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What is proactive support?

Intercom, Inc.

But now that customer experience has become a critical differentiator for modern consumers, this reactive approach to customer support is no longer good enough. Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team.

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How Japanese Short Video Service is Catching People’s Hearts

freshtrax

Data shows that as of September 2021, users in the UK and US have been spending more time on TikTok than on YouTube. Mow is a social matching application based on video content and was released in August 2021 by V Chuu, a VTuber management agency. We see the momentum of these trends continuing to grow.

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The Journey to Hybrid: 20+ Things We Learned Transforming Pulse Everywhere

Gainsight

And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals. And in February 2021, we hosted our first fully digital Gainsight Sales Kickoff. And what would this all mean for Pulse 2021? Big Decisions and Big Unknowns in 2021.

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What Do Industry Analysts Think About Software Analytics?

Revulytics

Gartner predicts that by 2021, 75% of software providers will rely on insights from embedded software usage analytics to inform product management decisions and measure customer health (Predicts 2018: Technology Go-to-Market). Growth respondents were significantly more likely to invest in systems and tools than nongrowth respondents (73.9%

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Gross Retention vs Net Retention: What’s the Difference and How To Improve Both?

Userpilot

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. Your customer success team can use in-app notifications, contextual in-app messages, and NPS surveys to boost NRR. Now let’s check the SaaS industry benchmarks as of 2021. Let’s dive in.

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Top 9 Digital Design Agencies in 2023

UX Studio: Product Management

These leave an exceptional first impression and differentiate our clients from competitors. Founded as Basic by David VanÄ›k and later merged with Dept in 2021, Basic/Dept has evolved into a leading digital product design and branding agency. We’re employing agile methodologies that prioritize efficiency and effectiveness.

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Messaging Strategies in SaaS: How To Tell the Product Story Through Consistent Messaging Across Different Channels?

Userpilot

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.