BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Failure Point #4 – Poor design & execution. To that, I say unequivocally NO !

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. This is what we did. 2012 – the Inception.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Mind the Product

JUNE 17, 2019

Empower Your Teams if you Want to be Truly Agile. Agile and Lean are not inherently poor or incorrect, rather they’re being used to solve problems they weren’t designed for. This normally takes some automation of testing and a suite of DevOps improvements, and this is where a lot of businesses stop. This takes time to learn.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

Intercom, Inc.

JUNE 18, 2018

That tiny, seemingly obvious improvement turned out to be the most upvoted update we shipped in 2017. Which means that intuition can be developed and improved by feeding more experiences and knowledge into it. Yet as we started researching and testing the prototype with real people, it turned out they intensely disliked it.

User Testing 222

User Testing Research Software Customer Experience Product Research 222

Intercom, Inc.

APRIL 5, 2018

As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Adam: What are some of those early A/B tests that stick with you most?

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Product Talk

SEPTEMBER 13, 2017

As usual, the Mind the Product team hosted a phenomenal event. Teresa Torres presented ‘Critical Thinking for Product Teams’ at Mind the Product London on September 8, 2017. I’ve been developing a visual critical thinking tool that I want to share with you today. I looked to the rest of the team for help.

Product Research 266

Product Research Research Software User Testing Data Visualization 266

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. Today he’s leading Foundation Engineering at Stripe.

Engineering 214

Engineering Feedback Software Onboarding KPIs Management 214

Usersnap

JUNE 11, 2019

In the past, the core goal of testing is to find bugs and fix them. But the dynamics of IT and testing landscape have changed now. Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Testing is changing, how are you adapting?

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

The Product Coalition

FEBRUARY 15, 2021

Six Fallacies that Prevent Startups from Adopting Agile Successfully From 2010 to 2017, I worked several years in three Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. Their collaboration will lead over time to a ‘team of teams’ structure. Participation is free.)

Agile 195

Agile Startups Technical Review Software Review 195

The Product Coalition

JULY 14, 2022

This creates something of a “hit or miss” approach to my personal development. Assume you are developing a minimum viable product (MVP) to show at a convention, for example. Your teams work is meaningless if you don’t meet the event deadline. Most teams I’ve worked with are very lousy when it comes to historical tracking.

Product Research 147

Product Research User Testing Customer Experience Weak Development Team 147

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

User Testing 174

User Testing Marketing Customer Experience Research Software 174

Mind the Product

NOVEMBER 16, 2017

The day before Mind the Product London 2017 we ran a forum for invited product leaders on a series of topics with some of the leading product managers from around the world. Developing Your own Team. Product leaders have many questions – and even more answers – about how best to develop and empower their teams.

Leadership 118

Leadership Weak Development Team Product Research Feedback Software 118

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity. Promote it.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

In 2017, a friend intro’d me to a tiny startup called Indigo Fair. Curious, I went through the interview process to put my learnings to the test. Distinguishing between bad vs. good vs. great answers is key , and seems like an underserved area Write down a framework for how you tackle these problems. In the end, I walked away.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? By building a nimble, swashbuckling team that relishes tackling new challenges on the high seas of marketing. Amazon collected 42% of all purchases made online in 2017. One of the biggest shifts that Meghan has made is to the way her team is organized.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had. Achieve better business outcomes.

User Testing 66

User Testing Research Software Market Research Product Research 66

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. We did not know whether the healthcare vertical needed a market, but we felt very strongly about testing our assumptions. We have tested a dozen tactics to improve the metrics here.

Customer Experience 87

Customer Experience Product Research Onboarding KPIs Research Software 87

Amplitude

MAY 17, 2017

Your web analytics team comes to you with a surprising revelation. Your e-commerce business—usually active 24 hours a day, 365 days a week—shows no sales, no visitors, no nothing for an entire hour between 2am and 3am on March 12th, 2017. We all know the feeling of seeing data that’s too good to be true (or too bad to be true).

Data Visualization 71

Data Visualization Analytic Tools Software Review Technical Review 71

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. 3]: Judge Holds Winn-Dixie Supermarket’s Website Violates the ADA (14 June 2017). More on that later.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Mironov Consulting

JULY 5, 2016

I call this the Do It Yourself Illusion : the idea that broadly available commercial products don’t give us exactly what we want, but our internal team can whip up just the right thing. Underneath this is a long series of poor assumptions: Clear understanding of the problem. IT has no idle developers , and a dozen unfilled positions.

Software Review 78

Software Review Customer Experience User Testing Weak Development Team 78

Mixpanel

JANUARY 12, 2023

If you know a thing or two about product development, you’ve heard of the “a-ha” moment. And while this isn’t bad, it forgets that keyword research is a study of language. From 2015-17, Plaid was a modern API for banking data for developers. They’re crystal clear that they speak to and for developers.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

Amplitude

NOVEMBER 12, 2018

In 2017, Holly was a guest on the This is Product Management podcast. Whether they are the principles of behavior science, experiment design, or team function, I believe what’s going on can be observed, understood, tested, and taught. ”I And the best way I know to do that is to use the scientific method to test and learn.

Product Research 97

Product Research User Testing Research Software Customer Experience 97

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. Know your neighbors Explore your competitors’ apps , and public feedback to document their strengths and weaknesses. At the minimum, your mobile product will bring design teams, IT, marketing and operations together?—?these

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Userpilot

JANUARY 28, 2022

Sharing insights from customer experience optimization campaigns can help your team tailor the business’s online presence and social media pages to the goals of its online market. A bad customer experience is often caused by friction , unintuitive interfaces , the lack of in-app guidance , or a combination of these factors.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

UX Studio: Product Management

JUNE 12, 2018

You likely work close to product development in some sort of tech company. Here, people would better understand the real price they pay for products and services of ethically poor design. This feature came up very often with the brainstorming team here at UX studio. This article seeks to contribute in two of those points.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

The Product Coalition

MAY 15, 2019

have they stood the test of time? Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ). With a Scrum team, you may be more focused on the execution of solutions.

Product Management 92

Product Management Product Manager User Testing Product Research 92

DISQO

MARCH 6, 2020

It requires teams to gain insights directly from consumers through experimentation and prototyping, align to the actual wants and needs of the market, and accelerate time-to-market. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. Look no further than Amazon.

User Testing 52

User Testing Product Research Research Software Customer Feedback 52

The Product Coalition

APRIL 5, 2018

Back in Q1 of 2017, in my quest to create proprietary products and innovations to link past video views and engagement to future video projects, I had heard about algorithms that can learn from data without relying on rules-based programming. I work closely with CSuite leadership teams towards product-market fit and operating at scale.

Artificial Inteligence 60

Artificial Inteligence Data Visualization Analytic Tools Research Software 60

Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

UX Planet

FEBRUARY 26, 2024

Another type of challenge is called “whiteboard challenge”, which, in addition to potentially falling into the above unethical categories, involves inviting the candidate to the office and asking them to solve a prompt at the whiteboard while members of the evaluation team observe the candidates and/or interact with them.

User Testing 98

User Testing Research Software Data Visualization Feedback Software 98

DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had. Achieve better business outcomes.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had. Achieve better business outcomes.

User Testing 40

User Testing Research Software Product Research Market Research 40

Business of Software Conference

JANUARY 28, 2019

In this talk from BoS USA 2017, Paul talked about the important things to get right to set your company up well to turn your software into money. He’ll be talking about how to scale and onboard sales teams effectively. We got the team together and went to work on it. Find out more about BoS Europe 2019 here.

Research Software 40

Research Software Feedback Software Customer Experience Magazine 40

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Pragmatic Marketing

FEBRUARY 17, 2017

Since its introduction in early 2011, the RMJ has been tested with thousands of marketers and has proven to be an easy way to set a course for any marketing organization to more concretely connect with revenue. Lead Generation: Bad Leads to Sales, Quicker. They have become an economic engine for the organization.

Marketing 70

Marketing Reporting Tools White Paper B2B 70

Intercom, Inc.

JANUARY 10, 2019

I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. They got a bad rep, but they’ve come through the other end, I think. It will be interesting – if people ever test it – to see what will come out on top. There are really fuzzy end points to it. What’s ahead in 2019.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Userpilot

MARCH 25, 2021

The benefits of a demo are: learning about your users at a human level, disqualifying bad leads, and higher conversion rates. Your sales team can determine if your product solves the prospect’s goals or not. They tested product experiences at scale and saw what the ideal user behavior was. Source: SaaSX.com.

Demo 98

Demo Research Software Customer Experience Reporting Tools 98