMLesson's Ace the PM Interview

MARCH 29, 2022

Trying to write a data science resume that stands out to your recruiter and hiring manager? That's especially true if you've never applied to a data science job before. In this article, we'll guide you step-by-step and section-by-section to write a great data scientist resume. What languages do you use?

Data Visualization 52

Data Visualization Analytic Tools Technical Review Weak Development Team 52

Intercom, Inc.

SEPTEMBER 15, 2022

Karen Church, Intercom VP of Research & Data Science. You can read our data report on emoji trends abstracted from more than two million anonymized conversations between our customers and their customers here. Back in 2015 or 2016, I was studying in London, doing a master’s degree in business psychology.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

The Product Coalition

OCTOBER 16, 2022

A voice interface does not have a visual representation. This data will be useful to build conversations between a person and a device. In 2015, Google presented its Soli technology by introducing a miniature radar reading every human movement. AI is extremely helpful in analytics.

Research Software 78

Research Software Analytic Tools Customer Experience User Testing 78

Mind the Product

SEPTEMBER 27, 2019

The research mostly focused on prototyping and exploring visual concepts, but little was done in the realm of talking to end users and customers. While these efforts brought some beautiful, iconic visuals to life, they didn’t provide insight into how their users really interacted with the design system.

Research Software 88

Research Software User Testing Data Visualization Product Research 88

Userpilot

DECEMBER 13, 2023

Once you start implementing your UX strategy, keep testing and experimenting and use the insights to inform future iterations. According to Jaime Levy, the author of the 2015 bestseller UX Strategy: How to Devise Innovative Digital Products That People Want , a robust UX strategy should be based on 4 main principles. Book the demo!

Research Software 79

Research Software Analytic Tools Feedback Software User Testing 79

The Product Coalition

AUGUST 18, 2018

year Journey Building Spongecell’s Self-Service Dynamic Creative Optimization Product Why Transition to a Subscription Model? Managed service is a business model where a company uses internal resources (e.g. client services or ad operations) to manage a campaign for their clients, taking a margin on top of the cost of their media buy.

Data Visualization 60

Data Visualization Reporting Tools Technical Review Feedback Software 60

Userpilot

JULY 13, 2021

UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. UI design is a subset of UX and involves designing the visual experience of a user. Top UI designers are curious and are able to uncover deep insights needed for a killer UI design. Let’s dive in!

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Mixpanel

AUGUST 18, 2021

Data privacy laws are evolving constantly to better protect consumers’ personal information. The GDPR in Europe, the CCPA in California, the LGPD in Brazil—these laws give more data transparency and agency to consumers, while limiting certain data collection practices. First things first: Why is data privacy so important?

User Testing 64

User Testing Data Visualization Analytic Tools Product Research 64

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights.

Customer Feedback 52

Customer Feedback Data Visualization Customer Experience Strategy 52

Mind the Product

SEPTEMBER 27, 2019

The research mostly focused on prototyping and exploring visual concepts, but little was done in the realm of talking to end users and customers. While these efforts brought some beautiful, iconic visuals to life, they didn’t provide insight into how their users really interacted with the design system.

User Testing 81

User Testing Research Software Data Visualization Product Research 81

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We gathered all the insights you need to decide which agency is the best fit for your business. UI/UX design: This is our all-in-one service.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

MARCH 7, 2022

Brand24 wasn’t the first brand monitoring tool in the market, but they were determined to stand out from the crowd with the best Product Experience. Product Experience is not only the product itself: it’s Customer Success, Service, experience with the website, time to value. Hotjar: helps visually show how users behave on your site.

Analytic Tools 124

Analytic Tools Data Visualization Reporting Tools Technical Review 124

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Mixpanel: How have you seen product analytics evolve over the course of your career? What features make sense for them?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

The Product Coalition

MARCH 4, 2024

Jan had accidentally created a messaging service. He quickly realized that the status app needed to be upgraded to an internet-based instant messaging tool leading to the development of WhatsApp Version 2.0. In 2015, WhatsApp’s introduction of voice and video calling further revolutionized mobile communication. billion in 2023.

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience User Testing 105

Mixpanel

JANUARY 11, 2021

As Head of Data Science, Digital Ventures at Viacom18 Media—a Mumbai-based joint venture between ViacomCBS and Network18 and one of India’s fastest-growing entertainment networks—Anubhav Shrivastava has led the company’s shift toward data-informed decision making. How do you keep data at the forefront?

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

Userpilot

OCTOBER 20, 2023

The self-service model reduces customer dependence on your sales and customer success team , which reduces their workloads. As users engage with the product at multiple touchpoints inside, you also get access to lots of data to inform your product development decisions. This helps them to better understand customer needs.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Customer Experience 84

Intercom, Inc.

AUGUST 25, 2021

We came to the belief that, yes, it was, but that the tools that were available at the time were the things holding people back. We came to see that there was great, great room for improvement and that there was an opportunity to create tools that could much better support human connection.”.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Mixpanel

APRIL 18, 2019

In 2015 it launched TV Spielfilm LIVE, a streaming service that brought the content its readers were looking for right to the TV Spielfilm app. Data is very important for us, and everybody on the team uses data,” says Carina Schwarzmueller, Business Intelligence Manager and Business Analyst at TV Spielfilm LIVE.

Entertainment 55

Entertainment Data Visualization Analytic Tools Customer Experience 55

Revulytics

DECEMBER 4, 2018

At the same time, the survey reveals, the number of audits is increasing for both large and, especially for, smaller companies – the latter of which is up 40 percent since 2015. Leverage compliance and usage analytics to reduce the audit need. Software usage analytics lends detailed, anonymous information on feature usage and adoption.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Mixpanel

APRIL 18, 2019

In 2015 it launched TV Spielfilm LIVE, a streaming service that brought the content its readers were looking for right to the TV Spielfilm app. Data is very important for us, and everybody on the team uses data,” says Carina Schwarzmueller, Business Intelligence Manager and Business Analyst at TV Spielfilm LIVE.

Entertainment 53

Entertainment Data Visualization Analytic Tools Customer Experience 53

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. But all too often, companies fall into the trap of using partial or old data to drive major decisions. Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

freshtrax

SEPTEMBER 16, 2021

It was designed as a 12 x 12 pixel grid to enhance the visual interface of tools such as text messages and cell phone e-mail. However, around 2015, two Chinese-American women upset that there were only Japanese foods and not even Chinese dumplings started working to internationalize the emoji. Highly visually identifiable.

Research Software 104

Research Software Data Visualization Government Systems Review 104

Good Product Manager

APRIL 21, 2015

Product managers usually have a long list of ideas from a variety of sources – customer or sales requests, competitor products, executive “suggestions,” market research insight – and they need to figure out how to score each idea to separate the good from the bad and prioritize the good ones for development. Hope to see you there!

Research Software 74

Research Software Product Research Feedback Software User Testing 74

UX Studio: Product Management

JUNE 7, 2019

We experience digital products and services on a whole new level: through discrete interactions. With all the tools already on the market (or under development), you can give a hyper-immersive experience where all senses of the human body are influenced. But as we can see, it has connected us to the world more than before.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Mind the Product

DECEMBER 5, 2018

Jon Noronha joined the product team for Microsoft’s Bing search engine in 2011 when the product, as he puts it, was “in a big hole” As the years went by, however, that turned around, and in late 2015, Microsoft reported that Bing had become profitable. Have a data scientist or statistician join the team.

Data Visualization 123

Data Visualization Analytic Tools Reporting Tools Research Software 123

Product Management Unpacked

JUNE 23, 2020

“The paramount role of a product manager is to understand markets and empathize with consumer needs,” says Corey Grone, senior product manager of cloud data protection at iland Cloud. Grone manages a suite of products that fall under BaaS (Backup as a Service) and DRaaS (Disaster Recovery as a Service) portfolios.

Data Visualization 192

Data Visualization Customer Experience Weak Development Team Technical Review 192

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I was interested in analytical problem-solving. And ultimately, we launched in 2015 and we’ve been iterating ever since. Hubert: It’s a good question.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225