Mind the Product

MARCH 5, 2020

So, which platform should you adopt for a new digital service, mobile app or the web? The web is superb for acquiring new users and building a brand. Nearly all brands that opt for an app-based approach build a website, if only to market their app. A domain name and a website for your brand is a good start, but not enough.

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Product Innovation Educators

NOVEMBER 23, 2020

Dr. Joseph Michelli is a returning guest, having previously brought us insights for creating incredible customer experiences with products and services in episodes 147 and 251. Microsoft Teams had to figure out how to scale and service their product when its application was far greater than they had anticipated.

Product Management 181

Product Management Product Manager Airlines Data Visualization 181

Modus Create

MARCH 14, 2023

Audi — Reducing Marketing Costs with Unreal Engine Automobile Audi, a subsidiary of Volkswagen AG, had a high dependence on external service providers to create visuals for its products. This was also when cloud-based B2B SaaS and MarTech tools started emerging. Hasbro decided to act upon the insights.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

MAY 14, 2024

Businesses use consumer behavior models for customer segmentation , marketing personalization , and predictive customer analytics. Userpilot can help you track user activity in real time, generating data that power a comprehensive customer behavior model. Examples include supermarkets, gas stations, budget airlines, and so on.

Data Visualization 105

Data Visualization User Testing Analytic Tools Customer Experience 105

The Product Coalition

MARCH 6, 2023

They are typically integrated with travel service providers, providing real-time rates, bookings, and trip logistics in one location. 67% of modern travelers expect brands to help them make good travel decisions based on previous travel information. This system makes it easier to keep track of expense reports.

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

Pragmatic Marketing

FEBRUARY 3, 2020

From banks to athletic brands and airlines, companies gather data on us. I predict that, in a world of AI, people will crave true human connection even more. This sacrifice becomes all too apparent when the data gets it wrong. However, many of us act as if that’s the only option. What do you do?

Artificial Inteligence 91

Artificial Inteligence Data Visualization Customer Experience Airlines 91

The Product Coalition

OCTOBER 23, 2019

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Roy Madden

SEPTEMBER 6, 2022

An industry-leading process that is 3-5X faster than traditional strategic intelligence gathering Regularly-publishes trend reports in the TNMT newsletter with 10,000+ subscribers 5+ former employees have introduced Feedly to their new companies. Our branding is neon green. Our mantra is unconventional data perspectives.

Research Software 84

Research Software Data Visualization Reporting Tools Travel 84

Intercom, Inc.

AUGUST 8, 2019

Slack focuses on four pillars of the customer experience : services, operations, the help center and localization. Content strategy is part of your brand. It’s part of the brand, right? We have what we call a services team, and we have an admin services team. We have two customer-facing support teams.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

The Accidental Product Manager

JUNE 19, 2023

A battle is brewing for your car’s dashboard screen Image Credit: may bird If you think about it, all of the screens in your life have already been claimed by someone. It’s the screen that is on the dashboard of your car. Your PC screen is owned by either Microsoft or Apple. Your phone screen is owned by either Google or Apple.

Data Visualization 65

Data Visualization Dashboard Product Management Product Manager 65

UX Studio: Product Management

FEBRUARY 26, 2019

They have worked with most of the big brands around the world, based around their very strong presence in the tech world of Silicon Valley. Their own brand has a very strong visual presence as well, with an almost too-professional taste. Nielsen Norman Group. You can’t write about top UX agencies without mentioning Ideo.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Intercom, Inc.

JANUARY 9, 2020

If the leaders at your company don’t value design as much as they should, help them understand by framing it as a tool that helps eliminate pain points for both your users and your colleagues. Jared points to “experience visions” as a fantastic tool to help guide the decision-making process. And I have some tools to do that.”

UX 165

UX Customer Experience Research Software Data Visualization 165

Userzoom

NOVEMBER 14, 2017

As a UX designer or web developer, you know a website can alter the perception and exposure of a brand, big or small. With the right touch and the right visual content, you can really bring out the personality of a business. Most have to do with engaging them directly and using known information about your industry or brand.

Data Visualization 50

Data Visualization User Testing Product Research Customer Feedback 50

Userpilot

JANUARY 19, 2021

Use the insights from these measurements to improve your product experience. Ditch the vanity metrics and focus on actionable data. Source: Userpilot Feature Engagement Analytics – why not try it in your app? Using analytics tools such as Heap. If you’re moving from another tool, you will have to, well, move.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98

DISQO

FEBRUARY 4, 2019

Many brands use the Super Bowl as an opportunity to launch new campaigns and introduce new spokespeople. The leading telecom provider wants to repair the fallout from throttling firefighters’ data plans last year. Unfortunately, Verizon is not the first corporation to make a mistake that hurts its brand.

User Testing 58

User Testing Data Visualization Reporting Tools Airlines 58

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. TL;DR Customer feedback is any information provided by customers about their experience with a product or service. Let’s dive in! Search no more!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

freshtrax

AUGUST 20, 2019

Companies and regional governments alike are hoping to attract tourists, and ADARA, a B2B global travel data co-op, helps them do so by providing a holistic understanding of travel consumers’ behavior. We have to translate everything to Japanese—sales reports, marketing documents, and websites. They trust us.

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? The tool you choose should help you accomplish your goals by providing the functionality you need. Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? The tool you choose should help you accomplish your goals by providing the functionality you need. Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 14, 2023

Select the wrong tool, and you can find yourself stuck in an expensive plan. This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. Not all tools help you easily create interactive user guides.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. TL;DR Customer feedback refers to the insights you gather from people after they use your product and interact with your customer service department.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 28, 2023

With numerous options for no-code growth tools available on review sites, selecting the best one can be overwhelming. This becomes even more challenging when you consider the need to choose a tool that aligns with your priorities, feature needs, and budget. Looking for the best tool for no-code growth? Search no more!

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

MARCH 21, 2023

Or is there an in-app onboarding tool superior to both? Choosing a no-code tool can be overwhelming – the last thing you want is to get stuck in an expensive annual plan. In this post, we’ll discuss the essential features of an interactive user guide tool and guide you to the best fit for your company’s needs.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. And is there a better in-app onboarding software that would better fit your needs?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Before you select a tool, you need to consider your priorities and the functionalities you need to get the job done.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MARCH 24, 2023

Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? Selecting a tool can be risky, and the abundance of no-code tools available in the market just adds to the confusion. Additionally, you must ensure that the selected tool’s price is within your budget. Search no more!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Intercom, Inc.

OCTOBER 24, 2019

She and her partners recently published Get Together , a book that distills key insights from some of their favorite projects and provides practical advice for how to jumpstart a passionate, engaged group. And she worked her way up to be one of the United Airline’s first female pilots. Get to know your biggest fans.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

DISQO

FEBRUARY 4, 2019

Many brands use the Super Bowl as an opportunity to launch new campaigns and introduce new spokespeople. The leading telecom provider wants to repair the fallout from throttling firefighters’ data plans last year. Unfortunately, Verizon is not the first corporation to make a mistake that hurts its brand.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

DISQO

FEBRUARY 4, 2019

Many brands use the Super Bowl as an opportunity to launch new campaigns and introduce new spokespeople. The leading telecom provider wants to repair the fallout from throttling firefighters’ data plans last year. Unfortunately, Verizon is not the first corporation to make a mistake that hurts its brand.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

DISQO

AUGUST 13, 2019

Across the board, car dealerships, cable companies, healthcare providers, and airlines topped the list. To avoid that fate, you need to put customer insights at the center of everything you do. Get customer perspectives early and execute based on their insights, Thor said. Just learn. Emphasize execution over planning.

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

DISQO

AUGUST 13, 2019

Across the board, car dealerships, cable companies, healthcare providers, and airlines topped the list. To avoid that fate, you need to put customer insights at the center of everything you do. Get customer perspectives early and execute based on their insights, Thor said. Just learn. Emphasize execution over planning.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

Across the board, car dealerships, cable companies, healthcare providers, and airlines topped the list. To avoid that fate, you need to put customer insights at the center of everything you do. Get customer perspectives early and execute based on their insights, Thor said. Just learn. Emphasize execution over planning.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

Mixpanel

APRIL 13, 2023

Today, we’re launching our new brand. To take things further, we had to evolve our brand and use it as a strategic center for how we make decisions. Out of all the apps in your stack, analytics is about getting to the truth, so why doesn’t everyone use it? Functional tools (Google Analytics, Salesforce, Zendesk, etc.)

Analytic Tools 88

Analytic Tools Data Visualization Airlines Branding 88

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. It’s not just for retail or airlines or telcos.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

ProductPlan

AUGUST 1, 2019

With plenty of choices and little incentive to stay if they’re not completely satisfied with their experience, customers hold all the cards when determining how long they’ll keep using or paying for a product or service. It’s the payoff for dozens of blog posts, articles, targeted ads, word-of-mouth campaigns, and brand building endeavors.

Customer Experience 76

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 76