Intercom, Inc.

FEBRUARY 6, 2020

Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen. At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

UX Planet

MAY 27, 2025

Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes. Zoom outperformed Skype in videocalls. billion in 2020.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions. ?Download Download the 2020 Mobile App Engagement Benchmark Report for Media Apps.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. UX Research provides this additional layer of insight, transforming numbers into actionable insights.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Product Innovation Educators

AUGUST 12, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. 1) Nurturing luck through collaboration and feedback. (2) 3) The data is a story, not an answer. (4) Tools product managers use. Read his insights at [link].

Data Visualization 122

Data Visualization Feedback Software Analytic Tools Customer Feedback 122

Alchemer Mobile

FEBRUARY 7, 2019

According to AppAnnie’s 2019 State of Mobile Report , consumers sourced food and drinks through apps 130% more often in 2018 than in 2016. The report attributes this growth mainly to the increasing popularity of both fast food apps (QSR—Quick Service Restaurants) and the rise of food delivery services.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Products (wrongly) get created this way – product first, customer second, revenue third. Read the interview at https://blog.mixpanel.com/2016/08/11/steven-sinofsky-product-leadership/.

Data Visualization 127

Data Visualization Weak Development Team Customer Feedback Research Software 127

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). To anyone outside the product team, we are design, engineering, QA, data, knowledge team, and often marketing. “Fairness” isn’t coming.

Product Research 111

Product Research Reporting Tools Product Manager Data Visualization 111

Product Innovation Educators

OCTOBER 7, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Monetization + customer problem + jobs-to-be-done = product management. Considerations for embedding analytics into your product. Tips for creating data-driven product roadmaps.

Data Visualization 124

Data Visualization Customer Feedback Embedded Analytics Product Manager 124

The Product Guy

OCTOBER 11, 2019

They are very focused in understanding and solving customer problems (which is a good thing), and usually have an extensive list of problems and opportunities they can tackle. Bring quantitative and qualitative data to prove the problem is crucial and that you knowledge about it is enough to solve it. The Problem. My tips here are to.

CTO Coach 319

CTO Coach Reporting Tools Feedback Software Analytic Tools 319

Product Innovation Educators

JULY 1, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . The 4 key customer experience competencies B2B product managers should master. (1) 2) Data collection and analysis. (3) 8) Photoshop/design tools. (9) 5) WordPress. (6)

Data Visualization 122

Data Visualization Customer Feedback Product Manager Product Management 122

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Product Innovation Educators

NOVEMBER 4, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Instead by listening carefully to opposing viewpoints, evaluating data, and weighing opinions, they can build influential coalitions. Product management software tools – what’s in your toolbox?

Data Visualization 120

Data Visualization Research Software Customer Feedback Product Manager 120

Userpilot

JANUARY 12, 2024

Graphs and charts are a great way to display statistics and visualize data points. As we move deeper into the era of data, data visualization is even more important. It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. A horizontal funnel chart.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Research Software 105

Product Innovation Educators

JUNE 17, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Product management, a formal role in organizations since the 1930’s, has become the hot career in 2016. 4) Understand and analyse the data. Read some examples here [link].

Data Visualization 121

Data Visualization Customer Feedback Product Manager Product Management 121

Alchemer Mobile

MAY 21, 2020

And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. Mobile Customer Sentiment. App Ratings and Reviews.

Finance 147

Finance User Testing Feedback Software Research Software 147

Mind the Product

DECEMBER 28, 2016

2016 has been a year when the craft of product management grew, evolved, and matured at a staggering rate! Brant touches on clear foundation such as focusing on customer problems rather than products, and also suggests some structures to help incentivise the kind of innovative behaviours you want. When NOT to Design Sprint. We asked C.

Feedback Software 119

Feedback Software Data Visualization Customer Feedback Agile 119

Mind the Product

FEBRUARY 16, 2017

When it comes to successfully implementing a data-informed approach to product analytics, it’s easy to find lists of tips and tactics. But we do have common methodologies for framing questions and answering them, for figuring out what’s interesting in your data, experimenting, learning, and growing.

Analytic Tools 160

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 160

Product Innovation Educators

MAY 27, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . build products customers want and love. Video – The art of product management. Watch the video at [link]. 5 rules of innovation from Steve Jobs based on Walter Isaacson’s biography.

Data Visualization 122

Data Visualization Product Manager Product Management Customer Feedback 122

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. Luckily, we’ve got the data to help you see exactly how others in your category are performing.

Travel 147

Travel Finance Research Software User Testing 147

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 84

Data Visualization Research Software Reporting Tools Analytic Tools 84

Userpilot

SEPTEMBER 15, 2023

Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. How concept testing can help: You can gather feedback about a new UI design with a survey showing an image of the wireframe design. Book a demo and get started!

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Lenny Rachitsky

FEBRUARY 25, 2025

At Headspace back in 2016, we had established our product roadmap and success metrics and our mission and vision, but teams were still confused about why we were working on the projects we chose. product marketing, user research, content design, etc.). Other functions could be added depending on availability/resourcing (e.g.

Strategy 120

Strategy Technical Review Product Strategy Product Research 120

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

User Testing 158

User Testing Customer Feedback Customer Experience Development 158

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. It may sound obvious but emotionally-engaged customers are more likely to recommend, more likely to repurchase, and are less price sensitive.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Intercom, Inc.

APRIL 12, 2018

Stewart: Thinking back to Dribbble in its earliest days, it was fundamentally a place for designers to post work in progress and get feedback. And on a broader level, how do you see the Dribbble community shaping the tool that you’re building, and vice versa, how does the tool shape the community itself?

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

The Product Coalition

JULY 28, 2022

Nimble young businesses, who live by the Lean Startup approach of building, measuring, and learning, move from nothing to a product customers love in what appears, from an established company perspective at least, virtually no time. All these are predictions, and we need to be mindful of them. List your predictions for the future.

Data Visualization 146

Data Visualization Startups Customer Experience User Testing 146

Revulytics

SEPTEMBER 7, 2017

For instance, Panorama Consulting’s annual ERP buying survey showed that more than half of respondents conducting enterprise software projects in 2016 were implementing on-premise software. Gain insight into the infrastructure of your end-users to better plan product roadmaps. Identify and drill down into end-user behavior.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Userpilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Some mostly focused on the users rather than the technical side of things. Solid analytical skills: comfort with SQL (or ability to work closely with data teams).

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

The Product Coalition

NOVEMBER 27, 2023

They do, however, expressly target the company’s regulatory affairs and clinical data. This vertical SaaS functions as a feedback management solution, but it is a feedback management solution designed exclusively for other SaaS companies. However, in 2016, the founders of Innovaccer opted to focus solely on healthcare.

Research Software 148

Research Software Feedback Software Reporting Tools User Testing 148

Userpilot

SEPTEMBER 1, 2021

SaaS product marketing is the strategies and tactics applied to software products and apps to create demand and drive the adoption and retention of said product by the end-user. best practices include: user-centered mindset, personalized messaging, continuous feedback loops, data-informed decisions. moment more quickly.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? In B2B companies, value should ultimately generate profit (get new customers, upsell to current customers, or avoid churn), and it ends up in an equation like this. In fact, some methods are pretty poor.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

Product Talk

AUGUST 4, 2021

When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. But blog analytics (views and shares) don’t track impact. This gave me a great feedback loop to measure the efficacy of my content. I knew I needed more feedback.

Product Research 299

Product Research Books User Testing Feedback Software 299

eG Innovations

JUNE 7, 2021

This blog summarizes research that I’ve done into understanding AIOps – what it is, why analysts and customers are so interested in this technology and what are some of the benefits that it offers. The platform enables the concurrent use of multiple data sources, data collection methods, and analytical and presentation technologies.”.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Artificial Inteligence 98