Intercom, Inc.

JULY 26, 2018

He craved thoughtful feedback from real customers (instead of free beta users) and rushed to market. Josh: With the survey software, I made the mistake of not differentiating myself enough from SurveyMonkey or the 10,000 other survey apps out there. I wanted to have paying customer feedback as soon as possible.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Department of Product

MAY 22, 2020

What evidence do you have to suggest that the features you’re building will actually matter to customers? If the features you’re building aren’t valuable, or if you’re unable to determine what’s valuable to your customers, then that’s a real problem. Virality – will your users tell other potential users about what they’re using?

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Dear Strategy

AUGUST 27, 2018

To frame this question up properly, let me first say a few words about where I believe marketing strategies fit within the context of product and business strategies. Business, Product, and Marketing Strategies. Most companies that I work with have three layers of strategy. The first is the overarching business strategy.

Strategy 53

Strategy Outbound Inbound Marketing 53

Intercom, Inc.

SEPTEMBER 15, 2022

We use them to add richness to online conversations, emphasize a point, and even create a sense of rapport with customers. Tomoko Yokoi, researcher and advisor in digital transformations at the IMD Business School in Switzerland. Tomoko Yokoi, researcher and advisor in digital transformations at the IMD Business School in Switzerland.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

UX Studio

JANUARY 17, 2024

Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. You’re also doing the research about yourself. So, I started tackling that with user onboarding and other experimentation around the funnel. So I wouldn’t even differentiate that.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

ProductPlan

SEPTEMBER 27, 2020

It’s all the rage, and is often the reason we get out of the bed each day – we want to delight our customers in everything we do. I’d bet that at least 75% of those reading this post would say that “Customer Delight” is somewhere in the top 3 stated goals of their company for the year. The Diluted Definition of Customer Delight.

Customer Experience 86

Customer Experience User Testing Customer Feedback Strategy 86

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. So I’m going to talk about Product-Market Fit. ” Very disappointed.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

Bryce York

JANUARY 12, 2015

A lot of e-tailers discovered CRO in 2015. Many of us even did some research and started to look into the technology and tactics that make it work. 2015 will be the year where most people know what CRO is and the way to differentiate your store, will be to actually start doing it! My Tip: Make your site mobile friendly.

User Testing 52

User Testing Research Software Customer Experience Technical Review 52

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

The Product Coalition

MARCH 9, 2020

This rising popularity has lead to a huge global user population of up to 220M people using dating platforms. Observation: This is from 2015 so you might miss 2–3 companies that growth in the last few years). Concept Differentiation dimension regards the usability and features presented on the dating platform. from 2018 to 2025.

Startups 78

Startups Marketing Reporting Tools Research Software 78

Business of Software Conference

FEBRUARY 16, 2021

3:00 James Avery, Kevel: But yeah, so I started it started back in 2009, it took a little while to get a real customer of the ad network, the software to kind of run display advertising and things like that. And then in 2010, we got our first customer. Especially in like a SaaS business where it’s like, okay, we sign a customer.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

PMLesson's Ace the PM Interview

SEPTEMBER 28, 2020

One of them was our co-founder Stephen Cognetta back in 2014-2015. When it comes to hiring, Google's HR emphasizes on ensuring the right culture fit before making a job offer. They are: Focus on the user and all else will follow. What hasn't changed, though, is the emphasis on 'Googleyness,' or Google's form of culture fit.

Reporting Tools 98

Reporting Tools Software Engineering User Testing Customer Experience 98

PMLesson's Ace the PM Interview

MARCH 29, 2022

This way, it can be easily spotted and differentiated from the rest. Professional summaries should be concise while clearly communicating why you would make a good fit for the particular role as a data scientist. I'm experienced in creating data models using R and Python to predict changes in user behavior.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Weak Development Team 52

Intercom, Inc.

JULY 23, 2020

Daniel Scrivner believes the answer lies in asynchronous tools that allow people to get their work done without bottlenecks: send off a product at the close of play, get feedback overnight, apply revisions, and ship the next day. billion in 2015. How do you differentiate yourself from the other companies?

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

SidsAvenue

JULY 6, 2016

An independent market research says that one of the Top selling product online is Mobile phones and accessories My research to validate the impact of Online channels is captured in the following infographic. The availability of Experience center should become the differentiator, the value added service proposition.

User Friction 40

User Friction Research Software Data Visualization Customer Experience 40

Business of Software Conference

JULY 6, 2020

And I was like, ‘Mark, I don’t know how I fit in, like the Business of Software … am I really going to have anything to provide a value to the audience?’ Don’t quit your job, do it part time and work overnight’, ‘you got to iterate and test’ and ‘lean startup! Like no customers. Test, test, tests.

Healthcare 52

Healthcare User Testing Customer Experience Analytic Tools 52

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. After this analysis, I’m looking for really differentiated verticals of audio. but may not directly sound like podcasting. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. After this analysis, I’m looking for really differentiated verticals of audio. Thanks, Andrew.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

freshtrax

NOVEMBER 26, 2019

There will be a significant increase in the number of dating service users in Japan. The projected growth of users who are willing to pay for online dating services in the countries listed in the Digital Market Outlook. Until around 2015, more than 72% of married couples met through work, mutual friends, family or school.

Research Software 115

Research Software Government User Testing Data Visualization 115