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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

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2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Announcing ‘The Intercom Customer Support Trends Report for 2022’. And breathe!

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. And many are striving to provide just that. But they’re facing big barriers. But they’re facing big barriers.

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22 Digital Transformation Statistics for 2022

Modus Create

In October 2021, we surveyed over 1,000 senior executives in the US, with a goal to understand their digital appetite and aspirations for 2022. . The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report.

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. But this is where many companies are struggling. As a result, digital technologies are being seen as the critical differentiators they are.

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The Top 8 Tech Companies to Intern at in 2022

PMLesson's Ace the PM Interview

Employees routinely say that the best places to work are some of the big tech companies. Few other industries provide their workers with the perks commonplace at companies like Google , Facebook , or Twitter. However, it's very challenging to get a full-time position at many of these companies.

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10 Best Customer Segmentation Tools for SaaS Businesses in 2022

Userpilot

It helps SaaS companies better understand their customers and address their needs more effectively. Behavioral segmentation data is the most valuable for SaaS companies. 10 Best customer segmentation tools to try in 2022. Price is more suitable for mid-market and enterprise companies. Enterprise plan upon request.