Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Userzoom

APRIL 17, 2018

From invisible UI to emotional personalisation to biometric authentication, which UI trends will be rocking our experts’ socks off in 2018? We KNOW that a good UI is based on research, testing and slow, methodical improvements – not looking at a competitor’s site and saying “ooh, that’s pretty, I’ll steal that!”.

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

Mind the Product

FEBRUARY 25, 2020

It’s not rocket science that awesome products come from awesome teams, so what’s the key to creating and managing a team that’s designed for maximum impact? Here, taking advice from a number of product pros, we look at a selection of ways to build product teams and empower them to achieve success.

Weak Development Team 122

Weak Development Team User Testing Workshop Magazine 122

Userpilot

SEPTEMBER 5, 2022

by Jana Frejowa from Spendesk – How to Speed Up Your Feedback Loops? The talks below are helping you make better budget decisions by prioritizing projects using data insights, or helo you learn from…the speakers’ mistakes. How to Scale Up Business with a Small Team and No Funds. – by Peep Laja from Wynter.

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

Amplitude

OCTOBER 3, 2018

As former Head of Growth at Atlassian, he saw the company go from being one of many in the B2B solutions space to becoming a highly-differentiated multi-billion dollar business, and helped develop and grow products such as Jira and Confluence. Shaun Clowes: The insurance industry in general has a pretty awful relationship with its customers.

User Testing 71

User Testing Customer Experience Customer Feedback Feedback Software 71

The Product Coalition

MAY 19, 2020

Intercept field study by UX Studio Image by UX studio Our client creates digital products to help football fans follow matches, favorite teams, news, or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. We as researchers constantly supported the product team with insights.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product.

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. If you are looking for a web design agency in Vienna —Webdesign Wien Agentur in German — chances are you need help with product design, usability research, training, or consulting.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Gainsight

OCTOBER 23, 2019

In 2018, based on a new set of observations, we decided to update one of the core concepts of inbound marketing. We retired the funnel and introduced the flywheel model because we needed something that treated customers not as an output of sales and marketing but placed customers at the very center of a modern-day business.

Inbound 55

Inbound User Testing Customer Experience Customer Feedback 55

UX Studio: Product Management

APRIL 27, 2020

We went to the field with our football app to get real-life insights. Our client creates digital products to help football fans follow matches, favorite teams, news or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. Before design, the team already had.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

The Product Coalition

JUNE 14, 2020

Prototypes and Minimum Viable Products (MVP) are a critical part of product development. Sure, you could dive right in, spend months developing an expensive product with all the bells and whistles. Not testing your ideas is a great way to fail fast. Not testing your ideas is a great way to fail fast.

User Testing 103

User Testing Feedback Software Customer Experience Data Visualization 103

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

UX Studio: Product Management

SEPTEMBER 16, 2021

Unless you have design companies’ recommendations from your friends or colleagues, it might be challenging to choose a trustworthy company that will fit your needs. . We are ready to help you with any design and research challenges you might have. . There are over 104 million Google results for the “ design studio Berlin” query.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

The Product Coalition

JANUARY 13, 2019

According to a local consumer review survey carried out in 2018, 86% of consumers read reviews for local businesses, while 57% of them would only consider using a business if it has 4 or more stars of rating. Users are less likely to go back to the app store on their very own accord to compose a well-written review.

Feedback Software 60

Feedback Software Research Software User Testing Customer Feedback 60

Mind the Product

APRIL 23, 2018

And leaders have an outsized impact on team performance. She shared some insights on human behavior, and how we as leaders can use our influence to build a culture of psychological safety, enhancing collaboration and problem solving in our teams. Experimentation is not about testing guesses and hoping a “magic number” will move.

Agile 112

Agile Weak Development Team User Testing Customer Feedback 112

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. Why do we need a Product Management team? My recent experience is more with startups, and I tend toward enterprise rather than consumer. As in “Do we actually have market fit?

User Testing 75

User Testing Feedback Software Product Management Product Manager 75

The Product Coalition

JUNE 25, 2018

Agile is an awesome approach when done right, but is your team making these common mistakes? The benefits of embracing agile is that you can bring valuable products to market quicker through user validation. I’d argue that making these mistakes will actually slow a team down in the long run.

Agile 74

Agile Weak Development Team Technical Review Software Review 74

ProductPlan

DECEMBER 13, 2021

It’s a word that isn’t commonly favoured by the Product community because Transformation Programs rarely allow Product Teams to autonomously decide how they’ll achieve their mission. Organisations arbitrarily issue new role titles such as Product Owner, Agile coaches are bussed in, and teams are organised in “squads”.

Weak Development Team 91

Weak Development Team Agile Technical Review Product Research 91

Mind the Product

DECEMBER 21, 2017

Mind the Product is above all a community of product managers who strive to push our craft of product management forward by sharing our insights, lessons learned, and pitfalls to avoid. Prioritisation is a necessary evil of every product development lifecycle. Finding Inspiration for Customer Journey Mapping.

Weak Development Team 86

Weak Development Team Product Research Agile Customer Experience 86

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. Sometimes the uncomplicated product is the best product, because it’s not boring to the customers who are feeling pain. What follows is a lightly edited transcript of the episode.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Birst BI

MAY 29, 2018

These adoption rates include all the users of the BI system – administrators who manage the system, analysts who build reports, and business users who consume reports for better decision making. How does this BI assembly line contribute to poor adoption?

Data Visualization 74

Data Visualization Analytic Tools Reporting Tools Research Software 74

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Summing it up: Sprint describes how to include design in your product development. little about product design.

Books 138

Books Technical Review Research Software Data Visualization 138

Gainsight

APRIL 15, 2019

Whether you take 20/20 as a sign of your increasingly strong vision about your customers (you might say you’re “gaining sight”… I’ll be here all night!) This year our sights are set to the future of not just customer success as a function, but also the bigger customer success strategy across your companies.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Reveal

DECEMBER 13, 2021

The way that diseases are discovered, how effectively patients are treated and, even how hospitals utilize their resources so that care teams can coordinate and perform. Real-time, accurate insights that can impact patients are extremely important. Traditionally, medicine has worked on a one-size-fits-all approach.

Data Visualization 52

Data Visualization Healthcare Analytic Tools Reporting Tools 52

Product Innovation Educators

SEPTEMBER 10, 2018

Insights for new product managers and people who want to be product managers. It is coming up soon, Oct 2-3, 2018 and you still have time to register. You need to first build your social capital and get to know everyone on the team and what the pain points are. When you can, it is better to learn from the mistakes of others.

Customer Feedback 53

Customer Feedback Feedback Software Product Management Product Manager 53

The Product Coalition

MAY 15, 2019

have they stood the test of time? Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ). Are they different, the same but different?? The answer is often unclear. including myself?—?went

Product Management 92

Product Management Product Manager User Testing Product Research 92

Business of Software Conference

MAY 15, 2019

And far from being a company that was going to deliver a whole bunch of customers who were going to be innovative adopters the likes of people who buy Apple products, actually where 3G had to play in the end was with cheap voice for effectively ‘chavs’ is the way they called it. Again pre any sort of touchscreen devices that went consumer.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Mind the Product

JULY 19, 2018

After a day of workshops and leadership discussions, the main conference presented 10 amazing speakers who shared their insights and gave the crowd new ideas to think about and new techniques to apply when they got home. We know that we don’t know everything, and that lets us ask the right questions and connect the dots within our teams.

User Testing 19

User Testing Product Research Weak Development Team Research Software 19

The Product Coalition

MARCH 14, 2019

Photo by Emily Morter on Unsplash I quit my job running the Apple Maps PM team last year. As an MSOD (Masters of Science, Organization Development) student, I consulted at the International Monetary Fund (IMF) in May of 2018. Each team in the program had a mentor assigned to stay with us throughout our consulting assignment.

Weak Development Team 60

Weak Development Team Technical Review Product Research Customer Experience 60

Sequent Learning

DECEMBER 17, 2021

It’s a word that isn’t commonly favored by the Product community because Transformation Programs rarely allow Product Teams to autonomously decide how they’ll achieve their mission. Organizations arbitrarily issue new role titles such as Product Owner, Agile coaches are bussed in, and teams are organized in “squads”.

Weak Development Team 52

Weak Development Team Technical Review Product Research Customer Experience 52

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Business of Software Conference

JANUARY 6, 2020

spring and when things are going bad it’s an AI winter. I think, as software companies, the UX game is being upped universally and great user experiences have a direct correlation to the ability to do AI. If you’re a customer service leader do you know what that means? And right now we’re in an A.I.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40