Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. Customer Success Helps Businesses Survive Through the Pandemic. . 2020 was a stress test for recurring revenue businesses. Customer Success Helps Businesses Rebound – Through Their Clients. Customer Success Is a Unicorn.

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

The Product Coalition

JUNE 14, 2020

Photo by Wynand van Poortvliet on Unsplash In this article, I’ll share some lessons learned by adapting an existing digital product for new customer segments. Alice Product Manager”- Without Product Vision, any direction will be taken. This research was based on areas that are either directly or indirectly related to my product.

Vision 82

Vision User Testing Onboarding KPIs Product Research 82

The Product Coalition

NOVEMBER 26, 2022

Why do products fail, and what can the teams do to build products that customers need? And these have helped his team to understand what to build and, more importantly, what not to build for the customers. And hence its extremely important to understand what customers need and build the products accordingly.

User Testing 100

User Testing Customer Experience Customer Feedback Feedback Software 100

Product Talk

SEPTEMBER 13, 2023

We spoke with User Research Director Niklas Fischerström and Chief Product Officer Francesca Cortesi to learn how they’ve worked together to roll out continuous discovery habits at Hemnet. Niklas Fischerström is the User Research Director at Hemnet. “My That’s the question we’ll explore in today’s Product in Practice.

Product Research 275

Product Research User Testing Research Software Feedback Software 275

Usersnap

JULY 9, 2020

Customer experience is a topic that almost anyone can relate to. If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track. You’ve got to start with the customer experience and work back the technology, not the other way round.

Customer Experience 145

Customer Experience Customer Feedback User Testing Onboarding KPIs 145

The Product Coalition

MAY 6, 2020

We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations. They provide mobile app development, web development, and custom software development.

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? Utilizing digital analytics enables them to make data-driven product decisions , and identify user friction and pain points. What’s digital analytics?

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

ProductPlan

JULY 15, 2021

A 2020 study conducted by Clutch surveyed over 500 businesses. Clutch’s survey proves that you need an effective product management strategy to measure product vision success. Clutch’s survey proves that you need an effective product management strategy to measure product vision success. The vision may remain stagnant, though.

Vision 53

Vision Product Research User Testing Weak Development Team 53

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned. So let’s talk about mini-research.

User Testing 100

User Testing Product Research Research Software Data Visualization 100

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community ! The responsibility of customer experience is never up to just one department.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Amplitude

OCTOBER 14, 2020

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences. Luckily, you don’t have to wait.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Customers are evolving, and so should your CX practices. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Sachin Rekhi

AUGUST 4, 2021

So in 2020, I took a survey of all the available product management courses out there. In this course we’ll introduce 4D roadmaps, a tool for developing highly strategic roadmaps that balance your long-term vision with customer feedback and short-term business priorities.

Technical Review 167

Technical Review Onboarding KPIs User Testing Feedback Software 167

BrainMates

NOVEMBER 5, 2020

Here’s my selection of the most inspiring Brainmates posts of 2020 – the year where we said unprecedented way too often. The 7P’s of Product, We also introduced the 7P’s of Product which was a key feature of our hugely successful LTP Digital 2020 Conference. Strong Product Leaders.

Customer Experience 52

Customer Experience Vision Customer Feedback Product Strategy 52

Product Management Unpacked

AUGUST 21, 2020

Product Managers at startups also have the ability to make a large impact, with the ability to contribute to the vision and goals of the company with your market research and involvement. You have a small team to work with and everyone is committed to a user-centric approach – user growth and what real users think about the product.

Enterprise 204

Enterprise Startups User Testing Product Research 204

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. This is a partial transcript of Nick and Gainsight’s vision of the future of customer success. So that’s kind of number one.

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

The Product Coalition

NOVEMBER 10, 2020

Facilitating the human touch through pixels 2020 has been a year of many lessons. One in particular is that companies have a responsibility to protect their users and that they must be held accountable for their decisions. As an example approach: Instead of asking: “How might we increase the amount of time users spend on our platform?”

Feedback Software 135

Feedback Software User Testing Customer Feedback Customer Experience 135

Gainsight

MARCH 1, 2021

Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf , and Ben Michael, their Director of Customer Success. We wanted Sam and Ben to share their insights on driving scale and how they think about renewals. In July 2020, Jamf debuted on the NASDAQ in a $100 million IPO. Nick : That’s interesting.

Customer Experience 52

Customer Experience User Testing Customer Feedback Data Visualization 52

Alchemer Mobile

NOVEMBER 23, 2020

But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. To me, it simply means that employees or customers can get what they need to get done online. Prioritization is mostly a rational exercise.

Product Research 235

Product Research Product Management Product Manager User Testing 235

The Product Coalition

DECEMBER 11, 2019

As we approach 2020, those of us in the tech/product world are looking to the future and SpaceX’s ambition for our new decade can teach us some valuable lessons. Get to know your customers , care about their problems, and make solving them your North Star…or your Mars in this case. Find Your Why?—?And If you enjoyed this article?—?we

Product Research 78

Product Research Product Management Product Manager Transportation 78

BrainMates

NOVEMBER 5, 2020

Here’s my selection of the most inspiring Brainmates posts of 2020 – the year where we said unprecedented way too often. The 7P’s of Product, We also introduced the 7P’s of Product which was a key feature of our hugely successful LTP Digital 2020 Conference. Strong Product Leaders.

Customer Experience 40

Customer Experience Vision Customer Feedback Product Strategy 40

Indicative

OCTOBER 8, 2020

gamers’ weekly leisure time going to playing games as of 2018 — companies are sitting on treasure troves of insight. Are you getting the most out of the insights that you’re collecting? By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. .

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Centercode

NOVEMBER 23, 2020

Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. And if you’re a maker of tech that relies on machine learning, these errors aren’t doing you or your customers any favors.

Research Software 98

Research Software User Testing Reporting Tools Feedback Software 98

The Product HQ

JUNE 10, 2024

To name a few, these activities include product development, positioning, and pricing according to customer satisfaction. So product managers require many skills, including technical, marketing, customer feedback, data management, project management, and market evaluation skills. What problems does the new product tend to solve?

B2B 52

B2B Product Research User Testing Data Visualization 52

Amplitude

MARCH 9, 2020

Our customers use our product intelligence platform to iterate quickly on big bets, and to stay ahead, they will need a platform that can instantly predict which features and campaigns are most likely to cause growth and make faster product bets without extensive A/B testing—they need predictive analytics with causal insights.

Data Visualization 111

Data Visualization Analytic Tools Artificial Inteligence User Friction 111

The Product Coalition

FEBRUARY 1, 2021

The Snitch, the Whip, the Bookkeeper, the Six Sigma Black Belt™ Like a job ad for a Scrum Master position, the equivalent for the Product Owner position also reveals excellent insight into an organization’s progress on becoming agile. Source : Scrum Guide 2020.

Technical Review 167

Technical Review Advertising Customer Experience Agile 167

Intercom, Inc.

MAY 26, 2021

We used the last few months of 2020 as a time to go back to our values and refresh them, tighten them up (who can remember 11 values?), We had this big, ambitious vision grounded in a deep understanding of a problem that really mattered to our customers. We obsess about our customers’ success. One I really love is Series.

Customer Feedback 138

Customer Feedback User Testing Customer Experience Product Research 138

The Product Coalition

DECEMBER 8, 2020

The Product Owner Theses A Product Owner is an innovator at heart and thus a value creator for customers and organizations if given a chance to work in an agile manner. that the product is providing to customers and the organization. 58 Product Owner Theses Do you want to get this article in your inbox? co-located or distributed?—?to

Product Research 88

Product Research User Testing Customer Experience Technical Review 88

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Sprout Social has an in-depth guide to demographic data from the most popular social networks of 2020. A high average revenue per user? ESTABLISH A FEEDBACK LOOP FOR YOUR APP. It’s marketing. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

APRIL 25, 2022

Now, to the 12 product management tools the best PMs use: Phase 1: Opportunity Identification and Validation In the identification and validation phase, you’ll be researching where customers are willing to pay to get their problems solved. The best product managers will use Google Sheets at least at some point in their planning stage.

Analytic Tools 156

Analytic Tools Data Visualization Feedback Software Research Software 156

Userpilot

APRIL 8, 2022

Hint: it starts with user feedback. Product market fit happens when you have identified your target customer (“market”) and you have built the right product for them. Prowly collected feedback and found that the feature that helped them grow was a media database. What is Product-Market fit?

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

The Product Coalition

NOVEMBER 30, 2020

Please note that I will continue using ‘role’ on occasions throughout this document, although the Scrum Guide 2020 now speaks of ‘accountabilities.’) A Product Owner is an innovator at heart and thus a value creator for customers and organizations if given a chance to work in an agile manner. derived from a vision and strategy?—?low

Product Research 89

Product Research User Testing Research Software Feedback Software 89

The Product Coalition

FEBRUARY 5, 2021

How To Get The Most Out Of Customer Interviews We are at risk of only listening to what we want to hear. The main lesson I learned from conducting almost 100 customer interviews for product discovery over the last six months is that there are many ways in which we can become biased during customer interviews.

User Testing 110

User Testing Blog Customer Experience Customer Feedback 110

ProductPlan

MARCH 23, 2023

Consequently, the next two most significant drivers of product strategy are requests from executive leadership or sales (26%) and customer feedback (26%). That means over half of the product managers are reacting to internal and external feedback instead of planning for the long term. Their product strategy is reactive.

Product Strategy 59

Product Strategy User Testing Feedback Software Strategy 59

The Product Coalition

MARCH 17, 2020

At the same time, this process has to remain flexible and driven by vision and creativity. For others, a successful launch means starting with a customer base of at least 100 users. Adhering to these principles will allow you to transform a vision into a clear course of action. But what does that even mean?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

The Product Coalition

APRIL 13, 2020

what are the undeniable reasons proving that the “ black swan of 2020 ” can be not only a big business disaster but also a big opportunity ? Businesses that are ready to timely optimize business models, marketing, product design and development for changes in the modern market will take advantage in 2020. And what’s most important?—?what

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Startups Finance Travel Product Research 128