Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

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Analytic Tools Reporting Tools Data Visualization Technical Review 98

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Intercom, Inc.

FEBRUARY 6, 2020

“The shift from serving just consumers to serving consumers and companies is a massive one” For Udemy, investing in a B2B arm seemed too obvious, and too good, an opportunity to ignore. Analysts estimate that by 2022, global corporate eLearning will grow to be a $30 billion market.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Product Talk

DECEMBER 7, 2022

In my continuous discovery framework, I argue teams need to discover opportunities and solutions. When discovering solutions, the goal is to match each solution to a specific need, pain point, or desire. If you work on a B2B product, you have both customers and users. Tweet This. Who should conduct customer interviews?

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User Testing Reporting Tools Customer Experience Research Software 196

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Product Talk

NOVEMBER 16, 2022

Teresa shared this goal at the beginning of 2022 when describing her plans to scale the impact of Product Talk. My first year out of college, I was working at South Coast Repertory Theatre, which had a really complex audio automation system by Meyer Sound. It was a great fit. This was around 2005.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Gainsight

JULY 1, 2022

The solution? We have seen companies achieve durable growth and success by deploying a PLG model across different market segments in B2B and B2C. We wanted to discover what solutions they use and how they measure success. . Chief Technology Officer of PX, Gainsight. Mickey Alon. Key Findings.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. What is B2B customer experience?

Customer Experience 88

Customer Experience B2B User Testing Customer Feedback 88

Userpilot

OCTOBER 20, 2023

According to a McKinsey study, 65% of B2B companies promote self-service as the main acquisition channel. And, 27% of customers are happy to make purchases of over $500k through digital self-service and remote human interactions. 77% of customers view organizations more positively if they offer self-service options.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Gainsight

MAY 17, 2023

Customer Success has come a long way in the last 10 years: Customer Success has grown into a mission-critical discipline, with 97% of the companies we surveyed this year reporting that they have a Customer Success organization. W e have the tools we need to prepare our industry for the future.

Generative AI 52

Generative AI Reporting Tools Customer Experience ChatGPT 52

Gainsight

JUNE 21, 2022

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. That is one of the key reasons the Index showed that 95% of B2B companies of all sizes prioritize customer success. This subject revealed itself as part of our study participants’ focus in our 2022 Index. .

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Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Gainsight

APRIL 10, 2023

According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones. B2B customers are expecting round-the-clock help (similar to B2C customers). There’s no doubt that customer success (CS) has become existential to SaaS.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

JANUARY 27, 2023

So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Demo content allows users to experiment with complex products like analytics tools. Source: State of SaaS Onboarding 2022 Report. Do you prefer free plans or just free trials? Or are your trials paid?

Feedback Software 87

Feedback Software Analytic Tools B2B Data Visualization 87

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

JANUARY 26, 2024

By promoting the product as a solution to user problems, product-led content drives new user acquisition , helps existing users fully realize the product value , and establishes the company as trustworthy and reputable. SEO tools can help you brainstorm actual content topics. I can think of at least 3 main reasons.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. This is our first episode of 2022. Paul, how are you?

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

APRIL 18, 2024

Funnel and Path exploration are two main Google Analytics reports for tracking conversion path performance. In SaaS, getting users to value quickly matters a lot, so invest in onboarding and self-service support. Userpilot is a product onboarding platform that can help you with that. Book the demo to find out more!

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Marketing 81

Userpilot

MARCH 30, 2022

Investigate support and development efforts on the existing platform. Compare complaints, bug reports, feedback influx vs other products in your portfolio (or use general benchmarking in your industry.). I once worked at a company where they were rebuilding the product they were sunsetting using new technology. Support metrics.

User Testing 87

User Testing B2B Onboarding KPIs Feedback Software 87

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. If you sell software today, there’s a 99.9%

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

NOVEMBER 30, 2022

If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. And now we’re here in 2022 – rounds are down, prices are down, the entire cloud is down. Thankfully, hard times are where VCs shine.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

Department of Product

JANUARY 17, 2023

And whilst some roles in product require a background in software engineering, these are usually optional. Ad-funded business models: how a rise in privacy features could make ad-funded models risky Apple made big changes to its privacy policies in 2022. Apoorva Govind (@Appyg99) October 10, 2022 This seems perfectly reasonable.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Userpilot

JANUARY 24, 2023

Customer engagement tools use various game elements like leaderboards, checklists, levels, and badges to motivate users to keep returning the product. There are a few ways you can use a gamified system to encourage customers to interact with your product. How can gamification inspire engagement?

Analytic Tools 92

Analytic Tools Feedback Software Customer Experience User Testing 92

Gainsight

OCTOBER 19, 2023

We partnered with Benchmarkit, a B2B SaaS research firm, to find out. The number of companies with a dedicated CS Operations organization has more than doubled, from 20% in 2022 to 41% this year. Dig into the report to learn more. But what does this evolution actually look like in the real world? So what did we learn?

User Testing 52

User Testing Research Software Reporting Tools Product Research 52

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. The last year hasn’t been easy. Third, a new visual bot builder.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? Stay up to date on the latest technologies, growth hacks, and marketing strategies. 15 best SaaS blogs you need to read in 2022. We have hand-picked the 15 best SaaS blogs you need to follow and read in 2022. You’ve come to the right place.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Roy Madden

APRIL 4, 2022

Leo reads millions of articles, reports, and social media posts to determine if they are relevant to the topics you want to track. New articles, reports, or social media posts that match the specified Leo Concepts will appear in the Leo Web Alert feed. Crypto’ is a Technology Leo Concept that recognizes numerous terms for Crypto.

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Technical Review Engineering User Testing Artificial Inteligence 78

Intercom, Inc.

FEBRUARY 17, 2022

Doug Kessler is the co-founder and creative director at Velocity Partners , a B2B Marketing Agency with a laser-sharp focus on content strategy, and the writer of articles such as The Search for Meaning in B2B , Crap , and Insane Honesty. Liam: And what switched you over to B2B? The service was amazing. Liam: I love it.

Marketing 209

Marketing B2B Data Visualization Branding 209

The Product Coalition

JULY 17, 2022

In my first role outside of R&D, the one which eventually led me to product management, I reported to the Director of Solutions of the company, a guy called Raviv. He kept explaining the dynamics of a B2B sale and gave me the feeling that everything is so fragile. Raviv was a seasoned manager with many years of experience.

Customer Experience 125

Customer Experience User Testing Workshop Data Visualization 125

Roy Madden

APRIL 4, 2022

Meet Feedly AI Feedly AI reads millions of articles, reports, and social media posts to determine if they are relevant to the topics you want to track. New articles, reports, or social media posts that match the specified AI Models will appear in the AI Feeds. With (Feedly) AI Feeds, you can add to a team or personal Folder.

Technical Review 54

Technical Review User Testing Artificial Inteligence Research Software 54