UX Planet

JULY 17, 2025

Photo by Charles DeLoye on Unsplash In 2022, I graduated from a University with a Bachelor of Science in User Experience Design. When I started my degree in 2018, UX was a fairly new term and job position (at least to the general workforce). Yet what I didn’t know going into the program was the UX class size. Did I Learn a Lot?

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UX Research Software User Testing Product Research 55

Arkenea

JUNE 8, 2025

physicians has surged from 18 percent in 2001 to 92 percent in 2018. in 2018, CMS (Centers for Medicare & Medicaid Services) rebranded the EHR Incentive Program, which is commonly known as the Meaningful Use. Certified EHR are those that meet the standards defined by the certification and testing body.

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Reporting Tools Healthcare Data Visualization Systems Review 52

Melissa Perri

JANUARY 4, 2020

With Scrum came the POs, and with the new POs, came the interest for real Product Management. -- 2013: "My ppl are not allowed to talk to customers. 2019: "Duh, of course I want my people talking to customers. 2018: "Can you teach people how to do MVP experiments? It is too risky. We will get sued. We know what we're doing."

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User Testing Data Visualization Research Software Feedback Software 386

Alchemer Mobile

FEBRUARY 21, 2019

Customer centricity and customer experience management are the hot topics of this year’s business conversations. They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. 20% more customer feedback and a 91% response rate. Wrapping it up.

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Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

JULY 30, 2020

Picture this: Your customer is about to hit “checkout” when the whole app crashes. As a product manager, you’re probably on the other end, watching the app user analytics roll in, wondering why shopping cart abandonment has suddenly spiked. Customers are dropping like flies and you have no idea why.

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Feedback Software User Testing Customer Feedback Analytic Tools 182

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

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Artificial Inteligence Research Software Product Research User Testing 235

Mind the Product

APRIL 24, 2018

Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. We liken Setapp to Netflix for Mac software: the user pays a monthly subscription and receives access to a suite of curated Mac apps. Problems with Customer Development.

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User Testing Customer Feedback Customer Experience Data Visualization 161

Mind the Product

OCTOBER 22, 2018

Here’s what we heard: Martin Eriksson at #mtpcon London 2018. We work with developers, user researchers, data scientists and a host of other experts every day – so it’s only natural that we feel like the dumbest people in the room. Kim Goodwin at #mtpcon London 2018. Roan Lavery at #mtpcon London 2018.

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User Testing Research Software Feedback Software Data Visualization 176

Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. The difference between the customer experience with Monzo and the traditional card issuers was night and day.”. 1 obstacle for these executives.

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User Testing Reporting Tools Research Software Customer Experience 216

Alchemer Mobile

NOVEMBER 29, 2018

By now, marketers and product owners in every space understand the importance of listening to their customers. Being available to gather and respond to customer feedback is becoming more the norm for most companies, but it doesn’t mean it’s getting any easier to take on alone. Your Customers Expect to be Heard.

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Feedback Software User Testing Customer Feedback Reporting Tools 173

Alchemer Mobile

FEBRUARY 7, 2019

According to AppAnnie’s 2019 State of Mobile Report , consumers sourced food and drinks through apps 130% more often in 2018 than in 2016. Globally, UberEATS and Zomato were the top two food delivery apps by worldwide downloads in 2018. Here are five customer feedback management strategies to use.

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Feedback Software User Testing Customer Feedback Research Software 157

Alchemer Mobile

JULY 11, 2019

Consumers have lots of choices when it comes to picking a mobile application! How long does an application have to prove itself, before the user moves on to something else? As a mobile product manager, you have three days to delight your user before they turn to one of your competitors. Know Thy Customer—and Thy Enemy.

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Research Software User Testing Feedback Software Customer Experience 220

Alchemer Mobile

MAY 28, 2019

Customer centricity and engagement are the hot topics of this year’s business conversations, especially for apps in the Lifestyle category. With generally active customer bases comes a constant flow of communication, and Lifestyle apps are required to play by a different set of best practices than other apps across the app stores.

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Feedback Software User Testing Customer Experience Customer Feedback 223

Intercom, Inc.

MARCH 27, 2018

2018 is shaping up to be a massive year for the Intercom platform. Historically, we’ve spent proportionately way more on research and development than other software companies we track, and that won’t stop any time soon. While these companies built for consumers, we built for businesses. Here’s what we’re going to do with it.

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User Testing Research Software Feedback Software Customer Experience 224

Alchemer Mobile

APRIL 9, 2020

See actionable strategies for engaging with customers during this difficult time here. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? This is our fifth consecutive year conducting this research. Mobile Customer Sentiment. Here are some of those key benchmarks.

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Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

APRIL 24, 2018

With increased competition in the p2p space, we felt that this was the right time to launch the feature, especially because we knew our users would find it valuable. Sellers have to think of new ways to target customers with meaningful content. PMs need to understand the differences in behavior between mobile and desktop users.

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User Testing Customer Experience Artificial Inteligence Naming 203

Alchemer Mobile

JANUARY 15, 2019

Collecting and making sense of mobile customer feedback isn’t a walk in the park for product managers and marketers. There’s a big analytics challenge in pulling in the right sources of information and prepare the right views for leaders and product owners to consume. The Importance of Customer Feedback.

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User Testing Customer Feedback Feedback Software Analytic Tools 138

Mind the Product

APRIL 2, 2019

Equally important, it requires confidence that the vision is aligned with the needs of the customers the company exists to serve. Organizations must develop a deep understanding of their customers to gain this level of confidence. Organizations must develop a deep understanding of their customers to gain this level of confidence.

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Data Visualization Customer Feedback User Testing Reporting Tools 192

The Product Guy

OCTOBER 9, 2018

However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit. Don’t hesitate to show your strategy documents to your most trusted customers for early feedback.

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Weak Development Team Product Strategy Strategy Development 326

Mind the Product

AUGUST 4, 2024

This week's Sunday Rewind is a 2018 ProductTank talk from Chris Abad on the benefits of combining data science and user research teams Read more » The post Sunday Rewind: Why data science and UX research teams are better together appeared first on Mind the Product.

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User Testing Product Research UX Product Management 192

Mind the Product

NOVEMBER 21, 2018

One the most consistent and frequent lessons that we teach in different workshops is “test early, test often”, also known as lean methodologies. In January 2018, we moved forward to create our third full-day workshop on the much-anticipated topic of Metrics and Analytics. Start With Your Customer and Their Current Reality.

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User Testing Product Research Testing Data Visualization 149

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. In fact, studies show that not only do customers expect great experiences when interacting with companies, they’re willing to pay more for them. Here are some of their takeaways.

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Customer Experience User Testing Customer Feedback Customer Communications 230

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

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User Testing Feedback Software Customer Feedback Data Visualization 182

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.

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User Testing Framework Feedback Software Onboarding KPIs 134

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. This is our fifth consecutive year conducting this research.

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Research Software Feedback Software User Testing Customer Feedback 208

Mind the Product

AUGUST 24, 2018

The term Product/Market Fit was coined by Marc Andreesen back in 2007 and it’s been a key goal for any new product or startup ever since. In this talk from Mind the Product San Francisco, Dan Olsen, the author of The Lean Product Playbook , tackles the key components of product/market fit and how to achieve it.

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User Testing Product Marketing Marketing Customer Experience 188

Product Innovation Educators

SEPTEMBER 30, 2024

PDMA contributes significantly to research and knowledge in the field of product innovation. However, recognizing the need for a more structured approach to innovation, the airport established a dedicated innovation team in 2018.

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Research Software Feedback Software User Testing Technical Review 286

Mind the Product

JANUARY 19, 2018

Accessibility has long been a consideration for our industry, but 2018 will see a new wave of users who demand truly inclusive and ethical services. Ask yourself if your product is helping the user achieve their aims, or is unnecessarily demanding their attention. Inclusive and Ethical Design Goes Mainstream. Recommendations.

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Data Visualization Analytic Tools Artificial Inteligence Customer Experience 156

Intercom, Inc.

DECEMBER 10, 2019

This feature, if it solves a customer problem, results in measurable changes in how customers behave in your product, and ultimately this behavior change delivers an impact to your business. In 2018, our co-founder Des adopted a new internal mantra: “It’s all about market impact.”. As we scaled, that had to change.

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Onboarding KPIs Framework Product Research User Testing 281

Mind the Product

JUNE 13, 2018

Mind the Product London 2018 on October 18-19 will be better than ever, with more workshops, more networking, and more fun than ever. In 2017, she and her team launched a family of consumer hardware products ranging from smartphones to smart speakers, earning 26 different design awards. Get those 2018 tickets now!

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User Testing Data Visualization Workshop Product Research 134

UX Studio: Product Management

APRIL 3, 2018

User-friendliness, however, holds the key for the success of these apps and gadgets in the long run. Additionally, most healthcare products tend to focus overall on the patient as customer. Keeping these in mind, let’s check out what UX trends in healthcare we can catch in 2018! Voice User Interfaces. AI and Chatbots.

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Healthcare Research Software Data Visualization UX 138

Mind the Product

JUNE 11, 2019

I’m really proud to have been part of the team who launched Echo’s new website – our digital pharmacy users can now manage their medication from whichever device they like, without downloading our app. Enter real users, and their real concerns. To test our hypotheses, we conducted user research.

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User Testing Customer Experience Product Research Banking 171

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. ” Very disappointed.

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