article thumbnail

What we Learned at Mind the Product London 2017

Mind the Product

We need to understand that these systems only know what we tell them and if we feed them data which confirms our existing biases then they will react with the same injustices. Management processes and systems do not currently match the speed and complexity of the market that we operate in. What were your takeaways?

article thumbnail

How engineers can make an impact outside the code editor

Intercom, Inc.

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. Our engineering focused event, Building Intercom, at Vicar Street in Dublin, Ireland, November 2017. Who reviews my code?” “How It’s fast, cheap and short. How do I watch the status of a build?”)

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to Attract and Retain Gen Z Employees: Five Proven Ways

The Product Coalition

Gen Zers’ work values Zoomers have their vision of what the new labor world should look like. Access to courses, meetings with experienced employees, and an efficient training system?—?these Zoomers trust good reviews from reliable people and are more willing to go to interviews. these benefits will be especially appreciated.

article thumbnail

The Parable of Frank de Boer – Evolution, not Revolution in Building Product Teams

Mind the Product

On June 26, 2017, English football team Crystal Palace enthusiastically announced the appointment of the great Dutch defender Frank de Boer as its new manager. Instead you will be asked to implement your vision while making do with existing resources. In many cases these resources may be multi-shaped pegs for your round-shaped vision.

article thumbnail

How to Develop, Articulate, and Sell Product Strategy

The Product Guy

However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit. What systems/metrics/processes do we need to measure and track winning? Where do we play? And where do we not play?

article thumbnail

The three strands of brand authenticity

Intercom, Inc.

That clarity is one of the main reasons I was so excited to join Intercom earlier this year – the company entered an industry dominated by impersonal and disconnected tools like ticketing systems and email with a vision to “make internet business personal.”. 1 Poor definition of value proposition and feature focus.

Branding 209
article thumbnail

Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Intercom, Inc.

We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Here’s Andrew.

Download 215