Modus Create

FEBRUARY 24, 2020

Organizations from early-stage startups to mature enterprises have been prioritizing design and its methods as a competitive differentiator for years. About 90% of companies in their 2018 research aren’t fully realizing the full potential of their design teams. indicates the struggle is real.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Intercom, Inc.

JULY 21, 2022

Rachel now leads the marketing team at Notion, but back then, in 2018, Rachel was head of growth marketing at Slack. In 2018, we’re going to focus on the more typical demand gen functions. The table has in it all the components of the solution and three columns: “essentials”, “differentiators”, and “not now.”

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Amplitude

DECEMBER 17, 2019

Our CTO, Curtis loves taking Distributed Systems problems into the realm of Mathematics and did a lot of interesting analysis to determine optimal rows per file for query purposes. Timeline: We started brainstorming ideas and doing research in the second half of 2018. More on that in a separate blog-post.

Analytic Tools 19

Analytic Tools Data Visualization Engineering Research Software 19

Business of Software Conference

MAY 15, 2019

So in order to basically build a business that could succeed out the UK for me the key was being able to develop a really strong IP base a strong base of exceptionally differentiated technology. Is it going to be your technology? And defensibility. I think the classic UK tech problem for me looks like this. Unsubscribe anytime.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Lenny Rachitsky

SEPTEMBER 3, 2024

The stronger and more differentiated the value promise, the more subscribers will pay and the longer they’ll keep paying. from 2018 to 2022 by focusing on current user retention rate (CURR). Building their businesses on a core value promise that provides enduring value.

User Testing 133

User Testing Feedback Software Framework Onboarding KPIs 133

UX Planet

JUNE 30, 2025

Bank of America (2024) AI Application: Customer self-service assistant Experience Impacted: UX — Banking User Experience “Erica” Virtual Assistant: BofA’s AI-driven virtual financial assistant, Erica (launched in 2018) reached new milestones by 2024. Impact: Still in beta, it’s already creating a smoother, more intuitive call experience.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52