Lenny Rachitsky

DECEMBER 29, 2024

Brought to you by: • Enterpret —Transform customer feedback into product growth • BuildBetter —AI for product teams • Wix Studio —The web creation platform built for agencies — Shaun Clowes is the chief product officer at Confluent and former CPO at Salesforce’s MuleSoft and at Metromile.

Data Visualization 112

Data Visualization Product Research Feedback Software Customer Feedback 112

Johanna Rothman

JANUARY 6, 2020

In Costs of an Agile Approach for Hardware Products , I suggested that an iteration-based approach for hardware was too expensive. Agile software teams are cross-functional and interdependent. Many agile software teams have somewhere between four and seven people. Feedback Loops Drive Collaboration. One customer.)

Product Research 69

Product Research Feedback Loop Feedback Software User Testing 69

Johanna Rothman

MAY 3, 2019

I started this series discussing the issue of the various product-based roles in an agile organization. And, batching the product planning in one-quarter chunks doesn't encourage us to reduce the feedback loop duration. Can Your Customer Be Your Product Owner? The customer has ample opportunity to say, “yay!”

Product Research 80

Product Research Feedback Loop Customer Feedback User Testing 80

Melissa Perri

JULY 23, 2024

This holistic approach not only streamlines operations but also enhances the team's ability to deliver value to customers and stakeholders. Inefficient Decision-Making : Slow or unclear decision-making processes due to a lack of defined authority, product leadership skills, or excessive bureaucracy hinder progress and agility.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Split

JUNE 14, 2024

It’s never been more important to prioritize customer feedback when iterating on new features. Customer feedback can fine tune your product roadmap. Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Johanna Rothman

MAY 8, 2019

I started this series with the question: If we have teams for all other aspects of an agile approach, why wouldn't we want the product owner to also work as part of a team? Could a team reduce the feedback loop durations? Iterative, Incremental, and Agile Approaches Reduce the Feedback Loop Durations.

Product Research 14

Product Research Feedback Loop Customer Feedback User Testing 14

Johanna Rothman

OCTOBER 27, 2020

Do you need feedback loops so you can: Cancel the project at any time (to manage schedule and cost risks. Manage what you release to customers so you can manage defect, feature set, schedule, and cost risks. When you assess your risks and need for feedback, you can decide which approaches might work for this project, for now.

User Testing 124

User Testing Product Research Agile Feedback Loop 124

Intercom, Inc.

NOVEMBER 24, 2021

Still, effective, quick decision-making is a skill we crave and can increase agility, energy, and momentum within any team. . The second challenge is implementing a feedback loop. Rapid learning and course correction is a key part of an agile decision-making process. We learn far more by studying the decision itself”.

User Testing 257

User Testing Data Visualization Feedback Loop Weak Development Team 257

Johanna Rothman

JANUARY 16, 2019

Is it possible to balance the product innovation and feedback we need, with the commitment our management wants? When does it make sense to ask for more feedback instead? Let's start with the need for very fast product feedback. High Change: Do You Need Estimation or Feedback Now? The team still needs frequent feedback.

Product Research 68

Product Research Feedback Loop User Testing Customer Feedback 68

Johanna Rothman

AUGUST 18, 2021

They think that the agile tools they use, such as boards, offer a strategic advantage. So they build or customize their tools. However, they adopt or “install” an agile framework or process without customization. Instead, agile organizations need flexibility, not rigidity. What is our purpose?

Agile 119

Agile Feedback Software Product Research Feedback Loop 119

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

Johanna Rothman

JANUARY 16, 2019

Your planning feedback loops can be longer. We need short feedback loops in the project/program to see where we are and make small adjustments. Even if you do encounter technical problems, agile approaches help manage those problems with short project feedback loops. We know what we have to do.

Product Research 73

Product Research Feedback Loop Feedback Software Customer Feedback 73

Johanna Rothman

JANUARY 16, 2019

Many of my clients are trying to use short feedback loops in agile approaches. The more need for product innovation and change, the shorter the feedback loops need to be. ” for at least these reasons: The act of estimation takes time away from doing the work and getting the feedback.

Product Research 69

Product Research Feedback Loop User Testing Customer Feedback 69

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. Some teams got stuck because they couldn’t find customers to interview. Luckily I got plenty of feedback to fuel me. I knew I needed more feedback. So I added another feedback loop. My Early Readers gave invaluable feedback.

Product Research 299

Product Research Books User Testing Research Software 299

Johanna Rothman

JULY 25, 2018

I’m working on my roadmapping talk for Agile 2018. I finally had the transforming idea about how to position the talk: Roadmapping and product planning are about feedback loops. The shorter the feedback loop, the faster and more often we can learn. See the post about Double-Loop Learning.)

Product Research 61

Product Research Feedback Loop Customer Feedback User Testing 61

Johanna Rothman

MAY 11, 2022

However, the more often we deliver in short feedback loops, the more often we can make strategic decisions. The more often we iterate strategically, the more we exhibit business agility. The shorter the feedback loops, the easier it is to use what we finished to make a new decision about the next bit of work at all levels.

Product Research 126

Product Research Feedback Loop Strategy Customer Feedback 126

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. .”

Product Research 119

Product Research Customer Feedback Feedback Loop Feedback Software 119

Johanna Rothman

SEPTEMBER 28, 2021

More of my clients say they want business agility. Yet, we don't share a common definition of business agility. Those actions show that managers change their actions in the face of new information or feedback. Those actions show that managers change their actions in the face of new information or feedback.

Agile 125

Agile Feedback Software Product Research Feedback Loop 125

Johanna Rothman

FEBRUARY 6, 2023

Strategy and Product Feedback Loops About 20 years ago, I taught a project management workshop to IT people. See Customers, Internal Delivery, And Trust for a recent post about demos and trust.) See TBM 8/52: The Problem With “Internal Customers ”. That's why the duration of the internal feedback loops is so important.

Product Research 145

Product Research Feedback Loop Workshop Customer Feedback 145

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Mind the Product

JUNE 13, 2019

Establishing agile and product culture is critical to us becoming a modern organisation that continuously improves. Supporting their development, helping them to think and act as agile and product champions. I also defined a vision: Agile product management culture is the norm and is adding measurable value to Parkinson’s UK.

Product Research 180

Product Research User Testing Feedback Software Research Software 180

Johanna Rothman

OCTOBER 15, 2020

Maybe you need feedback from customers. Isn't every iterative and incremental approach an agile approach? We often hear agile approaches are a mindset. An agile approach requires a change in culture at the team level, at the portfolio level, and in management. Ask customers for feedback.

User Testing 106

User Testing Agile Product Research Weak Development Team 106

The Product Coalition

AUGUST 28, 2023

It helps us meet customers’ demands, needs, and expectations. Planning Before beginning with the planning — also called the feasibility stage, you should understand your product, target users’ needs, customers’ demands, and of course SDLC. Good product and customer satisfaction come through from a great analysis phase.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Agile Velocity

SEPTEMBER 17, 2020

The leaders and change agents we meet are eager to ensure their Agile transformation avoids hitting rocks or running aground. We aim to address those obstacles in this article by offering three Agile transformation OKRs (Objectives and Key Results) for you to consider. The First Agile transformation OKR – “Leader Engagement”.

Agile 119

Agile Customer Experience Leadership User Testing 119

Usersnap

MAY 14, 2025

To help you build smarter (not just faster), we sat down with Matt LeMay – author of Agile for Everybody product discovery evangelist, and creator of the One Page / One Hour method – to learn how to keep discovery grounded in real business impact. What would a meaningful outcome look like for our users?

Product Research 52

Product Research Framework User Testing Customer Feedback 52

Mind the Product

AUGUST 9, 2019

In this keynote from #mtpcon San Francisco, Michael Sippey, VP of Product at Medium, shares some insights on how to think big and create clarity and focus for product management teams to unleash their full potential. No one can be a product manager without being an optimist, but “optimistic” feedback loops can expose real product challenges.

Product Research 180

Product Research Product Management Product Manager Feedback Software 180

The Product Coalition

JULY 10, 2020

TL; DR: Agile Laws and Remote Agile On numerous occasions in the recent past, working with distributed agile teams has amplified existing organizational, technical, and cultural challenges in many organizations. In that respect, the current issues many distributed teams face may also act as accelerants to become more agile.

Agile 115

Agile Reporting Tools Feedback Software Systems Review 115

Mind the Product

MAY 30, 2019

In Agile software development, so-called sprint demos are a key part of every iteration, but whatever product you’re building, be it an app, a website (or even a physical product), demos can be incredibly valuable. In addition to getting feedback on the product, you can also get feedback on the demo itself. Tell a Story.

Demo 190

Demo Feedback Software Technical Review Product Research 190

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. In this article, we explore healthy ways for your organization to use metrics to gain meaningful insights into the outcomes of your experiments as you and your teams pursue the craft of creative knowledge work during an Agile transformation.

Agile 104

Agile Data Visualization Product Research Feedback Software 104

Johanna Rothman

JULY 22, 2021

Worse, many of these managers also want business agility. Business agility requires change. I see strategy necessary at these management levels: Organizational strategy, to define the value the organization offers to the employees, customers, and other stakeholders. Who are our customers/users? Your ideal users.).

Differentiation 134

Differentiation Product Research Roadmap Strategy 134

Johanna Rothman

MARCH 21, 2024

I started this series by discussing why managers didn't perceive the value of agile coaches and Scrum Masters in Part 1, resulting in layoffs.) That's why I then asked people to review their product-oriented domain expertise and agile-focused domain expertise in Part 3. Especially, Agile is Not a Silver Bullet.

Agile 111

Agile Software Review Product Research Feedback Loop 111

The Product Coalition

FEBRUARY 1, 2021

Personas are outdated snapshots before they’re even created Firstly, personas are often used in enterprise level organisations trying to introduce user-focused behaviour in an environment whereby users were not the real focus (i.e. an agile and/or digital transformation). Sometimes insights obtained elsewhere are also included.

Customer Experience 179

Customer Experience Data Visualization Product Research User Testing 179

Johanna Rothman

SEPTEMBER 16, 2022

The problem is that the feedback loops are too long because the WIP (Work in Progress) is too high. Managers pressure both the teams for faster blue feedback loops, and pressure the product people for faster red feedback loops. All to create faster green feedback loops.

Product Research 142

Product Research Feedback Loop Feedback Software Technical Review 142

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. In this article, we explore healthy ways for your organization to use metrics to gain meaningful insights into the outcomes of your experiments as you and your teams pursue the craft of creative knowledge work during an Agile transformation.

Agile 101

Agile Data Visualization Product Research Feedback Software 101

Johanna Rothman

OCTOBER 20, 2020

The original signatories of the Manifesto for Agile Software Development wanted to solve these specific problems: How can we: Bring more adaptability to software development? Especially since teams now had these levers, from the iterative and incremental approaches: Prototype something for fast feedback. Feature-Driven development.

User Testing 85

User Testing Software Review Agile Product Research 85

Johanna Rothman

NOVEMBER 27, 2023

I have a new book: Project Lifecycles: How to Reduce Risks, Release Successful Products, and Increase Agility. I wrote it because I'm concerned about what I see in too many supposedly agile teams: Crazy-long backlogs and roadmaps. A focus on a “standard” agile approach, regardless of how much agility is in that approach.

Customer Experience 98

Customer Experience Agile Product Research Feedback Loop 98