Product Innovation Educators

DECEMBER 16, 2024

Drawing from his 20+ years of technology experience and extensive research, Nishant shared insights about how these activities vary across different organizational contexts – from startups to enterprises, B2B to B2C, and Agile to Waterfall environments.

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. This is where having the right tech stack comes into play. However, with the right tech stack, your team can handle even complex payment problems with ease.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Intercom, Inc.

MAY 25, 2022

We exclusively build on top of a very small set of core technologies. We also partner closely with AWS on new technologies and approaches designed to future proof our rapid growth. This work was completed in early 2020 and the architecture allows us to scale our largest tables indefinitely.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue?

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Intercom, Inc.

DECEMBER 2, 2021

When tackling a technical design for a system, make sure you always understand the data models first. Mike Stewart, the former Senior Principal Engineer at Intercom, sat down to talk with Jamie in October 2020 about that word and why he uses it so much at work. The core of algorithms and systems is data models. Here’s Jamie.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Intercom, Inc.

JANUARY 28, 2020

After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” . Since its inception in Sweden just over three years ago, GetAccept has grown exponentially, consistently doubling its sales each year with 2020 being no exception. . Going for growth.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Userpilot

MAY 19, 2021

These definitely play a role, but a study by SaaS Capital in 2020 found that one of the most influential factors is whether you are VC-backed or bootstrapped. Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Outbound Marketing.

Research Software 119

Research Software B2B User Testing Customer Experience 119