eG Innovations

APRIL 12, 2019

CAPM tools that focus on providing contextual insight and actionable analytics to troubleshoot application performance problems are the need of the hour. We are proud to announce that eG Innovations’ flagship monitoring solution, eG Enterprise , was named among the top 10 CAPM tools in the 2019 Vendor Selection Matrix™ for CAPM.

Reporting Tools 49

Reporting Tools Data Visualization Naming Research Software 49

UX Planet

DECEMBER 11, 2023

Where would the world be without the lasting impact of Voice Tech Global? In the first listicle of its kind, Polina Cherkashyna , one of the three co-founders of VTG, published the 2019 guide of conversation design courses (which has since been deprecated). as of the last month of 2023.

Technical Review 68

Technical Review Certifications Software Review Feedback Software 68

The Product Coalition

JULY 10, 2023

Without the product managers’ insight and support, marketing professionals may not even realize the full potential of what can be achieved. Consumer-generated marketing (CGM) is when companies prompt their customers to create content for their product brand. What is consumer-generated marketing?

User Testing 81

User Testing Feedback Software Analytic Tools Data Visualization 81

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. Worldometers, 2019 ). World Population Review, 2019 ) ( Statistics Bureau Japan, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Johanna Rothman

MAY 26, 2023

Then, in late 2019, a fellow consultant asked me to run a workshop about consulting. At the time, I thought I had the right user journey for the workshop and the eventual book—because I used my journey as a consultant. (I I still didn't recognize the user journey for this book was not quite right. What were my secrets?

Consulting 92

Consulting Books Workshop Technical Review 92

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Besides those, our digital creations captivate the target audience to drive high conversion rates while being user-friendly. Research ensures prioritized user needs and delivered effectiveness.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Lenny Rachitsky

FEBRUARY 13, 2024

For a decade, she’s worked closely with tech companies to drive behavior change. What if we annoy users? Reddit ’s users flipped out. It’s technically complex. Testing multiple prices in the market for SaaS products also means maintaining them—which no technical team wants to do indefinitely.

Data Visualization 102

Data Visualization Product Research User Testing Research Software 102

BrainStation Product Management

OCTOBER 1, 2019

As the name suggests, a Product Manager (PM) is responsible for overseeing product development from conception to completion. They help figure out what products should get made, ensure that they do get made, and report back on how users are responding to those products. What are the Skills of a Product Manager?

Technical Review 55

Technical Review User Testing Analytic Tools Product Research 55

Gainsight

DECEMBER 10, 2018

Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Gainsight Elements: The Science of Customer Success. How to Calculate 6 Key Customer Success Metrics. What is a Customer Retention Rate and How do I Calculate It?

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Webinar Blog Customer Experience Customer Feedback 71

The Product Coalition

DECEMBER 17, 2019

We’ve just made it through a decade that completely revolutionized the way we think about tech. Top companies have completely changed the face of tech, transforming our lives. Devices like the Google Pixelbook come with a 360 hinge so users can switch effortlessly between laptop and tablet.

Wireless 79

Wireless Technical Review Research Software User Testing 79

Johanna Rothman

MAY 26, 2023

Then, in late 2019, a fellow consultant asked me to run a workshop about consulting. At the time, I thought I had the right user journey for the workshop and the eventual book—because I used my journey as a consultant. (I I still didn't recognize the user journey for this book was not quite right. What were my secrets?

Consulting 52

Consulting Books Workshop Technical Review 52

The Product Coalition

FEBRUARY 4, 2020

The name is an acronym of four prioritization categories: Must have, Should have, Could have, and Won’t have. If it’s something that has been promised to your users and is a huge driver for the buzz around your upcoming release, it would be a terrible idea to launch without it. To do this, think about the goal you’re trying to reach.

Customer Experience 78

Customer Experience Product Management Product Manager Technical Review 78

UX Studio: Product Management

JANUARY 8, 2021

Since 2009, they have worked with many notable companies such as Netflix, Adobe, Salesforce, Opera, and Avast, just to name a few. As an expert UX agency, we do not only help our partners delight their users with innovative products, but we also build our own digital products. Good design is never cheap. Appinventiv.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Gainsight

JANUARY 12, 2021

In this interview, our CEO, Nick Mehta, speaks with the Senior Manager of Scaled Customer Success at Adobe , Marissa Barcza. . Read on to see how she thinks about scaling enterprise products and customer success for small to midsize companies, including some that are just starting to sell products online for the first time.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Business of Software Conference

NOVEMBER 30, 2018

It was one of those days in the office when some things weren’t working and almost all of my time was spent jumping between ‘real work’ and dealing with tech support. I’ve changed some details – removed name of company and support guy and for the record, they ended up solving the problem in the end.

Blog 40

Blog User Testing Customer Feedback Customer Experience 40

The Product Coalition

FEBRUARY 20, 2019

Why you want your dev team involved in your product definition efforts In our particular case, our target customers are developers and engineering managers (and later on, product managers). So our engineering team also happens to represent our own customers. Indeed, engineers have a lot of product knowledge and insights to share.

Customer Experience 60

Customer Experience Development Feedback Software Reporting Tools 60

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 106

Technical Review CTO Coach Startups Feedback Software 106

Johanna Rothman

NOVEMBER 11, 2019

Here's how to dissect that bio: In Line 1, I use my first name because I want people to connect with me , as a human being. As for certifications, as I write this in 2019, the agile community has too many framework battles. She's led several teams through their experiments with TDD, ATDD, and domain driven design.

Technical Review 60

Technical Review Software Review Workshop Certifications 60

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. I liked being that interface between what the company was building and what the customer needs.” Some of you may have heard of the Peloton Cycle. Amy started as a hardware engineer.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? At Intercom, it’s that businesses should be able to talk to their users as humans. The way I think about Intercom’s thesis is that businesses should be able to talk to their users as humans. Short on time?

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. Where does your interest in SaaS and tech come from? I was passionate about tech and coding.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. 2019 was a banner year for Pulse.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Gainsight

JUNE 4, 2019

Now customer success has its own prestigious award! We wanted to save a spot on the biggest stage in customer success to honor teams that made an impact in four different categories over the last year. So we asked you, the customer success community, to nominate your peers to be recognized. The Innovation Award – Loopio.

Development Team Review 8

Development Team Review Technical Review Software Review Customer Experience 8

eG Innovations

NOVEMBER 30, 2021

Since early 2020, there has been a massive growth in the number of active Microsoft Teams users and organizations deploying Teams; now, there are more than 200 million monthly active users across the globe. Multimedia processing, however, can quickly send the end-user experience south. Key Considerations and Best Practices.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

Amplitude

SEPTEMBER 19, 2019

And Amplify has something for more than just PMs—our speakers come from a host of backgrounds including growth marketing, engineering, and customer experience. In her time at Slack, she took the company from 500K daily active users to 5M daily active users. Merci Grace. Eric Yuan, Founder/CEO at Zoom.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. Award-winning global user experience design company. Capitol Tech Solutions.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Modus Create

MARCH 8, 2020

As the world observes International Women’s Day on March 8th, it is a great reminder to celebrate the women that help drive Modus and support women in technology every day. While many articles focus on the lack of women in technology, that is not the approach I want to take. Technology consists of many different roles and jobs.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

Intercom, Inc.

JULY 9, 2020

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. I first got started in SEO, I think at around 16 years old. Kevin: Yeah, that’s true.

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Analytic Tools Research Software Data Visualization Technical Review 199

Usersnap

JANUARY 31, 2019

We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. If you work with a tool which is missing in this list, just send it to us hello@usersnap.com and we will review it.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Split

OCTOBER 17, 2019

When you do, you increase the chances of learning something truly useful and you reduce the odds of wasting your time and heading off in an unproductive direction due to false signals. Pinterest and Split are both active in the experimentation community, but Pinterest is not a Split customer. Actually, it’s the users, right?

Data Visualization 45

Data Visualization Customer Experience User Testing Reporting Tools 45

freshtrax

MAY 14, 2024

The Original Parks of the USA Bucket List Bottle by Wondery Outdoors ( Image Source ) Once a water bottle is chosen, you’re likely to see it plastered with stickers to show off the user’s personality. In 2019 the trend of “VSCO” girls led to a rise in popularity for the Hydro Flask.

User Testing 59

User Testing Technical Review Branding Transportation 59

The Product Coalition

MARCH 2, 2020

the State of Practice in 2019 ’ edition found that new converts to Scrum, for example, will recruit themselves mostly from the late majority and laggards. Copyright notice : InfoQ, 2019. Or a stakeholder points at the team’s previous velocity demanding to take on more user stories. (“We Its recent ‘ Culture & Methods?—?the

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

UX Studio

MARCH 17, 2019

Out of all these brand names and similar-looking portfolios, you need to pick a UX agency to work with. What technical details to pay attention to while choosing. You have already validated this business model, the market, and user needs through interviews and testing. Will users need a search function on the list page?

Research Software 60

Research Software User Testing UX Analytic Tools 60

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

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User Testing Product Marketing Engineering Feedback Software 103