Alchemer Mobile

APRIL 11, 2019

Although all apps are published to the same app stores, customer expectations and use cases vary tremendously between app categories. It’s important to remember that all apps aren’t expected to be created equal, and app publishers shouldn’t all take the same approach to engagement and user experience. 3 tips for Finance app success.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Alchemer Mobile

MAY 19, 2021

Now, more than ever, your customers want to be heard. They’re itching to give you feedback. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

JULY 30, 2020

Picture this: Your customer is about to hit “checkout” when the whole app crashes. As a product manager, you’re probably on the other end, watching the app user analytics roll in, wondering why shopping cart abandonment has suddenly spiked. Customers are dropping like flies and you have no idea why.

Feedback Software 182

Feedback Software User Testing Customer Feedback Analytic Tools 182

Alchemer Mobile

JANUARY 10, 2019

Product managers are tasked with tracking market changes and competition to ensure market fit and product evolution are competitive, and then delivering feedback based on learnings to the rest of the product stakeholders—but they don’t have to do it alone. App Annie Insights. Customer Love Summit. How to Keep Up.

Product Manager 217

Product Manager Product Management User Testing Feedback Software 217

Product Innovation Educators

AUGUST 3, 2020

What product managers need to know to create powerful customer experiences. The experience customers of our products encounter impacts the value they find in our products. The customer experience is intertwined with customers’ perceptions of value. 10:41] What makes a good customer experience?

Customer Experience 314

Customer Experience User Testing Customer Feedback Books 314

Alchemer Mobile

MARCH 21, 2019

We recently hosted a webinar sharing exclusive new data from our 2019 Mobile Customer Engagement Benchmark Report , which empowers companies seeking to understand how their customer feedback metrics stack up against the market, provides insight into where top brands set the bar, and explores opportunities to improve their mobile customer experience.

User Testing 149

User Testing Customer Feedback Feedback Software Data Visualization 149

Alchemer Mobile

APRIL 9, 2020

See actionable strategies for engaging with customers during this difficult time here. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

MAY 28, 2019

Customer centricity and engagement are the hot topics of this year’s business conversations, especially for apps in the Lifestyle category. With generally active customer bases comes a constant flow of communication, and Lifestyle apps are required to play by a different set of best practices than other apps across the app stores.

Feedback Software 223

Feedback Software User Testing Customer Experience Customer Feedback 223

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform.

Branding 209

Branding Customer Communications User Testing Data Visualization 209

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. Customer sentiment distribution. Average app review volume.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Alchemer Mobile

FEBRUARY 7, 2019

According to AppAnnie’s 2019 State of Mobile Report , consumers sourced food and drinks through apps 130% more often in 2018 than in 2016. What matters above all else in food and drink apps is stellar customer experience and service. Here are five customer feedback management strategies to use.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

Alchemer Mobile

FEBRUARY 21, 2019

Customer centricity and customer experience management are the hot topics of this year’s business conversations. They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. 20% more customer feedback and a 91% response rate. Wrapping it up.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Mind the Product

DECEMBER 24, 2019

Despite all the political, social and ecological upheavals in 2019, it’s been a busy and successful year for Mind the Product, not to mention the evolving product management community we aim to support. James Mayes (@James_Mayes) October 12, 2019. 2019 also saw the launch of MTP’s weekly Wednesday podcast, The Product Experience.

Travel 152

Travel Agile Download Framework 152

Intercom, Inc.

JANUARY 14, 2019

That’s why we have put together our first ever Intercom reading guide for 2019. We hope this collection of reads that moved us has the same effect on you and that in 2019 you find some nugget of wisdom here that meaningfully influences your thinking, your work or simply how you spend your time.

Books 150

Books Technical Review Marketing User Testing 150

Product Talk

SEPTEMBER 13, 2023

We spoke with User Research Director Niklas Fischerström and Chief Product Officer Francesca Cortesi to learn how they’ve worked together to roll out continuous discovery habits at Hemnet. Niklas Fischerström is the User Research Director at Hemnet. “My Francesca Cortesi has been the Chief Product Officer at Hemnet since 2019. “I

Product Research 346

Product Research User Testing Research Software Feedback Software 346

UX Studio: Product Management

NOVEMBER 5, 2018

UI trends 2019? So we’re going to revisit the hottest topics of late 2018 and predict the UI design trends of 2019. We at UX studio chose 7 UI trends that will surely stick around in 2019! In this post we cover: Which factors are influencing the UI trends of 2019? The top seven UI trends in 2019.

Research Software 111

Research Software Feedback Software User Testing Customer Experience 111

Alchemer Mobile

SEPTEMBER 10, 2020

In the first half of 2020, iOS and Google Play apps were downloaded 64 billion times, an increase of five percent year-over-year and 10 percent from the second half of 2019. Why These Brands Succeeded. Creating educational content for new and existing users on different ways to use the product or service. Dating Apps.

User Testing 189

User Testing Feedback Software Customer Experience Customer Feedback 189

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Alchemer Mobile

APRIL 25, 2019

What if you could get a daily pulse on how your customers feel and how that changes over. What if you could watch how customer sentiment changes in real-time following. It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Alchemer Mobile

APRIL 28, 2021

issues with supply chains, global price drops, and budget constraints impacted each brand differently. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Surveys and Messages.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

MAY 27, 2020

What we buy and how we buy it looks very, very different today than it did in 2019. So, what are retail brands to do? Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps. Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps. Customer sentiment distribution.

Feedback Software 147

Feedback Software Customer Feedback User Testing Customer Experience 147

Alchemer Mobile

MAY 21, 2020

The data in the report is from FY 2019 and serves as a yardstick to help app publishers measure customer emotion and understand what’s changed. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time. Mobile Customer Sentiment. App Ratings and Reviews.

Finance 147

Finance User Testing Feedback Software Research Software 147

Alchemer Mobile

APRIL 6, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. As part of the increased interactions, Food and Drink apps leaned on in-app surveys to gauge consumer emotion and listen for feedback.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Digital shopping exploded in 2020, with an increase in both consumers and usage. Interactions and Response Rates. Popular Phrases.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Mind the Product

DECEMBER 13, 2018

It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands. It powers THG’s own brands, including lookfantastic, MyProtein, ESPA and Glossybox, as well as such international giants as Nintendo and Honda.

Analytic Tools 152

Analytic Tools Research Software Data Visualization Government 152

Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Mind the Product

MARCH 2, 2020

Thanks to feedback from their customers, the team at Bloom & Wild discovered that they could make a truly impactful product change without the need for complicated features. We heard this from our customers and we knew we could be more thoughtful in our marketing. All they had to do was listen. The Approach. The Results.

Customer Experience 172

Customer Experience User Testing Customer Feedback Feedback Software 172

Userpilot

DECEMBER 10, 2020

Nobody likes getting negative feedback. If you don’t like getting negative feedback either – congratulations! But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. In this post we’ll discuss: Why negative feedback matters.

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Travel 147

Travel Finance Research Software User Testing 147

Alchemer Mobile

JULY 30, 2019

Twice a month, Apptentive sends out a newsletter highlighting some of the biggest news stories related to customer experience trends, VOC, mobile marketing, app development, and product management. Marketers Can Operationalize Customer Feedback (Whether You ‘Own’ It or Not). 3. How to Build Mobile Apps Customers Really Want.

Customer Experience 138

Customer Experience User Testing Feedback Software Customer Feedback 138

Alchemer Mobile

SEPTEMBER 5, 2019

Talking about the mobile experience, G Suite issued some crucial updates for iOS and Android in 2019. Google’s latest material design principles also win my respect, creating a cohesive, branded experience that many tools seem to lack. Chanty, a brand-new Slack alternative, serves as a good example of such an endeavor.

Feedback Software 204

Feedback Software Data Visualization User Testing Product Manager 204

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147