Userpilot

JUNE 26, 2024

TL;DR Customer success webinars are a great way of continuously learning from industry experts as they share insights and strategies for improving customer engagement and retention. Try Userpilot and Take Your Customer Success to the Next Level Get a Demo 14 Day Trial No Credit Card Required 1.

Webinar 105

Webinar Customer Feedback Feedback Software Customer Experience 105

Userpilot

JULY 19, 2024

Here are metrics you can use, along with their averages for Martech companies from Userpilot’s SaaS Product Success Metrics Report 2024 : Average customer activation rate : 24%. Understanding Martech success Martech SaaS product success is the effectiveness and efficiency with which the tool helps customers achieve their objectives.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 105

Userpilot

JULY 9, 2024

What is a customer experience management strategy? We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. Implement tactics to enhance customer experiences at various touchpoints. Why is it important?

Customer Experience 111

Customer Experience User Testing Research Software Data Visualization 111

Userpilot

FEBRUARY 25, 2024

Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Here are the trends to watch out for in 2024.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

JULY 22, 2024

The customer engagement rate assesses the frequency and intensity of user interactions with the product. The average session duration measures the average time users spend per session on a product. Customer Effort Score (CES) assesses how easily customers can complete tasks within the product.

Onboarding KPIs 103

Onboarding KPIs Customer Experience Customer Feedback User Testing 103

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). To do this, we will analyze effective strategies and refer to some key successful studies. Are you thinking of implementing AI into your UX strategies?

Research Software 89

Research Software Feedback Software Analytic Tools Data Visualization 89

Userpilot

JULY 29, 2024

In this article, we’ve outlined an extensive list to help inform your product strategy. It starts with identifying the product’s desired goal and outcome and develops a product strategy from there. The Kano model helps prioritize features based on user satisfaction and the effort required. The result? Top-notch products.

Framework 105

Framework Feedback Software Analytic Tools Onboarding KPIs 105

Userpilot

JULY 22, 2024

An effective product expansion strategy is the fuel that propels a SaaS business forward. We also explore the different types of expansion strategies and the steps you can follow to create a working plan for your business. There are four types of Product Market Expansion strategies.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. Did you know?

Analytic Tools 65

Analytic Tools Feedback Software Download Onboarding KPIs 65

Userpilot

JULY 23, 2024

Here are some of the most common: The Kano model divides features into basic needs, performance features, and delight factors to prioritize based on customer satisfaction. The idea is to focus on the most impactful features that deliver value, ensure customer satisfaction , and create growth opportunities.

Feedback Software 111

Feedback Software Product Research User Testing Customer Experience 111

Userpilot

AUGUST 18, 2024

According to Ant Murphy, the reason is simple, you don’t have a prioritization problem, you have a strategy problem. We explain how to create a successful product strategy, the role of product strategy in prioritization, and how to align your prioritization efforts with your strategy. First, prioritize your goals.

Data Visualization 105

Data Visualization User Testing Strategy Product Research 105

Userpilot

JUNE 10, 2025

These are alarmingly high figures, especially when you consider that customer acquisition cost for mobile apps has been steadily increasing. Everything points to one fact: mobile app owners with a substantial user base are better off focusing on retention over acquisition. Let’s explore some of these strategies: 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

JULY 31, 2024

In today’s ultra-competitive landscape, your product development strategy is a roadmap that helps you navigate the journey from product idea to market success. In this article, we present a product manager’s guide to creating and successfully executing a product development strategy. Not sure where to begin?

Analytic Tools 104

Analytic Tools Research Software Feedback Software User Testing 104

The Product Coalition

OCTOBER 30, 2023

Unlike featured-based roadmaps, which focus on the delivery and output of capabilities, outcomes-oriented roadmaps prioritize desired outcomes or results — a key element of product strategy. An outcome instead might be to help users find the information they are looking for in half the time. What about the customer’s goals?

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Roadmap Feedback Software Onboarding KPIs User Testing 147

Userpilot

JULY 7, 2024

CCM solutions act as a central communication hub, increasing personalization , boosting efficiency, and improving the customer experience. The best CCM solutions for 2024 include: Userpilot – best in-app customer engagement solution for web apps. UserGuiding – best customer interaction platform for small businesses.

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 7, 2024

By focusing on the two, companies can create a smart product management strategy and cater to their customers’ needs. The key steps for defining product depth include identifying core products and user segments , listing various features, creating versions, setting pricing, and regularly adjusting based on feedback.

Feedback Software 105

Feedback Software Analytic Tools Definition User Testing 105

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. In this article, we explore the key steps product managers follow to create a successful product marketing strategy, including some successful real-world examples.

Research Software 105

Research Software Product Marketing Analytic Tools Product Research 105

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. A mere 10% increase in UX development budgets can lead to an 83% increase in conversion rates UXCam,2024.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

APRIL 17, 2024

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. Hotjar enhances user experience and product development with features like heatmaps and custom integrations, delving deep into user behavior.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

JUNE 16, 2024

More companies follow the PLG strategy compared to the SLG strategy. Surprisingly, SLG companies had higher user activation, checklist completion rates, core feature activation rates, and shorter time to value. This is different from the sales-led growth (SLG) approach where the sales team drives customer acquisition.

Data Visualization 81

Data Visualization Onboarding KPIs Reporting Tools Customer Feedback 81

Userpilot

AUGUST 14, 2024

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 In this article, we’ll explore definitions, customer segmentation models, benefits, and how to design a customer segmentation strategy that boosts product engagement.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Reporting Tools 104

Userpilot

JUNE 5, 2024

TL;DR Customer retention software is an umbrella term for various applications that enable SaaS teams to improve customer satisfaction , reduce customer churn, build stronger customer relationships , and secure a stable revenue stream. Better yet, good retention can actually make it easier to acquire new customers.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

DevelopmentCorporate

JUNE 2, 2025

In this blog post, well break down each key theme of the report and explore its implications not just in raw numbers, but in terms of strategy, maturity, and the evolving value of UX and product research. As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Userpilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in!

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 27, 2024

In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? TL;DR Customer loyalty is a measure of how committed customers are to your product or service.

Data Visualization 105

Data Visualization Product Research User Testing Customer Experience 105

Userpilot

MAY 27, 2025

As a lifecycle specialist in B2B growth, youll drive the strategies that accelerate time to value and expansion, rigorously test them, and scale what works. Youll focus on optimizing our growth loops across our self-serve customer journey and bringing a global perspective to match our global business.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction. Product analysis with Userpilot.

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102

Userpilot

MARCH 6, 2024

ABM for SaaS : Implementing Account-Based Marketing strategies to target high-value customers with personalized campaigns, nurture them, and make them more valuable for your business. Continuously analyze behavioral data to refine and enhance personalization strategies, ensuring they remain effective and engaging.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

JUNE 18, 2024

You can also experiment with different customer segments, different messaging strategies, and more. All this leads to improved conversion rates, higher customer satisfaction , and more effective use of marketing resources. This is important because you can use the document to inform future tests and marketing strategies.

User Testing 105

User Testing Data Visualization Product Research Testing 105

Userpilot

APRIL 26, 2024

We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024. From customer retention to LTV: CAC ratios and customer stickiness, we’ll go over everything you need to know. Defining customer success is the first step to crafting a CS game plan.

Feedback Software 80

Feedback Software Analytic Tools Research Software User Testing 80

Alchemer Mobile

JULY 25, 2024

Many leaders in the financial services industry recognize the need to improve their digital experiences, with 54% of execs listing digital experience as a priority in 2024. Gaining insight into customer sentiment can be a winning strategy for your marketing, product, and CX.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

UX Planet

MARCH 5, 2024

By utilizing familiar design patterns/conventions, users can immediately understand how an interface works. This leads to higher user satisfaction as users can readily navigate the interface and access desired information or functionalities.

Data Visualization 98

Data Visualization UX Research Software Feedback Software 98

People-First Product Leadership

NOVEMBER 5, 2024

Use promo code DIANA23 to receive the following discounts through Dec 31, 2024: A free 30-min presentation coaching session - bookable here with DIANA23 Then 23% discount off your next purchase (up to 350 EUR / USD) I worked with Abdo at Productized , and he’s amazing! This builds empathy and understanding of user needs.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success.

Feedback Software 52

Feedback Software Customer Feedback User Testing Customer Experience 52