Product Talk

JANUARY 3, 2024

Through the course, Mike developed his listening skills, created better relationships with members of the sales team, and began to use the insights he gathered to improve the product offering, make a positive impact on company revenue, and earn several promotions along the way.

Product Research 210

Product Research Customer Experience Research Software Reporting Tools 210

Userpilot

JULY 15, 2021

Good user onboarding for SaaS is part science, part art. Onboarding is the ongoing process of educating users about a product. Onboarding processes can be proactive , where the company is driving users towards a known behavior. What is SaaS user onboarding? Guiding your users to the ‘Aha! Let’s get right into it.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

NextBigWhat

DECEMBER 28, 2020

2021 is going to be a crucial year for makers. New customer base. By NoCode, I don’t mean ’embedding Substack newsletter code on your Webflow’ website, but instead the ability to connect disparate systems at enterprise level – be it for a small shop owner to a large corporate house. New food chains.

Research Software 137

Research Software Feedback Software User Testing Product Management 137

Usersnap

JULY 20, 2021

Probably the most sensible way to leverage screenshot functionality is in building a customer community. Social media best practice is moving toward proactively managed enterprise communities that benefit from many of the features of traditional, consumer social media (and also enjoy many enhancements). It is very simple to do.

User Testing 52

User Testing Customer Feedback Customer Experience Feedback Software 52

Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? When: February 17-19, 2021 Where: Virtual Who: Professionals from ActiveCampaign, Goldman Sachs, Sound United, Product School, Oneschool, Fever Labs, Codete, Microsoft, and many more! UXDX APAC 2021. Source: uxdx.com/apac/2021. Table of contents.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Userpilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. Best for large enterprises.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task? NPS scores are a standardized metric for measuring user satisfaction. What is NPS feedback software? Conclusion.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

JANUARY 21, 2021

Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. Appcues goes into 2021 with much-improved functionality that lets you build genuinely interactive walkthroughs at last. They’ll be out of date!

Analytic Tools 78

Analytic Tools Feedback Software Reporting Tools Data Visualization 78

Modus Create

NOVEMBER 17, 2020

Enterprises and employees have had to adjust to new realities, both professionally and personally. In 2021, we will likely see a continuation of many of the trends that began this past year, along with some new (and positive and exciting) opportunities that will continue to reshape the business landscape. It was, as they say, a lot.

Research Software 98

Research Software Data Visualization Customer Experience User Testing 98

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

User Testing 81

User Testing Customer Experience Customer Feedback Feedback Software 81

Indicative

MARCH 4, 2021

In a continuous effort towards data transparency, Data Warehouse customers can now view their Data Source Details. Now, we welcome Snowplow via Snowflake customers to send their data to Indicative for fast, user-friendly customer analytics. Snowflake customers can now integrate with Indicative, easier than ever before.

Data Visualization 59

Data Visualization Customer Experience User Testing Customer Feedback 59

Userpilot

MAY 19, 2021

In this post, we’ll go over how to create a B2B marketing plan and how to execute it, which B2B Saas marketing tactics are working best in 2021, and some real-life success stories for each of the tactics. The Best B2B SaaS Marketing Tactics to Try in 2021. Here are the most common inbound channels in 2021: Google Organic.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. New in – Best New Product Management Books in 2021. You can read her writing on ProductTalk.org.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

JULY 12, 2021

The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. SaaS analytics collects, inspects, and analyzes data generated from user interactions with your product. Mixpanel is a powerful product analytics tool offering great functionality to track and collect user data in real-time.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Gainsight

MAY 13, 2021

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

UX Studio: Product Management

JULY 12, 2021

Top eCommerce Web Design Companies To Work With In 2021: UX studio. An award-winning global agency with broad expertise, including user-centric eCommerce web design. One of our most treasured collaborations in the past was designing a custom eCommerce website for a high-end fashion store. Absolute Web. Emizentech. Absolute Web.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. Without further ado, let’s look at the list of top product designing companies to work with in 2021, based on our judgment. . What a product design process is and what it is used for.

Product Research 115

Product Research Research Software Software Review Technical Review 115

Modus Create

FEBRUARY 5, 2024

Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business? Let’s dive deeper into five digital transformation trends shaping 2024 for enterprise leaders.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Userpilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. You get it right, and your customer base and revenue constantly grow. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. That’s what we explore in this complete guide to user onboarding.

Onboarding KPIs 101

Onboarding KPIs User Testing Customer Experience Customer Feedback 101

Gainsight

JANUARY 18, 2021

This list will help you learn everything you need to know to deliver the ultimate Product Experience for your customers — from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . 4 Strategic Steps To Delivering A New Product Experience At Enterprise Scale.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Gainsight

NOVEMBER 1, 2021

Last week, I had the pleasure of presenting at the Technology & Services Industry Association (TSIA) semi-annual conference, TSW 2021, which Gainsight proudly sponsors. Held in Las Vegas, I traveled to the event with Lane Holt, Director of Customer Success, and Denise Stokowski, Group VP of Platform Products and PX.

Customer Experience 59

Customer Experience Data Visualization Customer Feedback Enterprise 59

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results. What Is User Onboarding?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Gainsight

FEBRUARY 4, 2021

As a reminder, NDR looks at your existing customers at the beginning of a period (e.g., beginning of the year) and calculates a ratio of the dollars that pool of customers (with no new ones) is spending at the end of the period divided by the dollars from that pool at the beginning of the period. And they had a big impact.

Analytic Tools 72

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 72

Userpilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. You can also collect feedback on user sentiment and act on it. What is customer retention?

Onboarding KPIs 84

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 84

Usersnap

FEBRUARY 15, 2021

“Phew” is what your users say when they realize it’s that easy to take a screenshot of a bug. But can you win customers’ hearts with “phew”? The new Usersnap widget and project templates are here to boost your “wow” levels by making user feedback more versatile and adding research value to help you make wiser product decisions.

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

Userpilot

JUNE 4, 2021

We’ve tried 5 of the biggest WalkMe alternatives over the last couple of weeks, and we wanted to share our in-depth feedback. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list. Are you looking for WalkMe alternatives?

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Gainsight

JUNE 10, 2021

It’s a symbol that people are focused on learning more about customer success. Some of our speakers conducted presentations from great distances, others, especially our keynote speakers, were present at August Hall in San Francisco on June 9th and 10th, 2021. To us, all of our customers are GameChangers.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Userpilot

MAY 5, 2021

The same can be said about the paths that users take to convert into paying customers. Today, we’ve created a list of the 5 best SaaS and enterprise onboarding workflow software tools for 2021. These workflows are designed to lead users to the “Aha! In other words, converting and retaining users.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

APRIL 30, 2021

Look for an agency with expertise in your chosen channel, a solid productized services model, excellent customer service and reasonable prices. In 2021, linkbuilding has become much more competitive as website owners now know that their web properties are valuable, and often demand something in return for linking to you. Broken links.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Intercom, Inc.

AUGUST 24, 2021

But at these pivotal moments, it’s just as important to prioritize your customer support strategy as it is to plan your product roadmap or your next big marketing campaign. With that in mind, here are three questions to ask when you want your customer support to grow with you – and some best practices to ensure it does.

User Testing 129

User Testing User Friction Customer Experience Data Visualization 129

UX Studio: Product Management

JANUARY 8, 2021

As an expert app designing company, we have prepared an in-depth overview of the top app design agencies to work with in 2021. How much it will cost to design a mobile app in 2021. Ramotion is a small design agency located in San Francisco, USA, that works with growing startups and enterprises. .

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Gainsight

OCTOBER 12, 2021

Our second track, Delivering a Seamless Customer Journey, Both In and Out of Your Product , will allow you to level up your product experience for your users. Maybe you need to revamp your onboarding process to find efficiencies for users to see value faster. Her powerful insight?

Analytic Tools 52

Analytic Tools Research Software Data Visualization User Testing 52

Gainsight

FEBRUARY 18, 2022

According to a recent release by the US Bureau of Labor Statistics , the number of people who quit their jobs in December 2021 alone was 4.3 In the whole of 2021, the trending voluntary separations came from the tech industry and healthcare, especially with many mid-career workers choosing to seek other work environments. But why now?

Technical Review 97

Technical Review Customer Experience Customer Feedback Software Review 97

UX Studio: Product Management

JULY 14, 2021

We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. Top design and innovation consulting firms 2021. Many local and international design thinking companies offer similar services. UX studio .

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. Leading onboarding platform feature #4: Customer Analytics. If your onboarding platform doesn’t segment your users, their experience will be generic and boring.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52