Mind the Product

APRIL 10, 2017

Personally, I can’t stop thinking about the pain that this new reality – the one that comes after Agile – is going to cause a lot of enterprise companies. Rather, it’s the way it was introduced to the enterprise. Because behind those big companies are the things that matter most; the people. Agile isn’t to blame for this.

Agile 194

Agile Research Software Product Research Customer Experience 194

The Product Coalition

AUGUST 24, 2021

venture capital investments, 1995–2017: [link] The burst of the bubble (also known as the dot-com crash ), took place in the early 2000s and was a critical turning point for the technology industry. Enterprises such as Qualcomm and Cisco lost some portion of their market share, while Amazon and eBay had declines in their company valuations.

User Testing 146

User Testing Development Customer Experience Product Research 146

Intercom, Inc.

AUGUST 26, 2021

The whole thing wasn’t some massive brand vision. ” Liam Geraghty: Intercom CEO Karen Peacock joined the company as a chief operating officer in 2017. And also, they were a group of folks who had a real, clear vision for where the future was going. People really, really like this.” It just snowballed.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

freshtrax

JULY 16, 2019

With this achievement, co-founder, Naofumi Yamada, was selected to be in “ Forbes 30 under 30 Asia: Enterprise Technology ”, recognizing his impact on Asia and the world. Sansan is changing and streamlining the business card management system with technology, providing enterprises and individuals with tools that make the process easier.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

ProductPlan

SEPTEMBER 8, 2021

By unpacking Amazon’s product strategy, we endeavored to see whether or not the company stayed true to its core vision and mission when put to the ultimate test. The company’s vision is “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online.” Day 2 is stasis.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Mixpanel

FEBRUARY 12, 2019

Not long after, Black Ops found itself in an article of 2017 Rock Star Agencies to watch identified as the chatbot agency. On selling into the enterprise. Chatbots might seem like a pretty widespread piece of technology, but in the cautious enterprise space sometimes Black Ops gets resistance from companies who only see risk.

Customer Experience 68

Customer Experience User Testing Research Software Analytic Tools 68

Userpilot

MARCH 25, 2021

The best time to choose a demo is when your product is complex, and you are trying to sell in transactional and enterprise markets. The benefits of each model will depend on which target audience connects best with your vision and the product you offer. Mid-Market and Enterprise Customers have different requirements.

Demo 89

Demo Research Software Customer Experience Reporting Tools 89

Intercom, Inc.

OCTOBER 29, 2020

And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years. And I saw both what the product was at that snapshot in time in 2017, and then I had all of these ideas of where it could go over time and where it can still go from here.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

JULY 21, 2022

All you have to do is enter your email to get started'” As Slack expands into a larger enterprise product, you have to start appealing to groups of people and types of roles and industries that aren’t in that early adopter group. We spent most of 2017 building it out. The vision? What’s that big dream?

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Mind the Product

MAY 29, 2018

Prior to Benchmark, Sarah was a Partner at Greylock Partners, and a Product Lead for search, recommendations, machine vision, and pin quality at Pinterest. He is the co-author of both Design Sprint (O’Reilly, 2015) and Product Roadmaps Relaunched (O’Reilly, 2017). Tom Coates, Co-Founder of Thington.

Technical Cofounder 76

Technical Cofounder Fractional CTO CTO Coach User Testing 76

UX Studio: Product Management

DECEMBER 7, 2022

AJ Davis, a user experience strategy expert, founded Experiment Zone in 2017 in Austin, Texas. Product Vision & Strategy. In the past decade, we helped companies have better platforms, from startups to enterprises worldwide like Netflix, Google, and Zignaly. Among research needs, they cover: . UX/UI Audit . Market Research.

User Testing 52

User Testing Research Software Product Research UX 52

Amplitude

NOVEMBER 12, 2018

In 2017, Holly was a guest on the This is Product Management podcast. They have ideas, theories, visions, but they question everything and are always open to changing their minds upon seeing new evidence. ”I It’s much more common in enterprises, where they have the runway and resources to pursue “the perfect decision.”

Product Research 97

Product Research User Testing Research Software Customer Experience 97

UX Studio: Product Management

OCTOBER 2, 2023

Our journey has led us to partner with startups and enterprises in more than 250 projects worldwide. Founded in 2017 by Vlad and Yana Hrynchuk, Masterly Digital specializes in helping clients in FinTech, Web3, and DeFi elevate their brands and products through exceptional digital design.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

StubHub

JUNE 13, 2019

As recently as 2017, our homepage was an agnostic platform that was essentially a tile board of popular events. We knew the page needed to evolve faster if we wanted to see our vision come to life. But it took us until fairly recently to lean into our identity as a leading e-commerce site. Which is the way it should be.

User Testing 45

User Testing Customer Experience Research Software Product Research 45

Intercom, Inc.

AUGUST 12, 2021

Early in 2017, Dan joined the speech analytics startup TalkIQ, which would later be acquired by Dialpad, as their CEO. It made a lot of sense in terms of the vision and strategy. Just don’t get too blown out into the vision of science fiction and all that. Voice is this last offline dataset,” he tells us.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Intercom, Inc.

OCTOBER 10, 2019

I’d never heard the term “design ops” until March 2017, when Dave Malouf dropped it on me. We also provide the information on our training there, and we have three communities that are free to join on enterprise experience, advancing research and design operations — all linked from there. It’s really exciting. It sold out.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Roadmunk

DECEMBER 21, 2017

A quick programming note: This is the last episode we will be releasing in 2017. It started as a bold vision to change the way the web is built by democratizing user data and feedback. The problem back then, however, was that most of these tools were actually geared towards the enterprise market. They were super expensive.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

UX Studio: Product Management

JUNE 12, 2018

Our vision is to create products that satisfy client and user needs, but we also strive to do this in an ethical way. We also understand that Facebook, after all, is a profit-driven enterprise. Slack on the other hand had 6 million daily active users in 2017, with a much more specific context of use centered around productivity.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

Intercom, Inc.

NOVEMBER 21, 2019

Then, armed with these insights, you can create an empathetic, data-driven customer journey that helps your customers achieve their vision of success. Tara joined the company in 2017 and has been instrumental in helping the company scale and retain more customers through a unique customer-centric approach to marketing. .

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

Intercom, Inc.

JANUARY 10, 2019

I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. Paul: It might be interesting to distinguish between the consumer side and the enterprise side. We’ve talked about bots and apps and the vision and all that stuff. There are really fuzzy end points to it.

User Testing 143

User Testing Banking Customer Experience Technical Review 143