Product Talk

AUGUST 4, 2021

When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. I know many authors who use their blog as a way to test content. So I put the book on hold and started devising a plan to test my content. That was a mistake. That was a start.

Product Research 299

Product Research Books User Testing Research Software 299

UX Planet

MAY 27, 2025

Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes. According to Quanti research , by the end of 2024, 3.6

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Validate new features by asking users if they helped to achieve their goals.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

User Testing 158

User Testing Customer Feedback Customer Experience Development 158

Product Takeoff

MARCH 19, 2019

Vision: Astro Teller, the leader of Alphabet’s research and development firm X, is widely recognized for employing moonshots as a strategy. From positioning your product in the market place to developing a customer journey map for their experience inside a store, both can be strategies that can define how the product will be rated.At

User Testing 207

User Testing Product Research Research Software Feedback Software 207

Lenny Rachitsky

FEBRUARY 25, 2025

At Headspace back in 2016, we had established our product roadmap and success metrics and our mission and vision, but teams were still confused about why we were working on the projects we chose. product marketing, user research, content design, etc.). Other functions could be added depending on availability/resourcing (e.g.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. Market validation involves a series of customer interviews with people in your target market, and it almost always takes place before you’ve made a significant investment in your product/concept.

User Testing 126

User Testing Startups Product Research Testing 126

Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? In B2B companies, value should ultimately generate profit (get new customers, upsell to current customers, or avoid churn), and it ends up in an equation like this. In fact, some methods are pretty poor.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Let’s test our assumptions. Why do you need to talk to a customer?

Product Research 318

Product Research User Testing Research Software Feedback Software 318

Userpilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Image] Who would be the best fit for this job? Some mostly focused on the users rather than the technical side of things. Who would be a bad fit for this job?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. There is a lot of information out there about why it’s important for having a successful product and grow your business, but finding out how to achieve product-market fit can still feel elusive. What is Product-Market fit?

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction 299

User Friction Customer Experience Customer Feedback Analytic Tools 299

Product Innovation Educators

AUGUST 12, 2016

1) Nurturing luck through collaboration and feedback. (2) NPS is sometimes referred to as the most important question – would a customer refer your product or service to someone else? This short article suggests tools for design, customer success, analytics, product backlog, and personal sanity. 1) Be prompt with feedback. (2)

Data Visualization 122

Data Visualization Feedback Software Analytic Tools Customer Feedback 122

The Product Coalition

SEPTEMBER 7, 2024

Streaks motivate users to keep up a consistent behavior, like logging into an app every day. Fresh Starts give users a clean slate to start over, like setting new goals at the beginning of the year. Kind of fitting here. The real impact comes not from the numbers themselves but from how you present them to the user.

User Testing 146

User Testing Customer Experience Customer Feedback Research Software 146

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. Market validation involves a series of customer interviews with people in your target market, and it almost always takes place before you’ve made a significant investment in your product/concept.

User Testing 105

User Testing Startups Product Research Testing 105

Alchemer Mobile

APRIL 24, 2018

In 2016, it handled 17.6B With increased competition in the p2p space, we felt that this was the right time to launch the feature, especially because we knew our users would find it valuable. Sellers have to think of new ways to target customers with meaningful content. Building mobile products is about solving a user problem.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Product Innovation Educators

MAY 20, 2016

6 steps to being customer-centric and developing products customers want. Customer feedback is an important source of ideas for product managers. Interestingly, 80% of companies claim to be customer-centric while only 8% of customers agree they are. 3) Start with customer needs. (4) 2) 10x Thinking.

CTO Coach 124

CTO Coach Fractional CTO Customer Feedback User Testing 124

The Product Coalition

MARCH 11, 2021

Gousto’s approach to solving customer problems to create massive business value has radically changed in the last two years. We’ve expanded our principles to reflect Brian Balfour’s better-defined “New Age Growth”, and adopted Product Thinking to unlock huge A/B tested conversion, retention and AOV uplifts.

Product Research 166

Product Research User Testing Customer Experience Data Visualization 166

Product Innovation Educators

JULY 29, 2016

Need to validate product-market fit assumptions and prototypes in just a few days? Customer experience and engagement teardown of the Dollar Shave Club. Customer experience and engagement teardown of the Dollar Shave Club. to improve our customers’ experience. build products customers want and love.

User Testing 121

User Testing Customer Feedback Product Management Product Manager 121

Mind the Product

AUGUST 9, 2017

By continuously increasing the number of third-party devices that its voice service assistant Alexa can integrate with, Amazon is making sure its user base keeps growing. billion in 2016 and is expected to grow up to $53.45 Consumer research confirms that customer confusion is holding back progress in the smart home market.

Artificial Inteligence 156

Artificial Inteligence Research Software User Testing Product Management 156

Product Innovation Educators

JUNE 24, 2016

3) Innovators – product/market fit creators. How to successfully run a software product user test the lean way. This is part 3 of an ongoing series and addresses inviting people to participate in the user test. build products customers want and love. build products customers want and love.

Customer Feedback 121

Customer Feedback User Testing Artificial Inteligence Product Management 121

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation. We got sales leads.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Product Innovation Educators

JULY 8, 2016

How the practice of A/B testing makes you a better product manager… and manager. The practice of A/B testing is basically conducting a quick experiment to test ideas before making a decision. The practice of A/B testing is basically conducting a quick experiment to test ideas before making a decision.

Customer Feedback 121

Customer Feedback Product Management Product Manager User Testing 121

Lenny Rachitsky

NOVEMBER 12, 2024

This has been my ironclad rule since 2016, at three hypergrowth companies, while PMing multiple teams at once. QA doing data analysis, support agent proposing a feature, designer going right to a stakeholder, data analyst identifying a problem to solve, engineer directly interacting with a customer)? Shower them with positivity.

Product Research 112

Product Research Reporting Tools Data Visualization Product Management 112

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Mind the Product

OCTOBER 25, 2018

How to Evaluate Classic Split Testing. While a simple A/B test (the color of a button for example) is often easy to evaluate, details become incredibly important as soon as a split test can have more than one effect. Let’s look at examples from online review site Trustpilot , where I used to lead the consumer site.

Customer Experience 187

Customer Experience User Testing Product Research Software Review 187

The Product Coalition

JANUARY 12, 2022

They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class. Away from these sales pitches, freemium or trial version makes the user hooked to product, onboard themselves that push them to upgrade the subscription. A recent example is Team vs Slack.

Research Software 196

Research Software Technical Review Strategy Product Research 196

Usersnap

JUNE 11, 2019

In the past, the core goal of testing is to find bugs and fix them. But the dynamics of IT and testing landscape have changed now. Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Testing is changing, how are you adapting? William A Foster.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Andrew Chen

JULY 20, 2020

When I joined Instagram in 2016, the product had over 400 million users, but the growth rate had slowed. Our success was anchored on what I now call The Adjacent User Theory. The Adjacent Users are aware of a product and possibly tried using the it, but are not able to successfully become an engaged user.

User Testing 145

User Testing Customer Experience Customer Feedback Research Software 145

Product Innovation Educators

NOVEMBER 25, 2016

1) Test the waters, (2) Get feedback early, (3) Design is critical, (4) Pricing has to be right, and (5) Protect your product. build products customers want and love. Find it at https://news.greylock.com/productsf-2016-b753fa9159b8. Read about at [link]. 5 tips for creating a successful product. (1) Read more at [link].

Customer Feedback 120

Customer Feedback Product Management Product Manager User Testing 120

Mind the Product

FEBRUARY 1, 2018

Consumer adoption of voice-based products has grown to the point where businesses need to understand what voice-based experiences can mean to them. The test-and-learn approach my colleagues at Moonshot and I use is an adaptation of the Design Sprint. challenge by offering a test-and-learn approach that minimizes risk.

User Testing 156

User Testing Research Software Analytic Tools Product Research 156

Intercom, Inc.

APRIL 12, 2018

Stewart: Thinking back to Dribbble in its earliest days, it was fundamentally a place for designers to post work in progress and get feedback. Playbook came out in 2016, after many years of us watching this evolution. We’re constantly listening to the community and really shaping Dribbble based on their feedback.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

The Product Coalition

JUNE 18, 2023

Altman emphasized the need for regulations covering licensing and testing requirements for AI models that surpass a certain threshold of capabilities. The United States and China currently lead the AI research market significantly. Between 2016 and 2021, the US was granted an impressive 58,000 AI-related patents.

Artificial Inteligence 145

Artificial Inteligence User Testing Research Software Product Research 145

Melissa Perri

MAY 5, 2016

Testing products before you build them? I was now going to build things that mattered to my customers. This idea was prime for testing. It was so ripe with assumptions: “Do our customers want to hear about what are celebrities are up to directly in our platform? Customers were pissed. This makes so much sense.”

User Testing 120

User Testing Feedback Software Customer Experience Research Software 120

Mind the Product

DECEMBER 24, 2019

In the meantime, we’re re-running two episodes that fit the theme of the season: reflection and planning for 2020. And while we spend a lot of time focusing on the things that we’re building and obsessing over our users, it becomes easy to neglect ourselves. Lily’s Pick. Lily’s Pick.

Product Research 166

Product Research User Testing Entertainment Consulting 166

UX Studio: Product Management

FEBRUARY 2, 2022

In 2016, Brad Frost introduced atomic design: a new approach to designing systems in which all interfaces can be broken down into small, modular building blocks that can be reused and recombined. Last week, we discussed what research repositories are and why researchers, designers, and product managers alike should invest in them.

User Testing 88

User Testing Research Software Product Research Customer Feedback 88