Alchemer Mobile
JULY 30, 2020
Picture this: Your customer is about to hit “checkout” when the whole app crashes. As a product manager, you’re probably on the other end, watching the app user analytics roll in, wondering why shopping cart abandonment has suddenly spiked. Customers are dropping like flies and you have no idea why.
Alchemer Mobile
FEBRUARY 21, 2019
Customer centricity and customer experience management are the hot topics of this year’s business conversations. They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. 20% more customer feedback and a 91% response rate. Wrapping it up.
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Mind the Product
APRIL 2, 2019
Equally important, it requires confidence that the vision is aligned with the needs of the customers the company exists to serve. Organizations must develop a deep understanding of their customers to gain this level of confidence. Organizations must develop a deep understanding of their customers to gain this level of confidence.
Alchemer Mobile
JANUARY 15, 2019
Collecting and making sense of mobile customer feedback isn’t a walk in the park for product managers and marketers. It can take months to set up a first version and years to get it right as sorting through feedback from different customer segments is difficult, especially as the size of your customer base grows.
Speaker: Teresa Torres, Product Discovery Coach, Product Talk
If you work in digital products, you might think wireframes and mockups as a quick way to get user feedback on our designs. We need to know what to prototype and when, who to test our prototypes with, and how to conduct those tests in a way to get reliable feedback. June 19, 2018 1:30 PM PDT, 4:30 PM EST, 8:30 PM GMT
Pragmatic Marketing
DECEMBER 10, 2017
Even though it was frustrating, I understood why the software vendor was trying to gather customer feedback—to help with 2018 planning. The experience also drove me to write this article on what I consider to be best practices for gathering customer feedback. Gathering customer feedback should be a constant.
Intercom, Inc.
JANUARY 2, 2019
In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. In 2018, we set out on our own path to make our mark where we felt others had fallen short. In doing so, they have been able to unlock new efficiencies for their teams and their customers.
Speaker: Nir Eyal, Author of Hooked: How to Build Habit-Forming Products
Nir Eyal answers these questions (and many more) by explaining the Hook Model—a four-step process embedded into the products of many successful companies to subtly encourage customer behavior. In this session, you'll learn: Practical insights to create user habits that stick. Actionable steps for building products people love.
Speaker: Steve Johnson, Founder and CEO, Under10 Playbook
Personal experience with customers is the source of product management insights. Product managers need to look beyond UX to the entire customer experience through every step of the product life cycle. The missing element in many prioritization schemes is the impact of a new product or feature on customers.
Speaker: Kate Owens and Megan Bubley, SpotHero, Diana Smith, Segment, and Erin Franz, Looker
They thought their challenge was improving conversion rate, but found that it was really defining a single source of truth and understanding how to track users in light of their increasingly complex product. This is going to be a great session with lots of recognizable problems and insights into solutions.
Speaker: Tristan Kromer, Lean Coach, Kromatic
Storyboarding is a simple way to integrate Qualitative and Quantitative perspectives into a complete picture of how the user experience impacts the business model. In this session, you'll learn: How to integrate qualitative insights on user experience with a business model based on numbers.
Speaker: Dean Yao, Director of Marketing at Jinfonet
They also want to provide what their users ask for: reporting and analytics from within the context of the applications they are already using. Empower users with better data presentation and exploration for deeper insights into their data. September 20, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT.
Speaker: Cait Porte, SVP Product and Customer Experience, Zmags
Talking to customers, working with key stakeholders in the business and convincing development that a feature is necessary can be a daunting task. Gathering feedback to uncover road blocks and objections. January 31, 2018 11 AM PST, 2 PM EST, 7 PM GMT. How to involve and align key stakeholders in prioritization discussions.
Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker
How do you know what your customers want? You’ll leave with a better understanding of where to begin on creating actionable, insightful dashboards. In this webinar, you’ll learn: Best practices in customer research when developing your dashboard. How to design your dashboard to solve your customers’ problems.
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