The Product Guy

JUNE 18, 2020

Usage: Behavior insights Customer give you feedback via: Usage data (use Google Analytics, Pendo, Mixpanel, etc) Public Forums & Social Media Surveys, interviews, conferences Public Tools 1Password- a Private Forum for customers (kb.1password.com) Customer Satisfaction. Do customers feel like they are being heard?

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Product Innovation Educators

MARCH 3, 2025

Even in highly functional categories like home heating and cooling systems, emotional needs like “feeling like a responsible homeowner” or “not feeling like I’m throwing money down the drain” are important to customer satisfaction.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. In this article, we explore healthy ways for your organization to use metrics to gain meaningful insights into the outcomes of your experiments as you and your teams pursue the craft of creative knowledge work during an Agile transformation.

Agile 104

Agile Data Visualization Product Research Feedback Software 104

Agile Velocity

MAY 14, 2020

Did you know you can maximize your chances of achieving desired business outcomes by combining DevOps with an Agile transformation? When you hear “Business Outcomes,” “DevOps,” and/or Agile transformation” – what comes to mind? Agile Transformation. Agile transformations and DevOps initiatives are complementary.

Agile 98

Agile Feedback Software Analytic Tools Data Visualization 98

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. In this article, we explore healthy ways for your organization to use metrics to gain meaningful insights into the outcomes of your experiments as you and your teams pursue the craft of creative knowledge work during an Agile transformation.

Agile 101

Agile Data Visualization Product Research Feedback Software 101

ProductPlan

FEBRUARY 25, 2020

“Being Agile” and “being predictable” may seem mutually exclusive, at least when it comes to product management. Isn’t the whole point of Agile that we can continuously adjust, making on-the-fly tweaks to seize opportunities? In fact, Agile can help you be more predictable in some ways. I’m predictable in an agile environment.

Data Visualization 94

Data Visualization Agile Software Review Feedback Software 94

The Product Coalition

OCTOBER 15, 2024

Have you ever seen customer satisfaction or felt market readiness? Thinking about outcomes, though, is much trickier. That’s true in general, and planning for outcomes makes it even more difficult. Outcomes, even when well-defined, are more abstract by nature.

Customer Experience 147

Customer Experience Systems Review Roadmap Customer Satisfaction 147

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. The integration between mParticle and Apptentive allows mobile app providers to build a bond with their customers through the data that defines them.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

The Product Coalition

AUGUST 28, 2023

Every product and company is one and only you shouldn’t go with the Agile because of its popularity. Good product and customer satisfaction come through from a great analysis phase. This phase’s intricate work lays the foundation for seamless implementation and user satisfaction. We product managers rock here.

Feedback Software 148

Feedback Software Reporting Tools Software Development Software Developers 148

Alchemer Mobile

NOVEMBER 23, 2020

Q: What’s your best tip for staying agile when implementing changes to your mobile digital transformation approach? First off, if you’re successful, your customer should LOVE your product. You can track that by looking at metrics like net promoter score (NPS), customer satisfaction, or app store ratings and reviews.

Product Research 235

Product Research Product Management Product Manager User Testing 235

eG Innovations

MAY 22, 2025

If developing scalable, agile applications is a priority for your business, microservices may provide a compelling solution. Agile development: Microservices promote agile development methodologies, enabling organizations to deliver new features and improvements at a faster pace. But what are microservices exactly?

Reporting Tools 52

Reporting Tools Agile Data Visualization Technical Review 52

Agile Velocity

APRIL 1, 2024

Agile training and transformation offer a beacon of hope, guiding organizations through these turbulent times with practices that enhance adaptability, customer satisfaction, and team morale. Here’s a look at the top 10 challenges business leaders and teams face today and how Agile principles can address them.

Feedback Software 74

Feedback Software Agile Product Research User Testing 74

The Product Guy

AUGUST 8, 2024

By taking on the operational tasks that often bog down product managers, Product Ops allows product managers to concentrate more on customer needs, innovation, and strategic planning. This not only enhances the product development lifecycle but also contributes to a more agile and responsive product team.

Feedback Software 170

Feedback Software Analytic Tools Data Visualization User Testing 170

Product Innovation Educators

OCTOBER 16, 2023

When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too. Her book, Customers Know You Suck , address how to better understand, attract, and retain customers.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

Agile Velocity

FEBRUARY 12, 2020

When going through an Agile transformation, Agile teams often feel like they have a good handle on Agile and Scrum. But when asked about their progress toward the business outcomes their organization hopes to achieve by implementing Agile, their answer is not as confident. This is not unusual.

Agile 74

Agile Feedback Software Product Research User Testing 74

Userpilot

MAY 27, 2025

If you’re looking for something more agile and modern, some alternatives offer similar (or even expanded) capabilities without the enterprise overhead. Agile, no-code implementation: Userpilot is built for speed. While their product is web-based, the same no-code agility extends to mobile apps as well. Try it today.

Software Review 75

Software Review Onboarding KPIs Data Visualization Analytic Tools 75

The Product Guy

JANUARY 7, 2025

The project, intended to improve customer satisfaction and reduce operational costs, was plagued by missed deadlines and escalating budgets. In one of our strategy sessions with senior executives, I posed a pivotal question: Are we addressing the real bottlenecks?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

UX Planet

SEPTEMBER 16, 2024

For example: Problem : An online business quotation form has a low completion rate and customer satisfaction is low. Measurement: We’ll be confident the hypothesis is supported when user satisfaction reaches 80%. Customer collaboration over contract negotiation. Working software over comprehensive documentation.

User Testing 98

User Testing Product Research UX Research Software 98

Intercom, Inc.

APRIL 6, 2022

A great experience is something that stays with a customer – and often results in them staying with your company. Customer experiences can have a domino effect across a business. Great experiences result in increased customer satisfaction, which often correlates to bottom-line results like reduced churn and increased retention.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Roman Pichler

JANUARY 8, 2019

If you find it hard to justify carrying out the necessary discovery work, then look at the inaction risk, the risk of not making the necessary changes and providing a carbon copy of your product: Which benefits would you lose, such as increasing user satisfaction by simplifying the product and saving maintenance cost by removing features?

Product Research 224

Product Research Customer Experience User Testing Analytic Tools 224

Userpilot

AUGUST 12, 2024

Marty Cagan’s book, TRANSFORMED , provides strategies and real-world examples for shifting to an agile, innovative product operating model. Product discovery : Identifying and implementing top-priority solutions via customer feedback, iterative development, hypothesis validation, and stakeholder collaboration.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Intercom, Inc.

MAY 22, 2018

From our data, we knew customers wanted something like a Customer Effort Score, Customer Satisfaction Score, or Net Promoter Score. But while we knew what customers wanted, we weren’t sure why it was important to them. It’s healthy to encourage teams to be agile and act on their gut instincts for simple problems.

User Testing 223

User Testing Product Research Research Software Customer Feedback 223

Userpilot

MAY 27, 2025

Skills Product strategy, growth hacking, A/B testing, user research, community building, API literacy, data analysis, SaaS, customer engagement, stakeholder management, cross-functional leadership, Agile methodologies. He increases ARR and user engagement through rapid experimentation and growth loops.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Agile Velocity

JUNE 23, 2020

What Does An Agile Coach Do? Learn more about utilizing an Agile coach for a successful transformation. Learn more about utilizing an Agile coach for a successful transformation. The same is true for Agile Velocity (AV) Coaches. Agile Coaching to Levels. Agile Coaching For Growth and Results. Facilitator.

Agile 62

Agile Customer Satisfaction Framework Leadership 62

Userpilot

MAY 27, 2025

Agile, no-code implementation One of the standout features of Userpilot Mobile is its no-code implementation. Comprehensive in-app engagement Userpilots mobile SDK includes a full suite of engagement tools, carousels, slideouts, push notifications, and in-app surveys (NPS, CSAT, CES) that enable personalized user interactions.

Technical Review 92

Technical Review Onboarding KPIs Analytic Tools Data Visualization 92

The Product Coalition

FEBRUARY 12, 2019

OK, everybody knows Agile is one of the best product methodologies out there. Well, for those who are unsure about what Agile Product Development means, this post will refresh their memory first. Indeed, it has been a while since Agile was first popularized by a manifesto from product developers. Well, the answer is, it depends.

Agile 73

Agile User Testing Development Analytic Tools 73

CardBoard

AUGUST 21, 2023

Agile is about flexibility, collaboration, and customer satisfaction. Agile helps you keep up. We’re going to dig into Agile. We’ll also look at how Agile has evolved over time and why it’s more relevant today than ever before. It’s a buzzword, a mindset, a game-changer.

Agile 52

Agile Feedback Software User Testing Customer Experience 52

Userpilot

JULY 29, 2024

The Kano model helps prioritize features based on user satisfaction and the effort required. It involves making your product so valuable to users that it sells itself. This improves the overall customer satisfaction levels and results in shorter sales cycles. Excitement or nice-to-have features that delight users.

Framework 105

Framework Feedback Software Analytic Tools Onboarding KPIs 105

Agile Velocity

FEBRUARY 12, 2020

When going through an Agile transformation, Agile teams often feel like they have a good handle on Agile and Scrum. But when asked about their progress toward the business outcomes their organization hopes to achieve by implementing Agile, their answer is not as confident. This is not unusual.

Agile 61

Agile Feedback Software Product Research User Testing 61

The Product Coalition

MARCH 8, 2024

Agility and adaptability are paramount The business landscape is constantly evolving, and trends can shift rapidly. Digital transformation fosters agility by enabling businesses to adapt quickly to changing market conditions, customer preferences, and new technologies. Use statistics to quantify the impact.

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

The Product Coalition

FEBRUARY 15, 2024

GenAI can fundamentally transform how businesses operate, fostering agility, efficiency, and innovation. From personalized customer experiences to predictive analytics, the impact of GenAI is tangible and far-reaching. This agility provides a significant advantage in staying ahead of competitors.

Generative AI 145

Generative AI Data Visualization Reporting Tools Research Software 145

Agile Velocity

OCTOBER 1, 2020

After reading the Gallup Group’s article “ Remote Agile: Sustain Performance While Working Remotely ” a few things floated up in my mind. Build trust through relationships to combat anxiety in agile remote teams. Replicate agile rituals while working remotely. Leadership Agility: Shaping the System. Team Empowerment.

Reporting Tools 115

Reporting Tools Systems Review Agile Leadership 115

The Product Coalition

APRIL 19, 2021

You can sign up here for the ‘Food for Agile Thought’ newsletter and join 30,000-plus other subscribers. Join more than 145 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. Remember, “Agile” is a mindset, not a methodology.

Product Research 135

Product Research Customer Experience User Testing Agile 135

Centercode

JUNE 11, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development?

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Valerian Tech

JULY 27, 2023

Introduction In today's fast-paced and dynamic business environment, organizations are increasingly turning to agile methodologies to enhance their software development and project management processes. Agile methodologies offer a flexible and iterative approach that emphasizes collaboration, adaptability, and customer-centricity.

Agile 52

Agile Feedback Software Product Research Customer Feedback 52

Alchemer Mobile

DECEMBER 31, 2020

Learn how top product and marketing leaders from brands such as VISA, Spotify, Care.com, and Investing.com approach digital transformation by understanding customer emotion, investing in mobile, staying agile, and more. Customer Emotion is the Heart of a Successful Post-pandemic Digital Transformation Plan.

Data Visualization 147

Data Visualization Marketing User Testing Product Management 147