Alchemer Mobile
APRIL 21, 2022
In 2021, there was correlation between interaction rates and retention rates. There was a 9% increase in the number of surveys sent in 2021 from 2020. While 2021’s response rates were slightly lower than in 2020 (16%), they’re an off-the-charts comparison to the industry standard of 1%. In other words, half of all end-consumers.
Alchemer Mobile
MARCH 29, 2022
After a major MAU uptick in 2020 due to pandemic-driven lockdowns, many consumers continued their activity in mobile apps in order to manage care in 2021. Summary of Healthcare Apps in 2021. To start, Healthcare mobile teams asked more consumers for their feedback in 2021 than in previous years.
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Alchemer Mobile
MARCH 14, 2022
If 2020 was the shift to mobile, 2021 was the year we saw it reflected in the numbers. Close customer feedback loops. Capturing, analyzing, and acting on feedback are the first steps. Complete the loop by telling your customer their voice was heard—and show them that it drove a specific improvement.
Product Talk
AUGUST 4, 2021
This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out. I continued to rely on my feedback loops throughout this process.
Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo
Throughout this series, we have been discussing ways to innovate your feedback loops, and strategies for incorporating your customers into the heart of your product development systems. December 2, 2021 at 9:30 am PST, 12:30 pm EST, 4:30 pm GMT Why empowering customer success teams saves you time and builds strong relationships.
Alchemer Mobile
NOVEMBER 21, 2022
Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. BUILD A TWO-WAY FEEDBACK LOOP.
Alchemer Mobile
DECEMBER 8, 2022
We analyzed data from the following industries for the 2021 calendar year to see what trends we could find in relation to customer sentiment and how it changes depending on the season. Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop.
Speaker: Nickey Skarstad, Director of Product at Duolingo
In this webinar, Nickey Skarstad, Director of Product at Duolingo will discuss: Why it’s important to actively gather customer feedback in every stage of product development. How to build customer feedback loops into your planning, people, purpose, and development process. The best ways to decipher different types of feedback.
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