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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

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Revisiting Our Digital Transformation Predictions for 2021

Modus Create

Welcome to quarter three, 2021. Towards the end of 2020, we made five predictions on digital transformation trends for 2021. In February, Forbes mentioned that CMOs must fully dedicate their leadership, strategy, and operations to the total customer experience to succeed in the future.

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The Critical Role of Product Strategy When Money Is Scarce (Part 1?—?Seed)

The Product Coalition

The Critical Role of Product Strategy When Money Is Scarce (Part 1 — Seed) A good product strategy is something every company needs. Here is how a product strategy can help you create business results, even when the market is not in your favor. heard my explanation and immediately said — ‘oh, you are doing product strategy’.

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Product Conferences In 2021 You Can’t-Miss

Userpilot

Wondering what the best product conferences of 2021 are? When: February 17-19, 2021 Where: Virtual Who: Professionals from ActiveCampaign, Goldman Sachs, Sound United, Product School, Oneschool, Fever Labs, Codete, Microsoft, and many more! UXDX APAC 2021. Source: uxdx.com/apac/2021. Table of contents.

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13 Best Product Management Books to Read in 2021 – Product Manager Must-Reads

Userpilot

What are the best product management books to add to your 2021 reading list? The Lean Product Playbook by Dan Olsen is a practical guide on implementing the Lean Product methodology based on years of Olsen’s consulting work. New in – Best New Product Management Books in 2021. 6-step strategy for retaining more customers.

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Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

We recently sat down with Linda to chat about how customer success matures as you move upmarket and which strategies can help you to better serve your customers going forward. You’re a big part of their tech stack, you’re a big part of their investment strategy, you’re a big part of their spend. What do I love?'”

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Digital transformation is more than AI: you still need a customer-focused strategy

Modus Create

Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business? However, that doesn’t mean every executive is jumping into AI without doing a little more strategy work.