Product Talk

AUGUST 8, 2018

I’m co-teaching a design course at Northwestern with my friend Jeff Merrell. We are teaching business leaders and change agents how to prototype their way to viable solutions. In this context, solutions aren’t product solutions, but rather internal programs and processes that effect change within the organization. Our students work on challenges like improving employee engagement, encouraging knowledge sharing between teams, making meetings more effective, and so on.

Product Research 248

Product Research Feedback Software User Testing Research Software 248

The Product Bistro

AUGUST 8, 2018

Having 7 stops on my journey in Product management over the last 20 years, I have had several “exit interviews.” Today’s post is some sage advice that i have learned, and absorbed over this series of experiences. But, what is an exit interview, and why do they have them at all? From the employer’s side, […].

Product Management 150

Product Management Product Manager Management Management 150

Mind the Product

AUGUST 8, 2018

“The hallmark of successful scaling is knowing when to hit the brakes so you can scale faster later,” according to Bob Sutton, organizational behavior expert at Stanford’s School of Engineering. I couldn’t agree more. Finding the right moment to enter the growth phase is crucial. Startups are quite vulnerable to focusing too much on scaling fast in terms of customers, employees, and revenue, while neglecting the equally important growth mindset and culture that is needed in order to prepare for

KPI 79

KPI Customer Feedback Startups Engineering 79

Intercom, Inc.

AUGUST 8, 2018

Today we are launching a brand new product called Custom Bots , which allows you to create completely customizable chatbots on your website in minutes. We believe these new chatbots will help our customers grow their business in much faster, more efficient ways, and will usher in a new era in customer communication. Custom Bots run on your website, helping guide your valuable website visitors to the right outcome for you and for them, without any manual human intervention.

User Testing 145

User Testing Customer Experience Reporting Tools Customer Communications 145

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Product Management Unpacked

AUGUST 8, 2018

Recently a CEO asked me if the marketing department should include product management and marketing communications. His concern was that internet/digital marketing had become so complex and such a huge task that having the responsibility of both marketing communications and product management would be difficult. It’s a good concern and a great question, one that underscores that the product management function has matured and become more essential, and as he pointed out, the internet has made bo

User Testing 101

User Testing Product Management Product Manager Reporting Tools 101

The Product Coalition

AUGUST 8, 2018

Weight Watchers Chief Product Officer exclusive interview discussing product management, modernization and enhancing customer experience both on and offline We recently sat down with Weight Watchers Chief Product Officer Michael Korcuska to discuss his current role with the famous weight loss brand, his challenges and predictions for the future of digital product.

Reporting Tools 60

Reporting Tools Research Software User Testing Onboarding KPIs 60

Agile Velocity

AUGUST 8, 2018

Summary. Why Organizational Agility is Necessary. The current rate of disruption and the increasing amount of global competition all contribute to what we now call a “VUCA” world: V olatile – Speed, magnitude, turbulence, and dynamics of change. U ncertain – Unclear about the present and hard to predict the future. C omplex – Multiple interdependencies amongst a globally interconnected world.

Agile 40

Agile Webinar Feedback Loop Leadership 40

dscout People Nerds

AUGUST 8, 2018

Strategy 40

Strategy 40