Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. How To Attract User Research Prospects.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Mind the Product

JULY 24, 2019

We have to focus on the basics to answer this question – research, understanding our customers and their needs, and discovering what we could build that is valuable, feasible, and desirable. Before we can understand our customers, we have to understand ourselves. Do the customers want it? You Don’t own the Customer.

Research Software 95

Research Software Feedback Software User Testing Product Research 95

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. The Making of Product Managers by Lena Sesardic gives you eight actionable insights from 20 stories of real product managers who broke into product management from different fields.

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Basics of Product Management

JULY 21, 2020

Smart Glasses are the latest craze in the world of wearable tech. We will review each smart glass available today, including the newest entrant, Jio Glass. With the growing importance of video calls, using this wearable tech may soon become an essential part of effective communication. How can an oil company pivot to technology?

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

Business of Software Conference

JULY 29, 2019

BoS USA 2019 BoS Europe 2020. Technology launched before the market was ready, a funded company run into the grown, struggling to reach the heights of an American counterpart. Design is a process where we finely tune our intuition to create great user experiences. Upcoming Events. Don't Miss a Thing - Get BoS Updates.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

MARCH 8, 2021

Margaret Zablocka is a founder and CEO of Onoco – a parenting app with 20,000 users – and the former Lead Product Manager at Betfair. When she first became a mother she realized there was a huge gap to fill in the market of parent tech. I’ve made a decision to work on Onoco full time in the Q4 of 2019.

Analytic Tools 98

Analytic Tools Technical Review Data Visualization Software Review 98

ProductPlan

NOVEMBER 10, 2020

Fluency in eCommerce tech. The overall user experience of an eCommerce website or app consists of many technological components. Code is written to dynamically create a custom experience based on user, device, previous visits, etc. Customer tolerance is so low for problems during their online shopping experience.

Research Software 97

Research Software Feedback Software Reporting Tools Technical Review 97

The Product Coalition

JANUARY 5, 2021

It’s probably a distant memory but before the technological revolution, shoppers would walk into a retail store and take guidance from salespersons to make purchasing decisions. Salespersons would understand their customers’ needs and preferences and match them with the most suitable products from the inventory.

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

The Product Coalition

DECEMBER 15, 2020

In March 2019, Amazon saw 85 percent of mobile activity coming through its app. users will have made at least one purchase via web browser or mobile app on their mobile device, up from 167.77 Therefore, we decided to share our experience on how to create a product card in a B2C mobile app so that it leaves no doubts among users.

Feedback Software 129

Feedback Software Technical Review User Testing Customer Feedback 129

UX Planet

DECEMBER 11, 2023

Where would the world be without the lasting impact of Voice Tech Global? In the first listicle of its kind, Polina Cherkashyna , one of the three co-founders of VTG, published the 2019 guide of conversation design courses (which has since been deprecated). as of the last month of 2023.

Technical Review 97

Technical Review Certifications Software Review Feedback Software 97

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. With a combination of products, services, and customers come hyper-growth and astonishing scale.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

The Product Coalition

JULY 10, 2023

Without the product managers’ insight and support, marketing professionals may not even realize the full potential of what can be achieved. Consumer-generated marketing (CGM) is when companies prompt their customers to create content for their product brand. What is consumer-generated marketing?

User Testing 83

User Testing Feedback Software Analytic Tools Data Visualization 83

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Our role wasn’t just about pushing pixels but shifted towards product design, maneuvering between business needs and end users.

Research Software 89

Research Software UX Feedback Software User Testing 89

The Product Coalition

SEPTEMBER 3, 2019

Don Norman first coined the term User Experience in 1993 and in the last 26 years, UX has exploded. to “What do our users truly need?”. It involves 3 key aspects: deep understanding of users; exploring and ideating fast and wide; and rapid prototyping to test, learn and adapt. areas of opportunity).

User Testing 60

User Testing UX Product Research Data Visualization 60

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. How do you shorten the tedious back-and-forth cycle in clarifying technical issues?

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Mixpanel

FEBRUARY 6, 2020

In 2019, industry-leading Business Intelligence tools (BI tools), Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. These massive deals show that BI tools and data warehouses are a powerful combo that companies across the globe are incorporating into their tech stacks.

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Technical Review 103

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. Worldometers, 2019 ). World Population Review, 2019 ) ( Statistics Bureau Japan, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users.

Consulting 157

Consulting Reporting Tools Engineering Research Software 157

Userpilot

JULY 30, 2021

The product manager role is responsible for understanding what customer problems to solve and what success looks like for a product. The different types of product managers include the traditional product manager, the product owner, the growth product manager, the technical product manager, and the platform product manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Alchemer Mobile

MARCH 23, 2021

Retaining customers tends to cost less than acquiring new ones and offers additional benefits through improving overall lifetime value. App retention can also be used as a trust signal around how well your brand knows its customers. As you act on your 2021 app retention strategy, here are the app retention benchmarks to aim for.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Mind the Product

DECEMBER 8, 2020

Melissa joined us on the podcast to talk about designing for children, ensuring that parents are happy, and designing to ensure that your customers take pride in what they accomplish. Translating consumer insights into business innovation. Melissa’s talk at Turing Fest Edinburgh 2019. Evolving your product.

Customer Experience 113

Customer Experience Product Research User Testing Feedback Software 113

Lenny Rachitsky

FEBRUARY 13, 2024

For a decade, she’s worked closely with tech companies to drive behavior change. What if we annoy users? Reddit ’s users flipped out. It’s technically complex. Testing multiple prices in the market for SaaS products also means maintaining them—which no technical team wants to do indefinitely.

Data Visualization 105

Data Visualization Product Research User Testing Research Software 105

Userpilot

APRIL 8, 2022

Hint: it starts with user feedback. They worked with many tech companies and were funded $50k from the first round of investors to build the MVP and find Product-Market fit. Product market fit happens when you have identified your target customer (“market”) and you have built the right product for them.

User Testing 94

User Testing Feedback Software Research Software Product Marketing 94

Imaginary Cloud - Design

JULY 2, 2020

In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal.

Books 138

Books Technical Review Research Software Data Visualization 138

Johanna Rothman

MAY 26, 2023

Then, in late 2019, a fellow consultant asked me to run a workshop about consulting. At the time, I thought I had the right user journey for the workshop and the eventual book—because I used my journey as a consultant. (I I still didn't recognize the user journey for this book was not quite right. What were my secrets?

Consulting 92

Consulting Books Workshop Technical Review 92

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Besides those, our digital creations captivate the target audience to drive high conversion rates while being user-friendly. Research ensures prioritized user needs and delivered effectiveness.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

The Accidental Product Manager

SEPTEMBER 12, 2022

If you need numbers, then it is on track to gross nearly $1 billion in sales of digital goods alone for 2020, just as it did in 2019. One of the keys to the product managers success is that they obsess over player feedback. Reviews on the app stores are also full of customer commentary. – Dr.

Customer Feedback 65

Customer Feedback Feedback Software User Testing Entertainment 65

Modus Create

OCTOBER 13, 2020

So how did our tiny, fully remote, and distributed team managed to overcome these obstacles and take a new idea from birth to a fully functional product loved by thousands of users in just a few short months? It’s not a secret, and it has more to do with people than it does with technology. How It All Started. We didn’t stop there.

User Testing 98

User Testing Research Software Analytic Tools Product Research 98

The Product Coalition

SEPTEMBER 5, 2022

In the year of 2019, before the world went ‘ bananas ’, I met what would become the backbone of my prioritization mindset?—? If you prefer video, you can watch her excellent presentation at Mind the Product 2019. You may have several demands from different teams due to a new software being implemented. the desired outcome).

Product Research 114

Product Research Software Review Data Visualization User Testing 114

UX Studio: Product Management

OCTOBER 9, 2021

When the pandemic hit Hungary in the Autumn of 2019, both companies and employees had to adapt quickly. Our participants included: A user researcher at a Budapest-based multinational telecom company. Due to international client base, he is experienced with remote research methods. A UX researcher at the largest Hungarian bank.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

Gainsight

MAY 8, 2019

The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. Technically, but under the hood, it has the same engine as before. The technology at the root of Pendo, meant to track pageviews, doesn’t scale the way Gainsight PX’s next-generation architecture does.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

BrainStation Product Management

OCTOBER 1, 2019

They help figure out what products should get made, ensure that they do get made, and report back on how users are responding to those products. In terms of digital product management, PMs are the glue that holds together the user experience, the technical requirements, and the business requirements of a product.

Technical Review 55

Technical Review User Testing Analytic Tools Product Research 55

The Product Coalition

JULY 1, 2022

All the user acquisition in the world won’t matter if you’ve got a high churn rate on your app. If you want to know why users are uninstalling or unsubscribing, tools like screen flow, heatmaps, and screen recordings can get users loving?—?instead Your users have. There are elements to it that are frustrating your users.

Analytic Tools 116

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 116