People-First Product Leadership

NOVEMBER 5, 2024

Use promo code DIANA23 to receive the following discounts through Dec 31, 2024: A free 30-min presentation coaching session - bookable here with DIANA23 Then 23% discount off your next purchase (up to 350 EUR / USD) I worked with Abdo at Productized , and he’s amazing! This builds empathy and understanding of user needs.

Product Research

UX Planet

JUNE 1, 2025

A mere 10% increase in UX development budgets can lead to an 83% increase in conversion rates UXCam,2024. b) Upgrade Journey Analysis: Detailed mapping of the conversion process from free to paid users, identifying friction points and optimization opportunities. Track & Analyze User Behavior. Available at: [link].

User Testing

Product Innovation Educators

DECEMBER 9, 2024

Useful links: Check out Doug’s book, Proactive Problem Solving , available December 10th, 2024, on Amazon or at an independent bookseller near you Learn more about Eureka! The result isn’t just better products and services, but a more engaged workforce and a more adaptable organization ready to tackle future challenges.

Systems Review

Gainsight

JUNE 25, 2025

For Customer Success leaders, the pressure to drive not just retention but also revenue growth is intensifying. Customer Success teams are no longer simply the keepers of customer satisfaction; they are rapidly evolving into critical drivers of expansion and revenue outcomes.

Analytic Tools

UX Planet

NOVEMBER 4, 2024

And if your users find it difficult to use, they might simply give up in frustration. Poor customer satisfaction   — if users are struggling with usability issues, negative feedback and complaints will increase (which requires resources to manage). 2024) The ultimate guide to usability testing for UX in 2024.

User Testing

Modus Create

FEBRUARY 12, 2025

Every year, new trends, frameworks, and practices capture the industrys imaginationwhether it was no-code in 2024, Web3 in 2023, or serverless architecture in 2022. Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings. But this year feels different.

Analytic Tools

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization

Userpilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. Average content (articles, soundscapes, or programs) consumption per user. How do app users interact with it from the moment they download it and beyond? Did you know?

Analytic Tools

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period.

Analytic Tools

Userpilot

MAY 27, 2025

With a background in software engineering and a Masters in Product Design, he combines technical depth with growth-driven business acumen to deliver impactful, user-centric solutions. Drove a 2x improvement in 10-month retention and boosted acquisitions by 40% through user-generated content.

Analytic Tools

AB Tasty

JUNE 17, 2025

Mobile takes over, but desktop still matters By the end of 2024, smartphones accounted for nearly 80% of global retail site traffic and over two-thirds of online orders. Loyalty is the key to better personalization Personalization is more than just a buzzword—it’s a key driver of customer satisfaction and loyalty.

Data Visualization

Userpilot

JUNE 4, 2025

Longer sessions often indicate that users are finding value, while unusually short sessions can suggest confusing screens or performance bottlenecks. However, Adjusts 2024 research shows a typical range of 18.6 As for benchmarks, session lengths vary widely by industry. minutes per session across different verticals and rejoins.

Analytic Tools

Userpilot

JUNE 11, 2024

That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users.

Onboarding KPIs

Alchemer Mobile

NOVEMBER 1, 2024

Consider these statistics : Smartphone users access an average of 30 mobile apps in a month, at an average rate of 10 every day. Mobile apps are expected to generate more than $935 billion in funds by the end of 2024. In 2022, 3.8 trillion hours were spent using mobile apps worldwide. Consider timing for in-app surveys.

Feedback Software

Userpilot

AUGUST 14, 2024

Userpilot Product Drive Summit is coming back in 2024! Userpilot Product Drive 2024. Userpilot Product Drive 2024 talk categories. This drives sales and enhances customer satisfaction for long-term retention. 8 October, 2024, 6 PM BST. Userpilot Product Drive 2024: Connect with Marty Cagan on LinkedIn.

Data Visualization

Alchemer Mobile

OCTOBER 2, 2024

In the world of digital banking, creating an app that truly resonates with users is no small feat. That’s why we’re thrilled to celebrate our partner Alkami Technology’s recent win as “Best Banking App” in Tearsheet’s 2024 Big Bank Theory Awards.

Feedback Software

Userpilot

FEBRUARY 25, 2024

Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Here are the trends to watch out for in 2024.

Analytic Tools

Userpilot

SEPTEMBER 2, 2024

Companies by industry analyzed in our Product Metrics Benchmark Report 2024. TL;DR Userpilot’s SaaS Product Metrics Benchmark Report contains data on 6 key metrics like new user activation rate or time to value from 34 SaaS companies in the healthcare niche. In the report, we look into 6 metrics: New user activation rate.

Onboarding KPIs

Userpilot

JULY 19, 2024

Here are metrics you can use, along with their averages for Martech companies from Userpilot’s SaaS Product Success Metrics Report 2024 : Average customer activation rate : 24%. Understanding Martech success Martech SaaS product success is the effectiveness and efficiency with which the tool helps customers achieve their objectives.

Onboarding KPIs

Userpilot

JULY 18, 2024

NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. Analyze the user journey of promoters and replicate their positive experiences for detractors to enhance customer satisfaction. while the median NPS is 39. NPS survey example.

Data Visualization

Userpilot

JULY 18, 2024

Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Key findings from the report about MarTech companies include: Average customer activation rate : 24%. To be more specific, we look into 6 metrics : New user activation rate. Finally, offer incentives for users to keep coming back. Book the demo!

Onboarding KPIs

Userpilot

JUNE 26, 2024

Try Userpilot and Take Your Customer Success to the Next Level Get a Demo 14 Day Trial No Credit Card Required 1. Turning Free Trials into Paying Customers: Mastering Conversion Strategies Check out the webinar here. When : July 17, 2024 Topic : Converting free trial users into paying customers.

Webinar

Userpilot

JULY 22, 2024

The customer engagement rate assesses the frequency and intensity of user interactions with the product. The average session duration measures the average time users spend per session on a product. Customer Effort Score (CES) assesses how easily customers can complete tasks within the product. on average.

Onboarding KPIs

Userpilot

JUNE 5, 2024

TL;DR Customer retention software is an umbrella term for various applications that enable SaaS teams to improve customer satisfaction , reduce customer churn, build stronger customer relationships , and secure a stable revenue stream. Better yet, good retention can actually make it easier to acquire new customers.

Analytic Tools

Userpilot

JULY 29, 2024

The Kano model helps prioritize features based on user satisfaction and the effort required. It involves making your product so valuable to users that it sells itself. This improves the overall customer satisfaction levels and results in shorter sales cycles. Excitement or nice-to-have features that delight users.

Framework

Userpilot

JULY 23, 2024

Here are some of the most common: The Kano model divides features into basic needs, performance features, and delight factors to prioritize based on customer satisfaction. The idea is to focus on the most impactful features that deliver value, ensure customer satisfaction , and create growth opportunities.

Feedback Software

Userpilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in!

Data Visualization

Userpilot

JULY 7, 2024

CCM solutions act as a central communication hub, increasing personalization , boosting efficiency, and improving the customer experience. The best CCM solutions for 2024 include: Userpilot – best in-app customer engagement solution for web apps. UserGuiding – best customer interaction platform for small businesses.

Customer Communications

Userpilot

APRIL 17, 2024

Qualtrics provides enterprises with advanced survey capabilities and analytics to drive product differentiation and user satisfaction through deep insights. Typeform enhances data collection with interactive, beautifully designed forms that integrate seamlessly into workflows, boosting user engagement. Typeform’s pricing.

Data Visualization

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points. Status: In planning 8.

Roadmap

Userpilot

JUNE 16, 2024

You may have already seen other SaaS benchmark reports, like the Pendo Product Benchmarks Report, Lenny’s Benchmarks, or the 2024 Mixpanel Benchmarks Report. 6 key findings from the Product Metrics Benchmark Report 2024 Let’s unpack 6 findings from the report that we found particularly interesting.

Data Visualization

Userpilot

MAY 1, 2024

Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024! Hubspot’s omnichannel customer service tool allows teams to connect with customers across all messaging channels.

Analytic Tools

Userpilot

MAY 27, 2024

The overall user experience. One such factor is customer segmentation, which enables you to personalize your offerings to fulfill segment-specific needs and enhance customer satisfaction. Recognize your loyal customers with Userpilot. User interviews : Feedback doesn’t have to be via surveys.

Data Visualization

Userpilot

AUGUST 7, 2024

The steps for defining product depth include listing core products, creating versions, setting prices, and optimizing based on customer feedback. Get a Userpilot Demo and see how you can boost customer satisfaction. Want to get started defining your product depth?

Feedback Software