Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 86

Feedback Software Analytic Tools Research Software Customer Feedback 86

Department of Product

SEPTEMBER 21, 2023

Apple’s iOS17 officially launches this week but there’s another operating system worth exploring, too. TimeOS is described as the world’s first “time operating system” and this week the company unveiled a new browser extension. Fitbit has launched a major redesign of its mobile app which adopts Google’s Material Design.

Research Software 52

Research Software Analytic Tools Feedback Software Reporting Tools 52

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 For SaaS product teams, one of the more complex parts of building zero to one applications is implementing permissions. Other practical tools worth knowing about this week include a new update from development platform Retool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Department of Product

NOVEMBER 16, 2023

If you’ve not heard of Celonis before, it’s a SaaS company that focuses on one thing product teams tend to either love or hate: process map diagramming. While AI is a term that encompasses a wide range of technologies and techniques, ML is a specific approach to building AI systems. ML is a subset of AI.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Artificial Inteligence 52

Department of Product

OCTOBER 12, 2023

Is freemium the most effective monetization model for SaaS businesses? Space OS, from Berlin-based startup Deta, thinks there’s a better way to run your desktop’s operating system. It imagines operating systems as an infinite canvas on which you can take notes, watch movies or run full apps just by drawing on the screen.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

Department of Product

OCTOBER 5, 2023

Another doc app we came across that’s worth exploring this week is Reflect. Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. Easy design fixes improve the usability of these UI elements. Lyfts engineering teams explain how they do it.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Department of Product

OCTOBER 26, 2023

, Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Discord’s senior product manager, Mason Sciotti, says the company has known how valuable its open API has been since its inception, and the app store is a natural extension of that.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

The Product Coalition

DECEMBER 26, 2023

People’s health and even lives depend on how well doctors perform their duties in the healthcare industry. The healthcare software development industry is no stranger to computer vision applications. CT scans, MRIs, and X-rays all use computer vision technologies to some level. from 2023 to 2030. Check it out.

Healthcare 111

Healthcare Research Software Analytic Tools Reporting Tools 111

Department of Product

NOVEMBER 9, 2023

Other helpful products on our radar this week include a new API integration management tool which promises to help companies onboard and manage third party APIs more efficiently. Other product highlights include a new Klarna Shopping Lens app which allows customers to discover new products and the launch of a financial assistant.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 102

Analytic Tools Research Software Feedback Software Customer Experience 102

Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? But apart from new technologies, we saw also another big emerging trend: a greater emphasis on…simply creating more value for your users through continuous discovery and being more attuned to user feedback and needs.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Product Research 92

Userpilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Let’s begin!

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Embedded Analytics 75

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 94

Data Visualization Analytic Tools Research Software Customer Experience 94

Alchemer Mobile

AUGUST 31, 2023

Many businesses find mobile apps an essential component of their marketing and retention strategy. In an era where smartphones have become an extension of our lives, businesses that harness the potential of mobile apps are not only staying relevant but also gaining a competitive edge. Does your business not have a mobile application?

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. The specific structure of a product team will vary depending on size, industry, stage, and more. Value vs. effort mapping is a common tool used by many PMs. Book a demo to see it in action. What is product management?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Gainsight

NOVEMBER 16, 2023

Every year at Pulse Europe , we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. We wouldn’t be able to change an industry without you. appeared first on Gainsight Software.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Telecommunications 52

Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Use contextual automated in-app messages to cross-sell to engaged users. Probably not.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. One of the most profound drivers of this CS evolution, like nearly every industry today, is Generative AI.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

The Product Coalition

OCTOBER 16, 2022

With the help of special commands, they accessed an operating system through a console. In the 1970s, Xerox PARC managed to make technology clear for people by developing a GUI. Golden Krishna has written a book on this topic called The Best Interface Is No Interface: The Simple Path to Brilliant Technology.

Research Software 78

Research Software Analytic Tools Customer Experience User Testing 78

Gainsight

SEPTEMBER 8, 2023

Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. Check out our findings in the Evolution of Customer Success Report: Role Expansion and Compensation in 2023. See where you stack up against industry averages in our Compensation Survey Benchmark tool. Need a TL;DR?

Data Visualization 52

Data Visualization Product Research Reporting Tools Customer Experience 52

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. TrustRadius’s platform provides detailed and in-depth reviews for B2B software from verified users. TrustRadius’s platform provides detailed and in-depth reviews for B2B software from verified users.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Mixpanel

JANUARY 17, 2024

Our 2024 Benchmarks Report explores what average and best-in-class digital product growth looks like in your industry. Are we keeping up with industry average retention? But the top 10% in each industry show that while growth is more challenging than it used to be across verticals, it’s not out of reach. Get the report now.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Customer Feedback 59

The Product Coalition

FEBRUARY 25, 2024

Key Feature Additions and Design Changes: Riding the Wave of Digital Disruption As the internet became increasingly pervasive, Netflix recognized the potential of streaming technology to revolutionize how people consume content. The company also leveraged data analytics to personalize recommendations and improve the user experience.

Analytic Tools 100

Analytic Tools Entertainment Customer Experience Data Visualization 100

Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. User behavior analytics dashboard in Userpilot.

Customer Experience 94

Customer Experience Analytic Tools Feedback Software Data Visualization 94

Usersnap

JUNE 27, 2023

Moreover, we’ll introduce you to the powerhouse tool, Usersnap, designed to streamline and elevate your beta testing process to new heights. Effective strategies for finding beta testers include leveraging networks, social media, and specialized platforms like BetaTesting. Let’s dive in and discover the path to success!

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Modus Create

FEBRUARY 5, 2024

But 2023 felt different. Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Userpilot

SEPTEMBER 15, 2023

Preference testing helps teams design user-friendly and intuitive UIs, websites, and apps that satisfy user needs. To recruit participants that are representative of the target audience, use dedicated services or tools. If recruiting from your existing user base, leverage the segmentation features of your tool and engage them in-app.

User Testing 81

User Testing Product Research Data Visualization Feedback Software 81

The Product Coalition

DECEMBER 23, 2022

Even as product managers (PMs) have grown in popularity over the past decade, the same issue looms across the industry: it’s hard to define the aforementioned value up-front when asked for. Tracking the analytics to ensure his scenario of the product runs smoothly while they also focus on building new features.

Analytic Tools 110

Analytic Tools Reporting Tools Feedback Software Product Management 110

Userpilot

SEPTEMBER 20, 2023

Optional product pricing can help SaaS companies earn more money while charging less for their otherwise premium product. This isn’t uncommon in the SaaS industry but it could put undue strain on your financials, especially if you have a high burn rate. Read on to learn all that and more! Save your spot today!

Analytic Tools 92

Analytic Tools Customer Experience User Testing Advertising 92

UX Planet

FEBRUARY 22, 2024

While every click offers insight to designers, what lessons are we learning as an industry? Sometimes, reading a heartfelt “This app helps me stay connected to my family!” Designers can cleverly orchestrate entire journeys through websites or apps, leading us through paths designed to optimize metrics, not empower our free choices.

Data Visualization 98

Data Visualization UX User Testing Research Software 98

Revulytics

OCTOBER 17, 2019

On-premise software vendors are incorporating subscription-based pricing models that make them more competitive and best meet the needs of their customers. Adobe, Autodesk, and Microsoft have all adopted hybrid (on-premise and SaaS) deployment models to adapt, compete, and succeed. Challenges for Desktop Software Vendors.

Data Visualization 71

Data Visualization Analytic Tools Customer Feedback Customer Experience 71

Gainsight

APRIL 12, 2023

In February 2023, I hit my 10-year anniversary (or “Gainaversary,” as we say) of running Gainsight. But I should have looked more carefully at leading indicators and had a clear system to evaluate if we were on track or not. Invest in back-office systems early. To run a startup, you have to make bets.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Product Talk

NOVEMBER 8, 2023

Teresa: Product managers, designers, software engineers, user researchers… feel free to add your favorite title. They’re things like: introduce yourself, reply to somebody else’s post… Because we’re in Slack and we have no analytics from Slack, we do a bunch of emoji polls. We primarily gather in Slack.

Product Research 211

Product Research Books Research Software Analytic Tools 211

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

The Product Coalition

DECEMBER 22, 2022

The reasons why Saas startups are recently making a huge wave to become the next trillion-dollar industry. Over the past years, investment in SaaS startups has been increasing steadily. Saas startups that provide software as a service have a good delivery model. The SaaS market has increased from $31.5

Analytic Tools 119

Analytic Tools Data Visualization Reporting Tools Startups 119

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more. Book a demo now to learn more.

Research Software 94

Research Software Feedback Software Analytic Tools User Testing 94

Userpilot

MARCH 20, 2023

Thanks to a combination of tools, systems, and strategies, driving customer retention through optimal customer service is easier than ever before. TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers. Messaging apps are rising in popularity.

Reporting Tools 85

Reporting Tools Data Visualization Analytic Tools Research Software 85