Business of Software Conference

SEPTEMBER 1, 2022

Checkout extensibility will probably bump this even higher in Q1 2023. I can’t help thinking this is a way of experimenting in the greatest tradition of the Lean Startup. Shopify Plus has grown ~2x (!!) since 2020 Q1 (Pre-covid). From ~14,000 to ~27,000. We're looking at close to 30,000 by EOY. What do they want?

Enterprise 52

Enterprise Customer Experience User Testing Differentiation 52

Department of Product

MAY 22, 2020

But, as Citymapper found out as time went by, feature-based differentiation doesn’t last forever. The dangers of feature-based differentiation The problem with some features is that they can be cloned. Feature depth vs. breadth explained The depth vs. breadth debate is more common for startups to consider than larger corporates.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Department of Product

NOVEMBER 2, 2023

Other products worth checking out this week include a new customer support startup called Plain. US tech salaries are at a 5 year low, decreasing 9% from $141,000 to $129,000 from 2022 to mid-2023. Other product news in brief Google has committed to investing $2 billion to AI startup and OpenAI rival Anthropic.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. Meet the customer where they are, learn and establish your differentiated value At IBM the first call was about them and the second call was all custom. EX: Same product for utilities and retail, both had the same differentiated value of needing it to keep transactions going.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Coalition

FEBRUARY 22, 2023

It Ended With a Top Bid of Just $280 We will see the top NFT business models in 2023 updated to suit February trends, with the obvious ones to start, and delving into more futuristic models further down the list. This model can be a lucrative venture option in 2023 as the NFT world revives.

Research Software 118

Research Software Technical Review Customer Experience User Testing 118

Intercom, Inc.

NOVEMBER 30, 2022

Every startup I talk to shares the same core problem: “ Last year was great, this year is not, we need to grow faster, any ideas Des?” Meanwhile, there were more and more new startups being formed, who had more money than ever before. If their value isn’t differentiated (i.e. Why talk about reacceleration?

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

Department of Product

AUGUST 22, 2022

How to Conduct a Product Health Check Why gathering health indicators helps you make better product decisions I was chatting to a friend the other day who had just taken on a senior product director level role at a venture backed startup. Other strategic health considerations include differentiation and sustainable unfair advantages.

User Testing 52

User Testing Feedback Software Customer Experience Product Research 52

Product Talk

FEBRUARY 8, 2023

Mohamed Aboshihata is the Head of Product at MediaZilla, a startup that enables studios to package, distribute, and sell event videos. Benedikte Holm is currently the CPO at Findable, a startup working to make facility management more sustainable by digitizing building documentation.

Research Software 173

Research Software Feedback Software Analytic Tools Customer Communications 173

Product Talk

DECEMBER 6, 2023

Companies differentiate themselves from competitors by building a richer understanding of the opportunity space. Compare and contrast when there’s risk in the solution, when the opportunity is a differentiator, or you need to uncover an innovative solution. Vistaly is a startup in this space that has happy customers.

Data Visualization 277

Data Visualization Product Research Analytic Tools Research Software 277

Department of Product

AUGUST 2, 2020

A software engineer at a fintech startup recently recounted a story of how a simple text change on mobile notifications led to a jump in engagement from 5% to 50%: The moment I realised the power of "nudges" was at Monzo when we changed the push notification copy on P2P transfers to include "Tap to say thanks! You can feel it.

Feedback Software 52

Feedback Software Strategy Onboarding KPIs User Testing 52

Product Talk

SEPTEMBER 20, 2023

She previously worked at a startup called CreateMe , which builds solutions for apparel manufacturing automation. Thomas believes Vistaly’s key differentiator is the fact that the tool guides users to behave in specific ways. Tweet This Marina Vytovtova works as a product consultant and is looking for a new full-time role.

Data Visualization 251

Data Visualization Analytic Tools Research Software Product Research 251

Userpilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. Suppose a SaaS startup had 500 customers at the beginning of a quarter, and by the end of the quarter, 50 customers had canceled their subscriptions. This is easier said than done.

Feedback Software 81

Feedback Software Analytic Tools Customer Feedback Customer Experience 81

Userpilot

MARCH 24, 2023

Its simple interface and templates “force” you into a predefined approach to onboarding, coupled with enterprise software with a high price tag and some enterprise-level integrations make Appcues positioning confusing: Is it a simple tool (as its UI suggests) for startups? Userpilot sits in that sweet spot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 1, 2023

As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). Here’s how you can collect user feedback with Chameleon: Build different types of micro surveys (limited to 5 on the Startup plan) such as NPS, CSAT, CES, Opt-in, and custom feedback types. Userpilot sits in that sweet spot.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

Pendo’s weaknesses in turn include its inability to trigger experiences based on in-app events, limited onboarding elements, and very high pricing (with startup plans starting at $7000 per year!) with Salesforce), and can potentially be too expensive for small startups on a tight budget. Userpilot sits in that sweet spot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

OCTOBER 27, 2022

Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to the enterprise-level tool. So $249 a month might be too expensive for really small startups. The pricing differentiation happens mostly on the service level (e.g. What users say about Userpilot. PROs of Userguiding.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

OCTOBER 27, 2022

Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to the enterprise-level tool. So $249 a month might be too expensive for really small startups. The pricing differentiation happens mostly on the service level (e.g. What users say about Userpilot. PROs of Userguiding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

FEBRUARY 21, 2023

As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). That’s a lot of money for startups and SMEs. Not appropriate for small startups on a shoestring budget (<$100) – Userpilot is a powerful, mid-market to enterprise-level tool. What users say about WalkMe? – Saurav S.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 23, 2023

As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to the enterprise-level tool. So $249 a month might be too expensive for really small startups. – Saurav S.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

As of Q3 2023, Userpilot will have the same analytics features, with more robust functionality). Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to enterprise-level tool. So $249 a month might be too expensive for really small startups.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

As of Q3 2023, Userpilot will have the same analytics features, with more robust functionality). Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to enterprise-level tool. So $249 a month might be too expensive for really small startups. Userpilot sits in that sweet spot.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to the enterprise-level tool. So $249 a month might be too expensive for really small startups. – Saurav S.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 21, 2023

As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). Not appropriate for small startups on a shoestring budget (<$100) – Userpilot is a powerful, mid-market to enterprise-level tool. So $249 a month might be too expensive for really small startups. – Saurav S.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). Not appropriate for small startups on a shoestring budget (<$100) – Userpilot is a powerful, mid-market to enterprise-level tool. So $249 a month might be too expensive for really small startups. – Saurav S.

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52