2018 CTO Feedback Software 
Intercom, Inc.
AUGUST 13, 2019
Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. We all have a very fundamental relationship with the tools we use.
UX Planet
JUNE 30, 2025
Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback. These examples illustrate the global trend: AI is enabling higher engagement on digital platforms and scaling up customer support without sacrificing quality. At the same time, a J.D.
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Intercom, Inc.
JULY 21, 2022
Rachel now leads the marketing team at Notion, but back then, in 2018, Rachel was head of growth marketing at Slack. For Slack, that was clearly the engineering and dev communities, who love new tools. “We had to figure out how to tell them what the value is and serve them the solution rather than saying, ‘Slack is here.
Intercom, Inc.
APRIL 22, 2021
For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time. Solving the puzzle.
Lenny Rachitsky
SEPTEMBER 3, 2024
If you’re building a consumer subscription app, this post is your new bible. The post includes a plug-and-play benchmarking tool to identify your biggest growth opportunities, 10 of the most powerful levers for scaling your app, and case studies from the world’s top consumer subscription companies.
Business of Software Conference
JUNE 20, 2019
In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year.
Amplitude
DECEMBER 17, 2019
Nova’s original design is inspired by a few exciting systems like PowerDrill , SCUBA , Trill , and Druid. In just 2019, we have shipped over 68 new features and improvements to the Amplitude platform. Dogfooding Amplitude and using tools like Datadog helped us identify the slowest pieces of our architecture. e.g. airplane mode.
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