UX Planet

JUNE 30, 2025

The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback. Within this landscape, banking/financial services is a leading adopter of AI.

Data Visualization 72

Data Visualization Banking Reporting Tools Analytic Tools 72

UserInterviews

SEPTEMBER 25, 2023

When tech meets technique, research thrives. Discover today’s most popular UX research tools, according to a survey of 900+ researchers.

Research Software 124

Research Software Reporting Tools UX 124

Intercom, Inc.

MARCH 28, 2022

Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. As a result, digital technologies are being seen as the critical differentiators they are.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. This fundamental gap in understanding is where UX Research becomes not only valuable but essential for driving authentic and lastinggrowth.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. Our Best Usability award for the Digital Adoption Platform category is a new one for the trophy case. Humblebrags.

Reporting Tools 118

Reporting Tools Data Visualization Research Software Feedback Software 118

The Product Coalition

SEPTEMBER 24, 2024

In others, though, it’s clear they’re more of a response to market demand than a well-thought-out solution. A lot of teams have found chatbots to be useful, and some are even adding content tools into their products. It’s about driving the right behaviors that make the solution stick. It’s not just about solving problems.

Reporting Tools 147

Reporting Tools Data Visualization Research Software Artificial Inteligence 147

Userpilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy?

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

The Product Coalition

DECEMBER 26, 2023

The healthcare software development industry is no stranger to computer vision applications. CT scans, MRIs, and X-rays all use computer vision technologies to some level. Doctors have employed software for years to analyze imaging data, diagnose patients, and recommend therapies. from 2023 to 2030. and Alphabet.

Healthcare 147

Healthcare Research Software Vision Analytic Tools 147

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Key features to look for when shopping around for marketing tools. What are marketing analytics tools?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

OCTOBER 25, 2022

Looking for the best tool for onboarding new customers for your SaaS company? There are plenty of solutions for onboarding new customers on review sites, but they don’t make the choice any easier. video tutorials , in-app guidance flows, chat support, and more). Appcues: best tool for mobile user onboarding.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Product Talk

MARCH 1, 2023

It’s not a solution or feature request. Visualizing Your Thinking: Experience Maps, Opportunity Solution Trees, and Story Maps One of the key themes in my book Continuous Discovery Habits is for teams to visualize their thinking. of respondents), opportunity solution trees (32.3% I was surprised to see that 77.6%

Product Research 291

Product Research Data Visualization Customer Feedback Weak Development Team 291

UX Planet

JANUARY 29, 2025

Serving as the primary tool for showcasing skills and experience, they have been the gateway to countless career opportunities. However, in todays rapidly evolving job market, where attention spans are shorter and technology drives decisions, traditional resumes are struggling to keepup.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

AUGUST 20, 2024

Beable Education is an e-learning platform designed to enhance literacy and prepare K-12 students for life and career success. TL;DR Challenge : Beable needed a tool to showcase their product’s value , communicate with students directly, train teachers, collect feedback , and analyze user engagement.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. You’re off to a good start by researching the available options. Each method requires different tools to achieve the desired outcome. What’s Customer Support Software? So, congratulations!

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Product Talk

SEPTEMBER 6, 2023

I had a lot of fun during this open and candid discussion and I thought Product Talk readers might want to check it out, especially if you’re in a leadership role and you have a product team or teams reporting to you. How do we get our teams access to the right tools to quickly test assumptions? Can we get access to the right tools?

Product Research 321

Product Research User Testing Research Software Feedback Software 321

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. Product teams advocate strongly for users: they’ll gather customer feedback, conduct market research, isolate a clear target market, and ensure new features are built to directly address user needs. Drives product success.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

ProductPlan

MARCH 21, 2024

We’ve been crunching the numbers, analyzing the trends, and distilling them into bite-sized insights so that you can have the tools you need to thrive as a product leader. This is most immediately observable in the trend toward consolidated product management platforms.

Reporting Tools 105

Reporting Tools Data Visualization Research Software Feedback Software 105

Product Talk

APRIL 17, 2024

We’re a 14-year-old company that started off as an ads business, and we’re transitioning into a SaaS business. Tell me a little bit about your team structure: how many teams, who’s on it, who reports to you? All product managers report to me, and we have five product teams up and running. Stephanie: Absolutely.

Product Research 311

Product Research User Testing Data Visualization Research Software 311

Userpilot

SEPTEMBER 28, 2023

Product analytics tools can provide key growth insights that help you solve user problems and provide killer user experiences at the same time. Here’s a guide on how to use these tools. Table of Contents What Are Product Analytics Tools? How to Reduce User Friction With Product Analytics Tools 1. Test Usability 2.

User Friction 98

User Friction Analytic Tools Data Visualization Feedback Software 98

Userpilot

NOVEMBER 12, 2023

How do you go about hacking product growth in 2023? Hacking Product Growth in 2023 by Sean Ellis. After that, collaboratively diagram the growth engine at your SaaS. Finally, choose the right tool stack that will help you understand user behavior , conduct experiments and surveys , and drive user activation and product adoption.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Onboarding KPIs 104

Userpilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Cohort analysis tracks and compares the in-app behavior of specific user groups over time, providing insights into user retention, engagement , or the impact of product changes.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more. Book a demo now to learn more.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

UX Planet

MARCH 3, 2025

Key Points Research suggests landing page design best practices can significantly boost conversions, with an average rate of 5.89% across industries. of marketers reported higher conversion rates in 2023 compared to 2022, as per the samesource. With our tool, she streamlined tasks and found balance.

User Testing 57

User Testing Research Software Data Visualization Reporting Tools 57

UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

The Product Coalition

MARCH 11, 2024

Duolingo , the gamified language learning app, has revolutionized accessibility in education. These nudges subtly remind users of the limitations of the free tier, a tactic explored in a 2023 paper titled ‘The Nudge Effect in Freemium: How Interface Design Influences Upgrade Decisions’ published in the Journal of Marketing Research.

Research Software 145

Research Software Reporting Tools Customer Experience Artificial Inteligence 145

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They’re weighing various options available in the market, including your SaaS product.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

eG Innovations

FEBRUARY 16, 2023

We are thrilled that eG Enterprise has been recognized by SoftwareReviews, a division of Info-Tech Research Group, as a Champion in the 2023 Application Performance Management – Enterprise (APM) Tools Emotional Footprint Buyer’s Guide. Download the report here. The reviews are in! now generally available.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Customer Experience 52

Modus Create

DECEMBER 10, 2024

Tips for achieving AI-led digital transformation What eight industry leaders want you to know By Modus Create Posted in Digital Transformation , Operations , Platform , Product Published on: December 10, 2024 Last update: December 10, 2024 AIs evolution from a buzzy trend to a business investment has taken many executives by surprise.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Userpilot

SEPTEMBER 10, 2024

Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. Feature adoption : Improve adoption through in-app engagement, personalized suggestions, and in-app messaging. Truth is, the adoption of technology has already expanded for decades.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Modus Create

SEPTEMBER 11, 2023

With over 100 million developers and 370 million repositories, GitHub is the world’s most popular platform for source code management and a driving force behind today’s open-source revolution. 90% of the Fortune 500 manage their software on GitHub, and that number is only increasing. Enabling it directly in GitHub is incredibly easy.

Enterprise 110

Enterprise Reporting Tools Research Software User Testing 110

Usersnap

MAY 17, 2023

But what if I told you there’s a game-changing solution? Website annotation tools can enhance collaboration and communication among online communities and provide valuable insights and suggestions for web developers, product managers and content creators. That’s where website annotation tools come into play! website.

Feedback Software 52

Feedback Software Research Software Reporting Tools Data Visualization 52

DevelopmentCorporate

JANUARY 23, 2023

The Software Equity Group (SEG) regularly publishes quantitative research on the software and SaaS market M&A activity. The SEG SaaS Index contains dozens of publicly traded SaaS companies. They recently published their SEG 2023 Annual SaaS Report.

Research Software 8

Research Software Reporting Tools Data Visualization Development 8

ProductPlan

JUNE 22, 2023

Product-led growth is a business strategy in which a company uses its product as the main tool to acquire customers. With that understanding, our focus shifts to the landscape for product-led organizations in 2023. Specifically, we’ll employ the help of the recently published 2023 State of Product Management Report.

Data Visualization 95

Data Visualization Reporting Tools Customer Experience Product Research 95

Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape. At Gainsight, we launched Horizon AI in 2021.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52