Intercom, Inc.

AUGUST 20, 2020

Alex’s projects, including founding members-only entrepreneurial community Bossbabe, have earned her some serious clout – Fast Company found her ideas so promising they named her one of their “ Top 100 Most Creative People in Business ” in 2016. Short on time? You can be described as many things.

Research Software 243

Research Software Technology Telecommunications User Testing 243

The Accidental Product Manager

NOVEMBER 13, 2017

As product managers when an event like this happens to our products, we need to step in and take action. Yes, this is an expensive undertaking; however, the value of the Samsung brand name is at stake here and so this kind of dramatic action is required. There is no work around for this problem. What All Of This Means For You.

Product launches 56

Product launches Naming Customer Experience Branding 56

freshtrax

AUGUST 13, 2019

The market has been growing with more and more service options, especially since Uber Eats expanded its business to Japan in September 2016. The service started in 2016 and continues to increase in sales. Uber Eats: Adapt to Japanese customs and participate in social events. billion U.S. dollars), which increased by 5.9%

Research Software 85

Research Software Marketing User Testing Customer Experience 85

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. Trust us – you don’t want to miss this event! Tanner’s first human-centered product development team.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Intercom, Inc.

NOVEMBER 11, 2021

They’re most famous for writing The Elements of User Onboarding and for breaking down, step by step, how some of the world’s most popular brands handle their onboarding experiences at UserOnboard. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Product Bookshelf

MARCH 2, 2017

A job is always a process to make progress, it’s rarely a discrete event. — Bob Moesta (@bmoesta) October 25, 2016. — Bob Moesta (@bmoesta) October 24, 2016. The pinnacle of jobs to be done development is a “purpose brand”, one that is synonymous with the job it is being hired to do.

Data Visualization 48

Data Visualization User Testing Automotive Customer Experience 48

Gainsight

JULY 7, 2021

Plus, it wasn’t often that someone starting a SaaS company in Phoenix, Arizona got to hear from the likes of SaaS all-stars such as Aaron Levie, Tien Tzuo, Neeracha Taychakhoonavudh, Bill Binch, Bernie Kassar, Kia Puhm, Byron Deeter, Roger Lee…and some guy named Nick Mehta. Would events ever go back to normal? Pulse 2022?

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Business of Software Conference

FEBRUARY 16, 2021

Some of the BoS talks that had an impact on his company, including changing its name to Kevel. 5:02 James Avery, Kevel: And then so that, that gets up to like, 2016 17 we hadn’t raised any more money, we got back to profitability. Virtual Events. Why he doesn’t worry too much about what might happen in the future.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

JULY 9, 2020

But then we also had a lot of brand campaigns, so that could be even offline things like we advertised on the Time Square, New York City with huge banners on Atlassian to just drive that brand forward. And that’s resulted in more direct visits from people, but also in more brand searches. We also did a lot of co-marketing.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

JULY 4, 2018

No wonder marketing has a bad name in the tech industry. For example, when we launched our help center, we initially promised it in April 2016, then July, then September. This became apparent when redesigning our Messenger in 2016. Profiles were first introduced to the Intercom Messenger in 2016 (pictured above).

Marketing 191

Marketing User Testing Customer Experience Messaging 191

Intercom, Inc.

JULY 4, 2018

No wonder marketing has a bad name in the tech industry. For example, when we launched our help center, we initially promised it in April 2016, then July, then September. This became apparent when redesigning our Messenger in 2016. Profiles were first introduced to the Intercom Messenger in 2016 (pictured above).

Marketing 165

Marketing User Testing Customer Experience Messaging 165

Userpilot

DECEMBER 23, 2020

We’ve interviewed several prominent names in the industry, including the CEO of Product School, Carlos Gonzalez de Villaumbrosia; Andrea Saez, Head of Product Growth and Education at ProdPad; Gen Furukawa, Co-Founder at Prehook; Natália Kimli? According to Mind the Product , women made up only 35% of all Product Managers in 2016.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Userpilot

APRIL 30, 2021

SaaS marketing normally consists of a mix of SEO, content, linkbuilding, paid ads, social media and event marketing. Event marketing. As the world starts to open up again after the coronavirus lockdowns, it will become increasingly important to promote your SaaS business at events and conferences. Siarza Social Digital.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

DECEMBER 17, 2021

Pricing your product higher than competitors can bring in high-value customers but you’ll need the brand and track record to back it up. Most SaaS companies that have become household names have a freemium plan as part of their tiered pricing model. This includes Dropbox, Slack, Evernote, and many others. Power users.

Research Software 98

Research Software User Testing Strategy Customer Experience 98

Business of Software Conference

MARCH 11, 2020

That’s why we started at the end of ‘14 and we didn’t launch our product commercially until April of 2016. And you got a lot more obsessed or not obsessive but in a lot more of your tweeting is about growth and you know your user event which you’ve just done two of not yet holds two in the same month. ML : Really.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Business of Software Conference

JANUARY 19, 2021

Nandini has been immersed in the world of brand safety & digital advertising since 2016, when she began running Sleeping Giants, the social media campaign that alerted advertisers that their ads were funding hate speech on Breitbart News. DigiDay named her a DigiDay Changemaker. Transcript coming soon… Upcoming Events.

CTO 52

CTO Advertising Leadership Customer Experience 52

Intercom, Inc.

JANUARY 10, 2019

But before that, we’ll just briefly look back to October of 2018, when we had this event called The Next Chapter in San Francisco. At that event, Eoghan McCabe, our CEO, unveiled the next chapter of Intercom. I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger.

User Testing 143

User Testing Banking Customer Experience Technical Review 143