The Product Coalition

JUNE 30, 2021

Vimeo OTT Review & Alternatives Have you been generating video content for a long time? The top among the list is the Vimeo OTT pricing that is mainly tailored for premium customers. Security at a Cost As an OTT service provider, ensuring the security of your content and customer database is of the highest priority.

Technical Review 89

Technical Review Systems Review Analytic Tools Embedded Analytics 89

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Customer retention definition. Read: 2021 App Retention Benchmarks. The importance of customer retention.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

The Product Coalition

DECEMBER 29, 2021

It’s my favorite time of the year?—?and and I’m happy to share my 2021 read-list with my conclusions. Strategy is visible as coordinated action imposed on a system. It is an exercise in centralized power used to overcome the natural workings of a system. What leads me to spend my precious time writing this article?

Books 123

Books Systems Review Software Review Weak Development Team 123

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Intercom, Inc.

JUNE 13, 2022

Built for you is back – this time we’re revealing the powerful product updates we released in May! For example, you can segment your NPS® scores by region, product feedback by user persona, churn reasons by subscription type, and more – enabling you to better understand your customers and quickly take action based on their feedback.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

The Product Coalition

MAY 19, 2022

It is necessary to plan shipment hours, unload incoming trucks in time, and reasonably place containers on the site so that they do not interfere with the work. A warehouse management system will help to organize the workflow effectively. What is a warehouse management system? Managing a warehouse is not easy.

Analytic Tools 122

Analytic Tools Systems Review Data Visualization Software Review 122

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

The Product Coalition

MARCH 11, 2024

Boasting over 500 million users , it offers a freemium model: free basic language courses with an option to upgrade to Duolingo Plus for an ad-free experience, offline lessons, and streak repair. But there is a secret weapon in Duolingo’s arsenal — gentle nudges that persistently push users toward the premium experience.

Research Software 106

Research Software Reporting Tools Artificial Inteligence Customer Experience 106

Intercom, Inc.

DECEMBER 21, 2021

We’re not exactly sure how, but yes, it’s that time of the year again. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Farhan Virji , Vice President of Customer Happiness at Later.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Modus Create

AUGUST 31, 2021

You can set due dates, create checklist items, and communicate with your team through comments. 200+ Trello integrations (or power-ups, as Trello calls them) allow you to add sophisticated features such as timeline, time tracking, and custom fields to Trello boards and connect with other popular SaaS products.

Feedback Software 93

Feedback Software Reporting Tools Customer Experience Software Review 93

The Product Coalition

NOVEMBER 23, 2023

Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality. million patients affected by healthcare-related data breaches in 2021. Quality of data Maintaining data quality and reliability is an ongoing problem.

Research Software 109

Research Software Analytic Tools Reporting Tools Data Visualization 109

ProductPlan

OCTOBER 6, 2021

In our 2021 State of Product Management report , 97% of senior leaders said being strategic is the most important thing for their organization’s success. But at the same time, 96% of those same leaders say they don’t have the time for strategic thinking and planning. Time Management. Prioritizing Quick Wins.

Customer Experience 85

Customer Experience Reporting Tools Systems Review Weak Development Team 85

Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. Paths show you all the actions taken by users before or after a specific event. Funnels show you how many users completed each stage of a specific funnel that you pre-determined. The value of dummy data.

Data Visualization 94

Data Visualization Analytic Tools Software Review Feedback Software 94

Modus Create

JUNE 30, 2021

Welcome to quarter three, 2021. Towards the end of 2020, we made five predictions on digital transformation trends for 2021. Since we are right in the middle of the year, it’s the perfect time to revisit them. CMOs would use their budget and expertise to take the lead in understanding their target customers. .

Data Visualization 94

Data Visualization Research Software Reporting Tools Artificial Inteligence 94

The Product Coalition

OCTOBER 6, 2023

But what if the technology that hinders our communication at times could actually enhance it? Emotion AI, like any other AI technique, requires data to enhance performance and comprehend user emotions. Finally, the model is implemented in real-world applications to enhance the user experience, boost sales, and suggest relevant content.

Research Software 133

Research Software Reporting Tools Data Visualization Automotive 133

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. New in – Best New Product Management Books in 2021. Plot summary.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process. What is Customer Feedback Analysis? People use complex language.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Intercom, Inc.

FEBRUARY 22, 2022

At Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Intercom is no exception.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. There are 3 main areas in which SaaS companies use walkthroughs: New user onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

JANUARY 21, 2021

Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. This is a topic we’ve covered many times before on this blog.

Analytic Tools 77

Analytic Tools Feedback Software Reporting Tools Data Visualization 77

The Product Coalition

NOVEMBER 11, 2021

Hopefully you’ve already discovered the features that are going to give you a higher return on investment, so now is the time to break them down and understand them in more detail?—?to to look at the current system architecture, consider the high-level solution and outline how you’re going to implement it.

Definition 179

Definition Technical Review Customer Experience User Friction 179

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Our flat company model at the time, enabled the first joiners to form the company together. Happy birthday, UX studio!

Research Software 89

Research Software UX Feedback Software User Testing 89

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Antwak Blog

FEBRUARY 15, 2021

There are several great podcasters lauding from the security field, delivering decades of experience, fresh experiences, and useful knowledge to listeners around the globe. Here goes the list of top 10 podcasts in cybersecurity in 2021. Typical topics: News on cybersecurity, review of the sector, interviews of experts.

Technical Review 52

Technical Review Research Software Systems Review Software Review 52

Antwak Blog

FEBRUARY 15, 2021

There are several great podcasters lauding from the security field, delivering decades of experience, fresh experiences, and useful knowledge to listeners around the globe. Here goes the list of top 10 podcasts in cybersecurity in 2021. Typical topics: News on cybersecurity, review of the sector, interviews of experts.

Technical Review 52

Technical Review Research Software Systems Review Software Review 52

NextBigWhat

DECEMBER 25, 2020

It is equipped with Gantt charts, calendars, workload view for resource management, custom dashboards, and real-time updates. Starting Price -Free (up to 5 users). Its features such as customizable branding, webhooks, API, idea management, public road-mapping offer users plenty of options to choose from.

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

Intercom, Inc.

SEPTEMBER 23, 2021

Customer loyalty is the ultimate goal for anyone working in customer experience. And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

UX Planet

FEBRUARY 2, 2024

Donation platforms are used to raise funds by individuals to support many charitable projects on the internet (Golrang & Safari, 2021). The presence of charitable organizations that house donation platforms can also help those in need apart from government efforts (Zhang et al., Gamification Model Canvas 2.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

UX Planet

FEBRUARY 13, 2024

It’s now been over 10 years since I started a role where the first words uttered by a Product Owner towards me (upon meeting me for the first time) were: “Very nice to meet you, I just want you to do whatever I tell you to (when it comes to the product)”. That’s one of the reasons Design Systems are built.

User Testing 98

User Testing Research Software Technical Review Systems Review 98

Userpilot

MAY 10, 2023

to analyze customer data and predict customer actions. They include: Userpilot’s new AI writing assistant helps its users generate, edit, or improve content for their onboarding and in-app messages. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience.

Data Visualization 64

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 64

The Product Coalition

JUNE 20, 2022

In 2021, 69% of physicians reported burnout. Professional burnout is a state of moral and physical exhaustion that doctors experience due to stress, great responsibility, or working overtime. At the same time, a doctor must remain attentive because they can not afford to make mistakes. In 2018, their number was 40%.

Healthcare 124

Healthcare Research Software Reporting Tools Data Visualization 124

ProductPlan

MARCH 17, 2021

At its most basic level, a customer-led product strategy means that your customers are the top priority at all times. But creating a truly customer-centric business model means balancing a lot of different factors, not just customer service. Putting Customers First. Sounds pretty obvious, right?

User Testing 63

User Testing Reporting Tools Data Visualization Customer Feedback 63

Tyner Blain

OCTOBER 23, 2023

As a leader, she could express intent and rationale, and her teams could trace their efforts back to her purpose. Teresa Torres shared an article in 2016 about the opportunity solution tree , a technique she uses to weave the red thread from desired outcomes to solution ideas and the experiments you run to evaluate them.

Systems Review 59

Systems Review Weak Development Team Product Research Research Software 59

Atlassian

FEBRUARY 9, 2022

In short, we used our own products to vastly improve the end-user customer experience while consolidating and automating the data flow so our support team can make better decisions, faster. It was built to serve a much smaller company, at a time when we had fewer services and a fraction of the employees.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

The Product Coalition

JUNE 21, 2021

But the experiences for many others who rely on tangible interactions with real people?—?they The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time. which are places of public accommodation.” [2]:

Research Software 156

Research Software Data Visualization Software Review Technical Review 156