Mind the Product

APRIL 2, 2019

Equally important, it requires confidence that the vision is aligned with the needs of the customers the company exists to serve. Without this, product leaders tend to either hedge their bets with small, safe, incremental adjustments or make no progress at all because they lack confidence in the right solution. A Tale of two Brands.

Data Visualization 169

Data Visualization Customer Feedback User Testing Reporting Tools 169

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Metrics and Reporting You Expect (and More).

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 74

User Testing Research Software Product Research Artificial Inteligence 74

Birst BI

MAY 29, 2018

These adoption rates include all the users of the BI system – administrators who manage the system, analysts who build reports, and business users who consume reports for better decision making. For example, it is not uncommon for a business user to ask more questions outside the scope of a delivered report.

Data Visualization 74

Data Visualization Analytic Tools Reporting Tools Research Software 74

Revulytics

SEPTEMBER 7, 2017

Consider this: by 2018, at least half of IT spending will be cloud-based, according to IDC. But even with the cloud’s increasing pervasiveness, on-premise software will not disappear. SaaS and you’ll gather plenty of anecdotal evidence to that end. But even new enterprise software buyers are investing in on-premise software.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Amplitude

JUNE 18, 2019

In fact, 58% of site visitors came from mobile in 2018 (versus desktop). As mobile usage increases, so does the need to analyze user behaviors on mobile websites As mobile usage increases, so does the need to analyze user behaviors on mobile websites and apps. Data trails help companies understand user behavior.

Data Visualization 91

Data Visualization Analytic Tools Books User Testing 91

Birst BI

AUGUST 23, 2018

However, there are simply not enough data scientists in the world to deliver on the AI potential. Data scientists building AI applications require numerous skills – data visualization, data cleansing, artificial intelligence algorithm selection and diagnostics. The Outsourcing of Data Science Functions.

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Revulytics

AUGUST 7, 2018

Gartner recently released the Hype Cycle for Software as a Service, 2018 , Hype Cycle for Customer Experience Analytics, 2018 , and Hype Cycle for Application Security, 2018. Software Usage Analytics is included in all three Hype Cycles.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. Data Literate.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Revulytics

JANUARY 4, 2019

As we get under way with the new year, let ’s take a look at five trends from 2018 that product management professionals should be aware of going into 2019. Analytics reveal design trends. Shutterstock’s 2018 Creative Trends Report analyzed billions of searches for its visual assets to name the top marketing and design trends for 2018.

Data Visualization 66

Data Visualization Reporting Tools Analytic Tools Research Software 66

Intercom, Inc.

JANUARY 2, 2019

In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. In 2018, we set out on our own path to make our mark where we felt others had fallen short. In doing so, they have been able to unlock new efficiencies for their teams and their customers.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. percent same-store sales growth by early 2018. The results? ” We get it.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? Basically, anytime data passes between people and/or systems, a workflow is created. The same can be said about the paths that users take to convert into paying customers. What is Onboarding Workflow Software?

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Revulytics

SEPTEMBER 28, 2018

The US Patent and Trademark Office recently held its 2018 Trademark Exposition in Washington, D.C., As software vendors (especially those hitting crossroads in their growth journeys) consider how to protect their IP, Abdul-Jabbar’s insight and advice is quite relevant. Protecting Customer Brand with Compliance Analytics.

Analytic Tools 75

Analytic Tools Data Visualization Reporting Tools Product Research 75

TIBCO - Thought Leadership

APRIL 9, 2019

With the dramatic rise in the importance of AI and automation, digital business leaders are faced with a daunting challenge: they need to simultaneously become more insight-driven, more automated, and more agile. Innovative technology is the solution. How can organizations find the right balance? Streaming Business Intelligence.

Reporting Tools 51

Reporting Tools Analytic Tools Data Visualization Technical Review 51

Userzoom

APRIL 17, 2018

From invisible UI to emotional personalisation to biometric authentication, which UI trends will be rocking our experts’ socks off in 2018? So over the last couple of weeks we asked some of the most respected UX professionals the following question… What do you think will be the biggest UI trend in 2018? Look, we get it.

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Here is our collection of the Inside Intercom highlights from 2018. The best of the blog.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Revulytics

DECEMBER 13, 2017

Like many in the software world these days, as you fix your eyes on your monitor and begin to go about your day, the many ways in which General Data Protection Regulation (GDPR) compliance will touch your company likely swirl around in your head. GDPR refers to the “data subject.” Do We Need Consent From the Data Subject?

Analytic Tools 0

Analytic Tools Data Visualization White Paper Customer Feedback 0

Intercom, Inc.

AUGUST 12, 2021

For years, we’ve been following a best-in-breed approach, searching for the very best communication app for each specific need. Few people are better advocates for a unified view of the customer experience than Dan O’Connell. Most companies end up with a variety of tools that don’t really play nicely with each other.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Revulytics

MAY 10, 2017

Nearly a century ago, Albert Einstein prophetically and poetically framed what remains one of our chief challenges with analytics. With so much data, leveraging information that helps us ask the right questions and draw the right insight to solve business problems is a constant struggle.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience Customer Feedback 59

Izenda

JANUARY 18, 2019

With the rapid growth of cloud computing in the business world, software as a service, or SaaS, companies are taking their capabilities further than ever before. Still, some companies are finding new solutions to problems and putting themselves ahead of the pack. Receiving a 4.5/5

Analytic Tools 49

Analytic Tools Reporting Tools Data Visualization Magazine 49

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. Hopefully you had a great 2017 and (soon) a very happy 2018! A quick recap for UserZoom – in early 2017 we redesigned the entire UserZoom product and have consistently improved it throughout the year, and will continue to do the same in 2018.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. Totaljobs is an online recruitment platform or job board company based in the UK.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Mixpanel

NOVEMBER 26, 2019

Industry experts predict that online sales alone will surpass $12 billion —a staggering 25 percent year-over-year increase for the same weekend in 2018. The answer, as you might’ve guessed, lies in the data. Released last month, our 2019 Product Benchmarks Report compiled data from 1.2 The common thread?

Data Visualization 91

Data Visualization Analytic Tools Customer Feedback Customer Experience 91

Indicative

SEPTEMBER 4, 2018

352 billion dollars: that’s how much businesses worldwide spent on enterprise software in 2017. These numbers indicate the growing demand for intelligence software among businesses of all sizes. Still, for these technologies to be useful, leaders have to ensure that their employees have the sufficient resources to learn them.

Data Visualization 73

Data Visualization Feedback Software Analytic Tools Dashboard 73

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Amplitude

MARCH 1, 2018

However, customer expectations on the value and level of service a software product should offer them are very high today. That’s millions of teams struggling to understand their users and solve problems they are passionate about. We estimate that there are over 5M web and mobile applications out there. 90% Scholarship.

Analytic Tools 65

Analytic Tools Data Visualization Startups Customer Experience 65

Revulytics

OCTOBER 17, 2019

On-premise software vendors are incorporating subscription-based pricing models that make them more competitive and best meet the needs of their customers. Adobe, Autodesk, and Microsoft have all adopted hybrid (on-premise and SaaS) deployment models to adapt, compete, and succeed. Challenges for Desktop Software Vendors.

Data Visualization 71

Data Visualization Analytic Tools Customer Feedback Customer Experience 71

Intercom, Inc.

DECEMBER 10, 2019

This feature, if it solves a customer problem, results in measurable changes in how customers behave in your product, and ultimately this behavior change delivers an impact to your business. But we didn’t necessarily have full control of those outcomes, nor were we entirely able to predict them. As we scaled, that had to change.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. Customer Satisfaction. Predictability. The big WHY.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Mixpanel

OCTOBER 17, 2019

In case you’re in the same situation, our Product Management and Customer Success teams have surfaced their greatest hits of “I didn’t realize that” moments from throughout 2019. The topics span activation metrics, chatbots, mobile dashboards, and emojis. Build highly-customized dashboards – and check on them from your phone or inbox.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Revulytics

DECEMBER 4, 2018

Over the years, the software vendors conducting the most licensing audits haven’t changed much, according to the most recent survey by the International Business Software Managers Association (IBSMA). Leverage compliance and usage analytics to reduce the audit need. Microsoft, Adobe and IBM still top that list.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Amplitude

JULY 29, 2020

Instead, your product strategy should be a framework centered around providing value to your customers that helps you decide which tactics to explore. For example, Netflix’s product vision is “becoming the best global entertainment distribution service.”. Think of product strategy as a hypothesis to be tested. Business Goals.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Revulytics

OCTOBER 12, 2018

An interesting question was recently posed to respondents of the Pragmatic Marketing 2018 Product Management and Marketing survey: “If you could say one thing to your CEO without fear of retribution, what would it be?”. Consider the common example of trying to determine how new functionality is being adopted by sending a user survey by email.

Data Visualization 66

Data Visualization User Testing Customer Feedback Customer Experience 66

eG Innovations

FEBRUARY 12, 2021

Role of eG Enterprise in the Citrix User Experience. solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. remote work has risen by 173% between 2005 and 2018.”.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52