Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? Table of Contents.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Alchemer Mobile

OCTOBER 11, 2018

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, and endless other activities, it’s easy to get caught up in the hustle, bustle, and stress that is product management. – Francis Brown, Product Development Manager at Alaska Airlines.

Product Management 225

Product Management Product Manager Airlines Customer Experience 225

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  In aggregate, how many different customers will use the same exact bits to do X?  What

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

The Product Coalition

DECEMBER 12, 2019

After thinking about product discovery , in this second post going through the product build-measure-learn loop, we’ll focus on OKRs, roadmaps, and prioritization techniques. Roadmap Once you know the WHY, you can move forward into determining how you’ll achieve your mission and what you’ll build to fulfill it. Vision How?—?OKRs

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story. Where do your requirements come from?

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Mironov Consulting

AUGUST 15, 2016

As product managers, we worry about market results – not just successfully shipping stuff on time , but growing our product’s revenue, user base and engagement. But not all customers are created equal. Maybe we should fire just those two, and free up scarce resources for dozens of more relevant customers.

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

ProductPlan

OCTOBER 1, 2020

Teacher/plumber/airline pilot: So, what do you do? Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? In others, the job is more strategic and designed to represent the needs and interests of customers. Learning the market and customers’ needs.

Airlines 88

Airlines User Testing Customer Experience Software Review 88

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story. Where do your requirements come from?

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Product Innovation Educators

NOVEMBER 23, 2020

Dr. Joseph Michelli is a returning guest, having previously brought us insights for creating incredible customer experiences with products and services in episodes 147 and 251. He compiled the timely lessons-learned in a new book, Stronger Through Adversity. Lessons on innovation and product management from the pandemic.

Airlines 70

Airlines Product Management Product Manager Data Visualization 70

Intercom, Inc.

JANUARY 9, 2020

While it might be obvious that there’s usually a team of people collaborating on the vision and creation of good design, this truth applies just as much to the end user – there’ll be more than one person on the receiving end. Instead, you have to consider all people, all experiences and, crucially, all privileges.

UX 165

UX Customer Experience Research Software Data Visualization 165

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. This is a partial transcript of Nick and Gainsight’s vision of the future of customer success. Number three is what we call “Customer Data Infrastructure.”

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Thor shared a story of a recent test run on the Alpha platform, which gauged the most common poor experiences that customers have with companies.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

ProductPlan

DECEMBER 30, 2019

Do you give the product away and try to monetize traffic and users through other channels? Should you offer bargain basement prices to capture as many users as possible? Myth #2: Pricing is a solo effort. Just like product strategy and roadmapping , pricing should be a collaborative effort. That would be incorrect.

Strategy 55

Strategy Customer Experience User Testing Customer Feedback 55

Intercom, Inc.

DECEMBER 4, 2019

Brand Identity: When customers interact with your brand, is your value proposition clear? In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Today we’re going to spend the bulk of our time on two new principles. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Opportunities are centered around your customer.

Product Research 163

Product Research User Testing User Friction Research Software 163

Mind the Product

APRIL 18, 2017

He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x. Josh was an early employee at LinkedIn and helped establish early models for user growth and launched v1 of LinkedIn Jobs. Caitlin believes in staying focused on holistic user experience when making product decisions.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Thor shared a story of a recent test run on the Alpha platform, which gauged the most common poor experiences that customers have with companies.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Thor shared a story of a recent test run on the Alpha platform, which gauged the most common poor experiences that customers have with companies.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

PMLesson's Ace the PM Interview

APRIL 19, 2020

This is what you should frame your resume around as this is likely the closest experience you have to being a product manager. It is important to note that most PM job postings ask for prior PM experience. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

This is what you should frame your resume around as this is likely the closest experience you have to being a product manager. It is important to note that most PM job postings ask for prior PM experience. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. At the time, most meal packages made for feeding tubes contained chemicals and preservatives, and lacked any sort of variety.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. At the time, most meal packages made for feeding tubes contained chemicals and preservatives, and lacked any sort of variety.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. At the time, most meal packages made for feeding tubes contained chemicals and preservatives, and lacked any sort of variety.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Intercom, Inc.

JUNE 3, 2021

And so, now’s the time to start thinking about accelerating our business strategies and grabbing the opportunities it brings. If you’re short on time, here are a few quick takeaways: You can’t balance short-term and long-term investments without considering the existing product strategy. Where should you invest your resources?

Strategy 228

Strategy Feedback Software Research Software Software Review 228