Mind the Product

DECEMBER 27, 2016

Behind every great product there is always someone, who may or may not have the title of product manager, who works incredibly hard to solve incredibly difficult problems for their organisations and customers. In this entertaining and insightful talk from Mind the Product London he shared some of his own stories.

Research Software 124

Research Software Entertainment Product Research Software Developers 124

Sachin Rekhi

SEPTEMBER 16, 2018

Video: Developing a Continuous Feedback Loop. Slides: Developing a Continuous Feedback Loop. Essay: Designing Your Product's Continuous Feedback Loop. When embarking on a new project, teams too often treat customer feedback as a one-time effort.

Product Research 86

Product Research Feedback Loop Feedback Software User Testing 86

Userpilot

SEPTEMBER 1, 2021

SaaS product marketing is the strategies and tactics applied to software products and apps to create demand and drive the adoption and retention of said product by the end-user. best practices include: user-centered mindset, personalized messaging, continuous feedback loops, data-informed decisions. moment more quickly.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Melissa Perri

JANUARY 4, 2020

With Scrum came the POs, and with the new POs, came the interest for real Product Management. -- 2013: "My ppl are not allowed to talk to customers. 2019: "Duh, of course I want my people talking to customers. We started seeing the need for product leadership, even at the largest of companies. -- 2011: "What is a user story?"

Data Visualization 388

Data Visualization User Testing Research Software Feedback Software 388

Melissa Perri

DECEMBER 29, 2023

Since publishing my second book, Product Operations, in October, I’ve been reflecting on what I learned writing two business books and wanted to share those insights that I wish someone had shared with me before I started. That was back in 2016. You're the boss, which means you're also the customer service department.

Books 197

Books User Testing Customer Feedback Consulting 197

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Ready to learn how Userpilot helps you better support your users? Let’s dig in!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

The Product Coalition

APRIL 28, 2020

When it comes to designing a user interface for software applications, this variance in people’s preferences poses a huge challenge. The moment we talk about maximising the user experience with a software product, there are 3 words that do the rounds?—?customization, customization, personalization, contextualization.

Customer Experience 79

Customer Experience User Experience Analytic Tools User Testing 79

Product Innovation Educators

OCTOBER 28, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 2) Talk to (at least) five customers. (3) 5) Sit on 10 customer support calls. Watch it here https://www.mindtheproduct.com/2016/10/product-lifecycle-management-beyond-early-adopter/.

Customer Feedback 49

Customer Feedback Product Management Product Manager User Testing 49

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Finance 147

Finance Travel Research Software User Testing 147

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. Ministry of Internal Affairs and Communications, 2016 ). Ministry of Internal Affairs and Communications, 2016 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Product Innovation Educators

JULY 15, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Defining customer needs with jobs-to-be-done theory. New product development frequently begins by having keener insights into customers’ needs than competitors do.

Customer Feedback 48

Customer Feedback Crowdsource User Testing Product Management 48

Good Product Manager

SEPTEMBER 20, 2016

Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. Upcoming Events for Fall 2016. — Jeff Lash (@jefflash) September 14, 2016. prodmgmt #product.

Events 60

Events Product Management Product Manager Weak Development Team 60

Good Product Manager

SEPTEMBER 20, 2016

Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. Upcoming Events for Fall 2016. — Jeff Lash (@jefflash) September 14, 2016. prodmgmt #product.

Events 60

Events Product Management Product Manager Weak Development Team 60

Product Innovation Educators

NOVEMBER 25, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 1) Test the waters, (2) Get feedback early, (3) Design is critical, (4) Pricing has to be right, and (5) Protect your product. build products customers want and love. Read about at [link].

Customer Feedback 48

Customer Feedback Product Management Product Manager User Testing 48

Userpilot

APRIL 8, 2022

Hint: it starts with user feedback. Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. Prowly collected feedback and found that the feature that helped them grow was a media database.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Product Innovation Educators

JUNE 3, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . 2) Remember that your colleagues are also your customers. (3) build products customers want and love. 5) A tight feedback loop. 1) Have goals. (2)

Product Research 48

Product Research Customer Feedback Product Management Product Manager 48

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Products (wrongly) get created this way – product first, customer second, revenue third. Read the interview at https://blog.mixpanel.com/2016/08/11/steven-sinofsky-product-leadership/.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

Product Innovation Educators

AUGUST 26, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Use these tips for building or improving a product innovation team… https://hbr.org/2016/08/leadership-may-not-be-the-problem-with-your-innovation-team. Read more at [link].

Weak Development Team 49

Weak Development Team Customer Feedback Product Management Product Manager 49

Product Innovation Educators

SEPTEMBER 2, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. I’m a big fan of the jobs-to-be-done tool for deeply understanding customer problems and motivation. How product managers should handle the 7 worst customer feedback scenarios. (1)

Customer Feedback 48

Customer Feedback Product Management Product Manager Feedback Software 48

Product Innovation Educators

OCTOBER 14, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Read about it at https://blog.mixpanel.com/2016/10/06/ellen-chisa-uncommon-product-management-practices/. build products customers want and love. These 7 steps resolve team conflicts. (1)

Customer Feedback 48

Customer Feedback Product Management Product Manager Entertainment 48

Product Innovation Educators

MAY 20, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . This article explores simple and low-cost ways to use surveys to gain innovation insights: [link]. 6 steps to being customer-centric and developing products customers want.

CTO Coach 49

CTO Coach Fractional CTO Customer Feedback User Testing 49

The Product Coalition

APRIL 26, 2023

In the case of the trendiest crypto businesses, P2P Crypto Exchange provides users with the most secure and convenient way to buy and sell digital assets without the involvement of third-party intermediates. To access the Peer to Peer, margin, or futures trading platforms on Binance, Users must complete the Know Your Customer (KYC) process.

Customer Experience 132

Customer Experience Customer Feedback Advertising Engineering 132

Product Innovation Educators

SEPTEMBER 16, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Leveraging marketing, customer service, and customer communities to build better products. As you might expect, they want to be close to the customer and market trends.

Customer Feedback 48

Customer Feedback Product Management Product Manager CTO 48

Product Innovation Educators

JULY 22, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Read this perspective in HBR for more information https://hbr.org/2016/07/why-your-innovation-team-needs-a-lawyer. build products customers want and love. 4) Keep it Simple. (5)

Agile 48

Agile Customer Feedback Roadmap Product Management 48

Good Product Manager

DECEMBER 2, 2015

If you have insight to share related to tools and technology for product management, we’d love to hear from you — you can learn more about how to contribute to the SiriusDecisions Marketplace™ Blog. Product Management: Planning Assumptions for 2016. With end-of-year rolling around, our eyes look to the future. 8eQkWbSCZN.

Research Software 79

Research Software Analytic Tools Technology Product Management 79

Product Innovation Educators

JULY 8, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . 1) It Will Help you Get Feedback Sooner. (2) While product management has existed for decades, 2016 is the year the role reached new popularity. 7) It Makes For Better Teams.

Customer Feedback 48

Customer Feedback Product Management Product Manager User Testing 48

Usersnap

JULY 18, 2021

A lot has been written on how companies can grow their business through customer success. The terms “ customer success ” or “ customer experience ” seem to be the new buzzwords in the growth-driven tech world. And one of these questions is this: Is email still the best customer support channel? Yes – to some extent.

User Testing 52

User Testing Customer Experience Customer Feedback Feedback Software 52

Good Product Manager

MARCH 6, 2016

Survey: Understanding and Prioritizing Customer Needs for Innovation. One of the most important things that product managers need to do is understand customer needs in order to drive new products and enhance existing offerings. SiriusDecisions 2016 Summit. Jeff Lash (@jefflash) March 1, 2016. What’s Hot on Twitter.

User Testing 79

User Testing Leadership Customer Feedback Product Research 79

Product Innovation Educators

NOVEMBER 18, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. See the post at https://telecomreseller.com/2016/11/15/seven-steps-to-marketing-excellence-step-two-product/. build products customers want and love. 3 is most important. (1)

Customer Feedback 48

Customer Feedback Product Management Product Manager Management 48

Product Innovation Educators

SEPTEMBER 30, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. The product management team for Yahoo Finance spent the last 18 months conducting user research and learning how to improve Yahoo Finance. build products customers want and love.

Customer Feedback 48

Customer Feedback Customer Experience Wireless Finance 48

Userpilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. Stop users from only signing up and then never using the product. Converting large numbers of trial users into customers.

Customer Experience 98

Customer Experience Customer Feedback User Testing Onboarding KPIs 98

Product Club

DECEMBER 20, 2016

On the 4th November the Product Manager Club attended JAM 2016 in London. Yeah but what’s Jam 2016?! To ensure persona’s were part of the teams day to day thinking Anna added print outs of their faces to the user stories on their Kanban boards…so instead of, “as a user” it was now, “as Luke Fast…”. It was pretty awesome!

Feedback Software 48

Feedback Software Weak Development Team Product Management Product Manager 48

Product Innovation Educators

JULY 1, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . The 4 key customer experience competencies B2B product managers should master. (1) build products customers want and love. User story tutorial for product managers.

Data Visualization 48

Data Visualization Customer Feedback Product Management Product Manager 48

Product Innovation Educators

NOVEMBER 11, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Should you offer different prices for a product or service to different customer segments? 4 steps for creating a customer-centric environment – SeatGreek’s product story. (1)

Customer Feedback 58

Customer Feedback Product Management Product Manager Product Research 58

Product Innovation Educators

JUNE 17, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Product management, a formal role in organizations since the 1930’s, has become the hot career in 2016. build products customers want and love. Read about each at [link].

Data Visualization 48

Data Visualization Customer Feedback Product Management Product Manager 48

The Product Coalition

OCTOBER 11, 2019

If you want to give your customers what they want, you’ll need to know how to ask them. If you want your product to be successful, you have to know your customers. But the good news is that customer interviews are virtually free, and it would be a crime not to use them for your product’s sake.

User Testing 60

User Testing Customer Feedback Customer Experience Feedback Software 60

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

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Product Research User Testing Research Software Data Visualization 264