Userpilot

JULY 22, 2024

Wondering which customer engagement metrics to track? We also look at the benefits of tracking user engagement for SaaS product teams! TL;DR Customer engagement metrics measure how often customers interact with the product, how deep their involvement is, how satisfied they are with the product, and how valuable they find it.

Onboarding KPIs 103

Onboarding KPIs Customer Experience Customer Feedback User Testing 103

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its time to find out how you can improve UX without compromising the humanelement. No one can denythat. If so, read on!

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

JUNE 26, 2024

Customer success webinars are a great way to unlock insights about improving your customer experience and product engagement. Plus, they help you connect with and learn from other customer success leaders and teams. Turning Free Trials into Paying Customers: Mastering Conversion Strategies Check out the webinar here.

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Webinar Customer Feedback Feedback Software Customer Experience 105

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

DevelopmentCorporate

JUNE 2, 2025

How Companies Are Funding User Research in 2025: Insights from the User Interviews Research Budget Report User Interviews 2025 Research Budget Report is a crucial resource for understanding how modern organizations are approaching the financial side of user research. Only 17% experienced reductions.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Alchemer Mobile

OCTOBER 2, 2024

In the world of digital banking, creating an app that truly resonates with users is no small feat. That’s why we’re thrilled to celebrate our partner Alkami Technology’s recent win as “Best Banking App” in Tearsheet’s 2024 Big Bank Theory Awards.

Feedback Software 100

Feedback Software Banking Reporting Tools User Testing 100

Userpilot

DECEMBER 7, 2023

Customer experience management vs customer relationship management? Both are important for affecting your customers, but what exactly are they, and how do they differ? TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Customer Feedback 105

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. UserGuiding – best customer interaction platform for small businesses.

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 18, 2024

TL;DR Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others. NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. Companies analyzed. What is NPS?

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? It covers: What customer segmentation is and its benefits. Customer segmentation use cases. TL;DR Customer segmentation is the process of grouping users based on shared properties. If yes, this guide is for you!

Customer Experience 105

Customer Experience User Testing Customer Feedback Analytic Tools 105

Userpilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. It allows you to create onboarding flows and other in-app experiences and supports mobile apps. HubSpot is a CRM platform.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. This fundamental gap in understanding is where UX Research becomes not only valuable but essential for driving authentic and lastinggrowth.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

JULY 23, 2024

It helps organizations focus on the Determining which features to include in a product roadmap can be challenging with constantly evolving customer needs and several opportunities chasing scarce resources. They represent the customer’s voice and collaborate with product teams and stakeholders.

Feedback Software 111

Feedback Software User Testing Product Research Customer Experience 111

Userpilot

AUGUST 14, 2024

Userpilot Product Drive Summit is coming back in 2024! Userpilot Product Drive 2024. Userpilot Product Drive 2024 talk categories. The talks will help you understand strategies and tactics for identifying and leveraging opportunities for scaling while constantly optimizing the customer experience for better retention.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Research Software 105

Userpilot

FEBRUARY 27, 2024

TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Marketing teams can use funnel analysis to find friction points in the customer journey that stop users from signing up for the product, activating , and becoming paid customers.

Data Visualization 103

Data Visualization Analytic Tools Customer Experience Onboarding KPIs 103

Userpilot

JULY 18, 2024

Does it have any impact on new user activation, time-to-value, or other metrics? Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Key findings from the report about MarTech companies include: Average customer activation rate : 24%. Time to Value. That’s what we explore in the article.

Onboarding KPIs 101

Onboarding KPIs Data Visualization Reporting Tools Analytic Tools 101

Userpilot

SEPTEMBER 2, 2024

Companies by industry analyzed in our Product Metrics Benchmark Report 2024. TL;DR Userpilot’s SaaS Product Metrics Benchmark Report contains data on 6 key metrics like new user activation rate or time to value from 34 SaaS companies in the healthcare niche. In the report, we look into 6 metrics: New user activation rate.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Healthcare Reporting Tools 105

UX Planet

APRIL 19, 2025

How can we protect vulnerable users? I realized much of the user frustration with generative AI systems stems from a mismatch between expectations and actual performance. Following Neves heuristics, I implemented what I call contextual education in my projectssmall, in-flow interventions that help calibrate user trust.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. UXCam is a product analytics software optimized for mobile customer insights.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 19, 2024

TL;DR Martech success can be defined as the ability of the product to satisfy customer needs and drive business goals. Here are metrics you can use, along with their averages for Martech companies from Userpilot’s SaaS Product Success Metrics Report 2024 : Average customer activation rate : 24%. Customer satisfaction.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 105

Userpilot

MAY 1, 2024

Loyal customers are not only your highest profit but also your loudest promoters! Businesses aiming for long-term product growth should keep in mind the power of meaningful customer engagement. Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

JULY 29, 2024

RICE framework assigns a score to each new initiative based on its reach, impact, confidence, and effort. AARRR helps product managers group and track relevant metrics at each stage of a user’s journey. The Kano model helps prioritize features based on user satisfaction and the effort required. Userpilot survey.

Framework 105

Framework Feedback Software Analytic Tools Onboarding KPIs 105

UX Planet

NOVEMBER 4, 2024

It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Userpilot

MAY 27, 2024

Loyalty segmentation helps you to tailor products, support, and marketing efforts by categorizing customers based on their loyalty levels. In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. Customer support. The overall user experience.

Data Visualization 105

Data Visualization Product Research User Testing Customer Experience 105

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. I explained this many times.

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

Userpilot

AUGUST 14, 2024

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 TL;DR Customer segmentation is the act of grouping customers based on shared characteristics, such as purchasing behavior, values, or location.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Reporting Tools 104

Userpilot

JUNE 27, 2024

What's the customer activation rate? TL;DR The activation rate measures how many users reach the activation stage and experience product value. This is unique to different products or even user personas. Customer activation rate is crucial for SaaS companies as it impacts all other success metrics, like revenue.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 105

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

People-First Product Leadership

NOVEMBER 5, 2024

This guide breaks down the essentials: Customer Insight, Market Analysis, Organizational Impact, and Technical Mastery. Someone with a growth mindset views intelligence, abilities, and talents as learnable and improvable through effort. ” Every time you hear a voice saying: “You are not.” link ) Want to grow?

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Alchemer Mobile

JULY 25, 2024

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. And listen!

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Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Userpilot

JUNE 18, 2024

A/B testing is a powerful tool that can help you uncover hidden opportunities and optimize your marketing efforts. Whether you’re looking to attract new leads or improve engagement with existing customers, this article will guide you through the A/B testing process from start to finish. We’ll cover: What A/B testing means.

User Testing 105

User Testing Data Visualization Product Research Testing 105

Userpilot

DECEMBER 12, 2023

UX roadmaps help designers align their efforts and ensure that their working towards the same objectives. By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. UX research aims to identify specific user pain points.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Userpilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. TL;DR Meagan Glenn, Senior Program Manager (Success and Product) at Lavender, shares valuable insights on leveraging customer feedback in an interview with Userpilot. Customer feedback should come in daily from various sources.

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User Testing Customer Feedback Feedback Software Data Visualization 104