Gainsight

MARCH 1, 2024

From leveraging emerging technologies to fostering deeper connections, these trailblazers illuminate the path ahead, guiding us towards a future where customer success is not just a strategy but a transformative force driving efficient growth and customer delight. What’s changed: How widespread CS has become.

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

UX Planet

DECEMBER 11, 2023

In the first listicle of its kind, Polina Cherkashyna , one of the three co-founders of VTG, published the 2019 guide of conversation design courses (which has since been deprecated). CDI Student Review(s): My friend Aliena Cai featured a review of CDI on her youtube channel last year. Find it at this referral link.

Technical Review 76

Technical Review Certifications Software Review Feedback Software 76

Modus Create

OCTOBER 13, 2020

According to research by QSM , the average software project takes almost a year to complete, and includes dozens of unneeded and unused, yet complex features. First, we held a series of workshops and meetings to review what we’d already discovered, and to explicitly agree on the next solution’s high level vision, scope and target customer.

User Testing 98

User Testing Research Software Analytic Tools Product Research 98

Lenny Rachitsky

FEBRUARY 13, 2024

Just in the past few years, she’s helped dozens of companies revamp their pricing strategy—with tremendous results. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies. Their analysis builds on a compelling 2019 WTP field study and an in-depth comparison from 2011.

Data Visualization 104

Data Visualization Product Research User Testing Research Software 104

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. Setting a product strategy. Communicate product strategy and product vision.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

UX Studio: Product Management

OCTOBER 2, 2023

As one of the best digital design agencies, Basic offers an ample number of services, from strategy and brand experience to content and technology solutions. These design services include journey mapping, web design, content strategy , full-stack development, including CMS implementation, and technical consultation for complex projects.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Userpilot

APRIL 8, 2022

This sparked the idea of Prowly, a PR software tool that gives professionals access to thousands of top-tier media contacts plus help with press releases, pitching, media monitoring, and much more. Here’s a review of how they did that. We were positioning ourselves as the most affordable and accessible solution on the market.”.

User Testing 95

User Testing Feedback Software Research Software Product Marketing 95

Gainsight

JANUARY 12, 2021

What role did your team play, and what changes did you have to make to your strategy and processes? And due to your customer’s aspirational natures, you are trying to help them reach their goals? Webinars : In 2019, we hosted one webinar for customers, and in 2020 we hosted twenty-six. Nick: Makes sense. Marissa: Exactly.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Gainsight

DECEMBER 10, 2018

Retention is inextricably linked to the amount of effort you put into delivering positive outcomes and experiences to your customers. How to Run a Cross-Functional Quarterly Business Review. Quarterly/Executive Business Reviews are incredibly strategic moments, which is why so many people struggle to pull them off seamlessly.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Gainsight

FEBRUARY 12, 2019

On LinkedIn’s latest jobs report— the most promising jobs of 2019 —Customer Success Manager clocked in at number six. As more businesses double down on CS as a growth strategy, they’re going to increasingly invest in dedicated technology to scale that growth. Why you should get certified as a Gainsight Admin.

Reporting Tools 56

Reporting Tools Technical Review Certifications Software Review 56

Amplitude

OCTOBER 30, 2020

My name is Arjun Devgan and I joined Amplitude in May 2019 as its first-ever VP of Global Customer Success. Fun fact: on my hiring committee was Amplitude’s first employee who built out the CS function from the ground up here, and now serves as our Head of CS Strategy and Operations. We just happen to make software.”

Customer Experience 52

Customer Experience Software Review Technical Review B2B 52

The Product Coalition

JANUARY 12, 2022

Ally opportunity: Common survival strategy in product-led growth is through partnership/ally with other best-of-breed products in the same segment or even other. This is made possible due to huge working capital and its integrated bundle of products e.g A recent example is Team vs Slack.

Research Software 157

Research Software Technical Review Strategy Product Research 157

Gainsight

JUNE 4, 2019

Here are the four awards we gave away at Pulse 2019 in San Francisco in May: The Innovation Award: This award honors an innovation in customer success that drove a measurable shift in retention, expansion, adoption, or advocacy. Congratulations to Loopio , the Pulse 2019 Impact Award winner for Innovation.

Development Team Review 8

Development Team Review Technical Review Software Review Customer Experience 8

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. Strategy first, technology second.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

UX Studio: Product Management

JANUARY 8, 2021

As a digital product agency, it strives to help clients with branding, positioning, web and app development, copywriting, and information architecture. . As a global product design and strategy agency, Appinventiv collaborates with many different clients, from small startups to large enterprises.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Gainsight

OCTOBER 3, 2018

This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. The reason why we point this out is that certain CSMs may respond positively (or negatively) to quotas. Every quarter, you could review with a team member how they’re performing against that criteria.

Customer Experience 40

Customer Experience User Testing Webinar Management 40

Business of Software Conference

MAY 21, 2020

Prior to joining Simprints, I’ve worked mostly at the intersection of education and code. Having worked at Google and Code Academy and having founded a startup on my own that has taught web development to over 20,000 entrepreneurs. High-level Strategy. I’m Alex and I joined Simpson’s last year as the V.P.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. We’ll cover why in the next section, after reviewing examples. Each participant had their own cursor and could type, edit, scroll, click, or code. Strategic alignment.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

ProductPlan

SEPTEMBER 8, 2021

How did Amazon’s product strategy fare during the pandemic? Short answer: Amazon’s product strategy example lead the way). Amazon’s product strategy example has rewritten the book on convenience, easy access, and speed, and in doing so, embedded itself in the daily lives and routines of consumers. Britannica.com ).

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

ProductPlan

JULY 10, 2020

Thinking back, it’s surprising that it was only about five years ago that I had an important epiphany that would alter the trajectory of our company’s product strategy and my career. It hit me by surprise but was so incredibly obvious at the same time: The user’s experience does not start and end within the software itself.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Business of Software Conference

FEBRUARY 26, 2019

Tania Katan (Author, Creative Trespassing) – Creative Trespassing: How To Sneak More Imagination Into Your Work And Get More Done from Business of Software Conference. Uh, so the, the reviews were mixed. Been Really, uh, look, we all know the report is due. They weren’t plank position. Transcript.

Reporting Tools 49

Reporting Tools Technical Review Software Review User Testing 49

Alchemer Mobile

MAY 19, 2021

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

AUGUST 25, 2021

Then, test and implement the hypothesis, and review and repeat the results. This provides valuable insights into the effectiveness of your product strategy and marketing strategy. Check the effects (good or bad) of any changes you made to your product, UX, or marketing strategy had on your customer retention rates.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. At their regular account-review meetings, salespeople reported on the dead squirrels they had uncovered and shared best practices on dead squirrel identification techniques. Introduce new use cases and concepts.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. At their regular account-review meetings, salespeople reported on the dead squirrels they had uncovered and shared best practices on dead squirrel identification techniques. Introduce new use cases and concepts.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. At their regular account-review meetings, salespeople reported on the dead squirrels they had uncovered and shared best practices on dead squirrel identification techniques. Introduce new use cases and concepts.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Product Talk

AUGUST 4, 2021

During our coaching session, we reviewed their work and iterated on it as needed. By the end of 2019, I realized that most of my teams were able to get started on their own. My strategy wasn’t working. Working with Reviewers: The First Full Manuscript Judgments. My schedule allowed me to track that efficacy by cohorts.

Product Research 261

Product Research Books User Testing Feedback Software 261

Business of Software Conference

JANUARY 30, 2020

At every Business of Software Conference we record all the speakers’ presentations so that you can learn from the array of talks on offer to our attendees. Listen now on Apple Podcasts, Spotify, Anchor.fm, and more – don’t forget to leave a review on Apple Podcasts recommending us to the world! Upcoming Events.

Software Review 40

Software Review Technical Review Fractional CTO Data Visualization 40

Intercom, Inc.

JULY 25, 2019

Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. .” Paul: “Ship good software.”

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Business of Software Conference

JUNE 29, 2020

You can quickly go from strategy to execution and you know exactly what should be done next. Teresa Torres (Product Discovery Coach, Product Talk) – Managing Outputs vs Outcomes from Business of Software Conference. If you are like most leaders, you got to where you are because you are good at making decisions. Transcript.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

The Product Coalition

DECEMBER 20, 2018

In short, a Product Roadmap is somewhere in between a marketing strategy, a business plan, a feature description, a list of essential tasks and priority targets ; all at the same time. Five Product Roadmap Examples for 2019 Let’s check out some diverse ways of roadmapping that can take your product to the next level in 2019.

Roadmap 60

Roadmap Data Visualization User Testing Technical Review 60

Modus Create

MARCH 8, 2020

This is a positive trend and something to celebrate. I have never written a line of code, outside of a Java class I was forced to take and HATED, yet I consider myself an integral part of most software projects at Modus. Started in October 2019. Technology consists of many different roles and jobs. Four months.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

Usersnap

JANUARY 31, 2019

If you work with a tool which is missing in this list, just send it to us hello@usersnap.com and we will review it. Some of them can be really intimidating, such as 175 strategies for Link Building. It informs you when your analytics tracking code is set up incorrectly through error messages printed in the developer’s console.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Userpilot

MARCH 29, 2024

In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy. To create a successful activation strategy , you must first define your product's value proposition. Let’s dive in!

Branding 93

Branding Analytic Tools Feedback Software User Testing 93

Userpilot

JUNE 15, 2021

To use cohort analysis to fight churn, you need to define clearly what you plan to achieve, explore the cohort analysis data, create a hypothesis based on that data insight, implement and test your hypothesis, and then review the results. new products, new products line, new offering), your UX, or your marketing strategy (e.g.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 52

The Product Coalition

JUNE 28, 2020

While the designer was busy sketching out the interface and other web pages, the dev was equally busy coding the dashboard and figuring out the integrations. I registered for the free Business Analysis class and it was one of my greatest highlights in 2019. After months of nightmares, documentation, reviews and lots of testing.

Data Visualization 130

Data Visualization Technical Review Software Review Product Management 130

Gainsight

JUNE 10, 2021

Their most significant influence on customers was in the last year developing a strategy centered on “ positive change in customer health. This new focus fulfilled their CS operations goals of reviewing inefficient processes and automating them. . ” .

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52