Mironov Consulting

DECEMBER 17, 2023

  If it breaks three years from now — or has to change to work with changes in their other various systems — we’ll be expected to fix/change/adapt/improve it to meet purpose.  New financial regulations require additional reports using data items not currently in their market analysis app.

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Gainsight

MAY 8, 2019

Evaluating software is tough. Buying the wrong software and getting stuck with a product that doesn’t serve your needs. A critical but often-overlooked trait of software is: Was it originally built to do the thing I’m buying it for ? Pendo was originally created as a web analytics tool. Sure, it sounds like work.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Alchemer Mobile

JULY 11, 2019

As I’m writing this article, there are 2,687,780 mobile apps available in the Google Play store, and there were 2.2M mobile apps in the Apple App Store as of February 2019. Fear not—the whole point of this article is to provide some help! Develop real personas that reflect your customers.

Research Software 220

Research Software User Testing Feedback Software Customer Experience 220

Mind the Product

MAY 5, 2020

They include an automatic photo description tool to describe objects in photos and facial recognition to help people with vision loss to learn more about who’s in their photos, while closed captioning is in place to help those with hearing impairments. Language, culture and technology constraints should be considered too.

Reporting Tools 112

Reporting Tools Research Software Product Management Product Manager 112

The Product Coalition

FEBRUARY 20, 2019

In this article, I will detail why we do this and how we do it. Why you want your dev team involved in your product definition efforts In our particular case, our target customers are developers and engineering managers (and later on, product managers). Every tool they use favors asynchronous communication. Seem weird?

Customer Experience 60

Customer Experience Development Feedback Software Reporting Tools 60

Intercom, Inc.

DECEMBER 18, 2019

As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom. In this post, members of the Intercom Content Team offer their highlights of the year, from the projects they most enjoyed working on to the articles they just enjoyed reading. One last article that elicited an “aha!”

Research Software 30

Research Software Reporting Tools User Testing Customer Experience 30

Mixpanel

DECEMBER 21, 2022

Here are five questions you can ask yourself that will materially increase your ability to mitigate the effects of your own biases in data-informed product development. In product development, attachment often takes the form of fixating on specific results within specific timelines in order to keep your product or business afloat.

Analytic Tools 122

Analytic Tools Data Visualization Customer Experience Reporting Tools 122

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies.

Data Visualization 105

Data Visualization Product Research User Testing Research Software 105

Usersnap

FEBRUARY 6, 2021

Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies. Used by Canva, Microsoft, and Facebook, the company literally wrote the book on product feedback and improving customer experience in 2019. Nominated for 2019 Business Book of the Year by Porchlight.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Mixpanel

OCTOBER 17, 2019

In case you’re in the same situation, our Product Management and Customer Success teams have surfaced their greatest hits of “I didn’t realize that” moments from throughout 2019. They’re how I check on which blog articles the world finds interesting. Run up to 2,296 Mixpanel reports in a week.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Intercom, Inc.

DECEMBER 5, 2019

New SaaS companies spend the majority of their time trying to determine three things: how they’ll develop a great product, how to show customers it’s relevant to their needs, and how to get to market. One major misstep these companies make is looking at AI as a turnkey solution that will deliver an instant return on investment.

Feedback Software 118

Feedback Software Artificial Inteligence Reporting Tools Technical Review 118

The Product Coalition

JANUARY 25, 2021

Managing a product with no development budget can be a product manager’s worst nightmare, but it doesn’t have to be a death sentence for the product. it can happen to you as well; new priorities, new initiatives, and suddenly all of your development resources are moved elsewhere, leaving you with no development budget at all.

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. Citrix Stack Monitoring Tools. Microsoft Azure and Office 365 are monitored 24/7 by Microsoft.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Mind the Product

FEBRUARY 25, 2020

In his 2019 #mtpcon London talk – High Performing Teams , Richard Banfield discussed a variety of things that help to drive success in product teams, one of which stands out because of its simplicity – choose a diverse group of people. Choose a Diverse Group of People. Create Conditions for Success.

Weak Development Team 118

Weak Development Team User Testing Workshop Magazine 118

The Product Coalition

OCTOBER 30, 2019

Short reminder: A mobile SDK (“Software Development Kit”) is a piece of code that enables your app to communicate with 3rd parties. They can drastically change your app through analytics, marketing and payment services. A great A/B testing SDK should be reliable and have a good reporting structure. Facebook Login button.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software User Testing 84

The Product Coalition

JUNE 17, 2019

In this article, we’ll take a look at the main reasons startups fail and how you can avoid these problems by choosing strategic partners at the most opportune moments. A 2018 report by CBInsights zeroed in on the top 20 reasons for startup failure­. No market need for the product or service. Preparation is key.

Startups 60

Startups User Testing Reporting Tools Fractional CTO 60

Atlassian

FEBRUARY 18, 2022

Related Article. Everytime we withhold, we rob ourselves and our colleagues of small moments of learning,” Edmondson said in a 2019 Tedx talk about psychological safety. When a leader frequently exhibited consultative and supportive leadership, as well as challenging leadership, 72% of respondents reported a positive team environment.

Weak Development Team 132

Weak Development Team Leadership Consulting Reporting Tools 132

The Product Coalition

DECEMBER 17, 2019

We started talking to tech Now, we all know that VUIs (Voice User Interfaces) still have a ways to go in terms of development, but it’s hard to believe that it was only 9 short years ago that Apple gave us Siri. Now that Amazon has made such leaps with its AI technology , it’s hard to imagine life without it. Speaking of security?—?some

Wireless 79

Wireless Technical Review Research Software User Testing 79

The Product Coalition

OCTOBER 23, 2019

2019 is almost over and it’s time to cast a cautious glance onto which trends are coming up for 2020 and beyond. 1 AI Technology and Voice Control Text based inputs and clicking or tapping buttons is kind of “old”. And these systems are becoming more and more intelligent. Reports expect that the VR market will explode.

User Testing 60

User Testing UX Research Software Feedback Software 60

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Education 96

Usersnap

FEBRUARY 6, 2020

Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies. Used by Canva, Microsoft, and Facebook, the company literally wrote the book on product feedback and improving customer experience in 2019. Nominated for 2019 Business Book of the Year by Porchlight.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. Don’t worry, this is not an article about the exer-bike or the “push button health” craze. working on radar systems. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

The Product Coalition

FEBRUARY 5, 2021

is to either be more strategic or to develop more as a leader. Shift #2: A coach One of the big ways the role shifts when you move into a product leadership role is that you now have direct reports. Moving into product leadership moves you away from the day-to-day hands-on tools and into a primarily coaching role.

Leadership 153

Leadership Technical Advisors Product Research Weak Development Team 153

Product Talk

JANUARY 19, 2022

From 2015–2019, I was pretty much maxed out all the time. Advances in technology are allowing us to grow our class sizes without compromising the student experience. This tends to happen when what we are learning is in service of achieving some goal or accomplishing some task. I always had a waiting list. Tweet This.

Product Research 198

Product Research Workshop Weak Development Team Books 198

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry. .

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Usersnap

APRIL 28, 2020

Usersnap is well-known as a user feedback tool with easy screenshot and annotation features. There are also a few updates for the ticket management features, which this article will also cover. Usersnap has opened up the premium customer care feature for all tiers since mid-2019. Assigning feedback items. Labels is your friend.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 121

Analytic Tools Data Visualization Reporting Tools Startups 121

Usersnap

JANUARY 31, 2019

Digital marketing tools are a way to gain a competitive edge. We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. This is a marketing platform which offers true automation.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

The Product Coalition

MARCH 20, 2019

For a program manager, this is a role where you will work with the Project Manager and the Product Manager to build reports for upper management for specific programs or teams that will help elevate progress and updates across the company. Our Tools Strategic and Structured Thinking. Program Manager (PGM). The Reality?

Product Management 60

Product Management Product Manager Data Visualization User Testing 60

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. We hope this material will help you feel more confident in the coming year.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Reveal

AUGUST 15, 2022

But is Logi Analytics the right embedded analytics solution for your organization? We are taking a deeper look into the pros and cons of the Logi Analytics embedded analytics solution and introduce you to the #1 Logi Analytics alternative – Reveal. The Pros of Logi Analytics. The Cons of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Mixpanel

OCTOBER 17, 2019

In case you’re in the same situation, our Product Management and Customer Success teams have surfaced their greatest hits of “I didn’t realize that” moments from throughout 2019. They’re how I check on which blog articles the world finds interesting. Run up to 2,296 Mixpanel reports in a week.

Data Visualization 11

Data Visualization Analytic Tools Reporting Tools Customer Experience 11

The Product Coalition

MARCH 8, 2020

How Heineken and xDesign Applied Customer Research and User Testing Techniques to Build Digital Services Heineken N.V. is a multinational company that develops and manufactures beverages. They are well known for their marketing campaigns that resonate with consumers worldwide, and the company has reported revenues of 2.17

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

Modus Create

SEPTEMBER 4, 2019

This short guide discusses the trade-offs between cloud vendors and in-house hosting for Atlassian Data Center products like Jira Software and Confluence. In this article, we will be looking at what options enterprise level clients have for hosting Jira or Confluence Data Center by comparing Cloud and in-house possibilities.

Reporting Tools 13

Reporting Tools Data Visualization Software Review Systems Review 13