Alchemer Mobile

APRIL 14, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. Technology (media creation, connectivity, etc.). 2021 Engagement Benchmarks for Media Apps. Technology Apps. Games Apps.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. In response, consumers interacted more with brands through their apps. In 2021, there was correlation between interaction rates and retention rates. Mobile interaction and response rate benchmarks.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Summary of Media Apps in 2021. Technology (media creation, connectivity, etc.).

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Below is a summary of how Finance app fared over the course of 2021. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Summary of Finance Apps in 2021. Mobile teams prioritized proactively communicating with their consumers in 2021.

Finance 261

Finance User Testing Feedback Software Research Software 261

NextBigWhat

DECEMBER 25, 2020

Product roadmap tools enable companies to manage their products, evaluate their life cycles as well as communicate the product’s goals and progress to their team members and management. Here is the list of top 10 product roadmap tools, curated for you. URL – [link]. Starting Price -Free (up to 5 users).

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. In 2021, Travel began its road to recovery following interstate, national, and global travel restrictions brought on by the pandemic. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Summary of Travel Apps in 2021.

Travel 261

Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

DECEMBER 22, 2020

It has also changed how we interact with our favorite stores, restaurants, and service providers – even our healthcare providers. While these technologies have become the norm, they weren’t always this way. As our technology has changed over the last year, so have our behaviors. Personalization.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Brands in the Utilities industry faced various hurdles throughout 2021. Below is a short summary of how Utilities apps fared in 2021. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Shifted emotions.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Typically, when brands claim this, it’s more of a marketing technique and less of an actual pillar in their product strategy. Incorporate customer feedback directly into your product roadmap.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. This takes some basic research but tools like Statista can help you quickly gather high-level data.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results. Live chats – Drift.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Alchemer Mobile

MAY 4, 2021

One of the most common surveys brands deploy is the NPS survey. We know NPS can be a powerful tool if used correctly, and recognize the value in having one metric to provide a holistic pulse on your customer experience. Roadmap prioritization and feature adoption (or lack thereof). How easy was it to report issues you encounter?

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

Alchemer Mobile

JULY 22, 2021

Understanding how, when, and why (or why not) customers become power users or high-value customers can drive ROI, inform future product roadmap decisions, and lower customer acquisition costs (CAC). The company has a feedback tool in place to gather feedback to identify and solve issues quickly. So, what is product adoption?

Onboarding KPIs 246

Onboarding KPIs User Testing Feedback Software Customer Feedback 246

Alchemer Mobile

MAY 25, 2021

Wherever love leads you—from engagement to wedding and decorating your first home—we’re there, combining compassionate customer service with modern tools and technology.”. There are a few things they did right here that we see many brands struggle with. percent on Androids in April 2021. They used the word “love.”

Customer Experience 147

Customer Experience Reporting Tools Data Visualization Technical Review 147

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Retention rates are an indicator of whether or not your product or service is high-quality and valuable. ?

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Alchemer Mobile

DECEMBER 8, 2022

We analyzed data from the following industries for the 2021 calendar year to see what trends we could find in relation to customer sentiment and how it changes depending on the season. If more people actively tell you they do not love your brand or your app during a specific period, that’s not a failure. Media/Entertainment.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Retarget using demographic factors such as age, gender, location, etc.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

JANUARY 17, 2022

Now, you don’t need to build this all from scratch, as there are several ways to save your roadmap to launch your API fast ( see article on Product Manager’s Guide on Fast API Launch ). Drupal templates from Zero Gravity ), or a no/low code Dx-as-a-service tool (e.g. Are you passionate about “API-first” platforms?

UX 133

UX Data Visualization Development Reporting Tools 133

Alchemer Mobile

JANUARY 12, 2021

Brands save money by increasing retention and activating their current customers for repeat purchases. This keeps the current customer happy and engaged while the brands gain a new customer at a much lower cost. Shameless plug, our 2021 Mobile App Benchmark Report launches in March, so stay tuned for that!).

Feedback Software 147

Feedback Software Data Visualization User Testing Reporting Tools 147

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Intercom, Inc.

AUGUST 24, 2021

But at these pivotal moments, it’s just as important to prioritize your customer support strategy as it is to plan your product roadmap or your next big marketing campaign. Are the tools you’re using capable of scaling with you? It’s clear that when it comes to customer support, you need the right tool for the job.

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User Testing User Friction Customer Experience Data Visualization 129

UX Planet

DECEMBER 15, 2023

It encompasses the quality and consistency of research and design processes, resources, tools, and operations, as well as the organization’s propensity to support and strengthen UX now and in the future, through its leadership, workforce, and culture. Have you prioritized the design problems to be solved in your product roadmap?

UX 84

UX User Testing Development Team Review Customer Experience 84

ProductPlan

MARCH 17, 2021

But creating a truly customer-centric business model means balancing a lot of different factors, not just customer service. One report found that 80 percent of customers said the experience a company provides is just as important as its products or services. 3 What are the company’s goals for this product or service?

User Testing 63

User Testing Reporting Tools Data Visualization Customer Feedback 63

ProductPlan

MARCH 17, 2021

But creating a truly customer-centric business model means balancing a lot of different factors, not just customer service. One report found that 80 percent of customers said the experience a company provides is just as important as its products or services. 3 What are the company’s goals for this product or service?

User Testing 52

User Testing Reporting Tools Data Visualization Customer Feedback 52

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. The SaaS sales process encompasses the various stages of selling web-based software solutions either to new customers or existing users.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Shape your CS practices by expressing your defined core values and living your authentic truth (your “brand”). Grow Your Personal Brand in 30 Minutes a Day or Less led by Brandon Cestrone, Founder at CS Insider.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Brands shifted focus to improving long-term retention. 63% of consumers who were proactively engaged in Q1 were still seen later in the year (Q3-Q4).

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Usersnap

JANUARY 26, 2022

September 2021 was a spectacular month: Tango was voted #1 Product of the Week on Product Hunt (and later on got recognized as Product of the Year) and acquired more than 10,000 early adopters! Usersnap and Tango are both platforms that advocate visual communication. Building a roadmap that reflects the voice of customers.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Alchemer Mobile

NOVEMBER 21, 2022

Data from 2022 Mobile Customer Engagement Benchmark Report. Feedback Should Drive Your Product Roadmap. Thinking about feedback and new feature development in the context of identifying your fans first, and then learning from them, is an accelerant to roadmap development. Knowing When to Ask for Feedback is Tough. Love Dialog.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Healthcare apps are divided into three subcategories: Medical (public health, condition management, reproductive services, etc.) and Health Insurance.

Healthcare 262

Healthcare User Testing Feedback Software Product Research 262

Alchemer Mobile

JULY 29, 2021

When brands proactively solicit feedback from customers, they’re able to better identify pain points and eliminate friction faster. Product feedback helps brands: Better understand the customer journey. In-app surveys are an incredibly powerful tool for conducting mobile research and improving mobile product roadmaps.

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

Userpilot

DECEMBER 23, 2020

What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? As your newsfeed was becoming more and more cluttered with grim reports of the coronavirus spread, you may have inadvertently missed some exciting news from the world of product. Who’s who in Product these days? Too Long Didn’t Read?

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

The Product Coalition

MARCH 29, 2021

It began around 1931, starting with a memo from Neil McElroy at Procter & Gamble (P&G) about the need to hire people to own and understand P&G’s individual brands (products). Websites, apps, APIs and technology platforms often are the product for many organisations. Product management isn’t a new discipline.

Reporting Tools 154

Reporting Tools User Testing Product Management Product Manager 154

Product Talk

JANUARY 3, 2024

We believe that innovation stems from truly understanding the problems that we are trying to solve instead of just implementing a solution,” says Mike. We believe that innovation stems from truly understanding the problems that we are trying to solve instead of just implementing a solution.

Product Research 213

Product Research Customer Experience Research Software Reporting Tools 213

Modus Create

APRIL 13, 2022

As an Atlassian Platinum Solution Partner and an official sponsor, our team at Modus Create attended the entire three-day event. There were multiple sessions and discussions on modern practices, ways customers use and benefit from Atlassian tools. . Atlassian intends to make Atlas the go-to tool for internal company updates. .

Embedded Analytics 98

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 98

Innovatemap

DECEMBER 10, 2020

With the end of 2020 on the not-so-distant horizon, it’s time to evaluate how to enhance the experience of 2021 consumers. Before we dive into the customer experience trends, let’s define what customer experience is, as it can often be confused for “customer service.” More humanized digital customer service experiences.

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Customer Experience User Testing Data Visualization Customer Feedback 52