Andrew Chen

FEBRUARY 6, 2024

It’s hard to be a product without a strong theory of distribution Here’s a common startup situation. A team busts their ass for months building the first version of their product. Now a big question emerges — how do you get the first people to use your product? It’s almost done.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. you need to understand that your customer’s number one priority is convenience. Personalize the customer experience.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Melissa Perri

OCTOBER 23, 2016

But my experience with United Airline’s customer service this morning completely killed my good mood. It’s a story I know well because I see it so commonly in Product Management too. The customer service agents considered this my fault, and acted like it wasn’t a big deal. Product Managers love to blame the user.

User Testing 133

User Testing Customer Feedback Customer Experience Airlines 133

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. My role at Optym is Product Manager (for RouteMAX). This is the kind of thing that analytics will never tell you.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Basel Fakhoury

MAY 17, 2018

We spent the next full week brainstorming ideas, and we came up with over 100 feasible-sounding product concepts. But looking back at the last year and a half, we realized that the biggest mistake we made (and the one that doomed us from the start) was building a product that nobody cared about.

User Testing 40

User Testing Product Research Research Software Startups 40

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small. A lifetime of customer service.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

UX Studio

FEBRUARY 13, 2018

Here’s the thing: the fact that you do UX research is only the first step in creating a bulletproof UX design method. What needs to come after that, however, is creating a commonly accepted research system, where information is stored in a consistent and searchable way. But how is this connected to the topic of research systems?

Research Software 101

Research Software Reporting Tools User Testing Product Research 101

Userzoom

NOVEMBER 14, 2017

There are some tried and true methods for discerning the opinions and experiences of your audience or customer base. 50 percent of customers are willing to switch brands because one did not anticipate their needs. You could, for instance, setup a feedback or suggestion page that allows customers to offer recommendations and more.

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Data Visualization User Testing Product Research Customer Feedback 50

Amplitude

JULY 29, 2020

When it comes to product strategy, there is so much conflicting advice that getting started can be confusing. Some companies’ strategies are so generic that they could mean anything, or nothing at all—as perfectly illustrated in this product strategy madlibs , which fills in the blanks with buzzwords and jargon and calls it a strategy.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Product Innovation Educators

FEBRUARY 12, 2018

Product managers can separate needs from solutions by asking the right questions in the right way. One of the skills you need as a product master is customer and market research. Talking to the wrong customers. Asking customers what they want. Translating customer vernacular into company-speak.

User Testing 48

User Testing Market Research Research Software Product Research 48

DISQO

AUGUST 13, 2019

At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

FEBRUARY 4, 2019

We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Before making any large marketing or product investment decision, it’s important to test your core assumptions. We tested whether running a Super Bowl ad is the best approach.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

DISQO

FEBRUARY 4, 2019

We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Before making any large marketing or product investment decision, it’s important to test your core assumptions. We tested whether running a Super Bowl ad is the best approach.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

svpg

DECEMBER 6, 2016

Have you ever received a text notification from your airline about a flight delay before the ground crew in the waiting area has the information? These are examples of omni-channel businesses whose products and services have a spectrum of customer touch points that span digital (apps, websites, notifications) and physical.

Product Research 60

Product Research Banking Airlines Transportation 60

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Everybody here is a consumer, as well as a product manager or product owner or researcher, designer, or developer.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Everybody here is a consumer, as well as a product manager or product owner or researcher, designer, or developer.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

Radical Product

APRIL 16, 2019

The 737 was Boeing’s best-selling product. Airlines knew the product well and bought it year after year. The common product disease , Locked-In Syndrome, had begun to set it. US based airlines such as JetBlue had Airbus fleets. It’s not just big, successful products and organizations that catch this disease?—?your

Feedback Software 40

Feedback Software Airlines User Testing Product Research 40

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Another reminder why new products need a workable business model. Products (wrongly) get created this way – product first, customer second, revenue third.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. This is a partial transcript of Nick and Gainsight’s vision of the future of customer success. Number three is what we call “Customer Data Infrastructure.”

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

DISQO

AUGUST 13, 2019

At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

Amplitude

OCTOBER 9, 2018

In today’s fiercely competitive age of product, efficient growth of engaged, happy users is the Holy Grail of product development. Your product has to be designed and built for growth from the foundation up. Spotify goes through product loops of think it, build it, ship it, tweak it.

Engineering 102

Engineering Reporting Tools Analytic Tools Data Visualization 102

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Everybody here is a consumer, as well as a product manager or product owner or researcher, designer, or developer.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Intercom, Inc.

JANUARY 12, 2022

Any insight from data analysis will only ever be as good as the data itself. Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations. I started in the policy world as an economics researcher at a think tank.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Userpilot

MAY 14, 2024

A customer behavior model reveals the external and intrinsic factors influencing buying decisions. By understanding how your target audience thinks, you can create products, experiences, and marketing materials that resonate with them. Customer behavior models also help them improve user experience and boost customer retention.

Data Visualization 105

Data Visualization User Testing Analytic Tools Customer Experience 105

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag? TL;DR Collecting customer feedback is an important task for any product team.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? You also need to consider your budget when choosing a product. You also need to consider your budget when choosing a product. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

DISQO

FEBRUARY 4, 2019

We ran some tests on the Alpha platform to see whether the ads will succeed or will backfire and seem like more corporate PR spin. Before making any large marketing or product investment decision, it’s important to test your core assumptions. We tested whether running a Super Bowl ad is the best approach.

User Testing 58

User Testing Data Visualization Reporting Tools Airlines 58

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

since I had no real product experience. Along the way, I’ve shipped hundreds of products, and managed other PMs. Curious, I went through the interview process to put my learnings to the test. Second interview is on product sense to see whether you can come up with interesting, customer-friendly product solutions.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

DISQO

DECEMBER 22, 2018

Whether or not your organization faces such a crisis, product leaders and innovators benefit from embracing a similar mindset and sense of urgency. They shared numerous lessons and insights about how to solve problems with your back against a wall. But they wouldn’t have learned as much as they did in a production environment.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Whether or not your organization faces such a crisis, product leaders and innovators benefit from embracing a similar mindset and sense of urgency. They shared numerous lessons and insights about how to solve problems with your back against a wall. But they wouldn’t have learned as much as they did in a production environment.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you want to learn more about the consulting role vs the product role, read this article on the topic. Skills a Product Manager Need Analytical Skills In your current role as a consultant, you will have developed and honed your analytical skills. Ideally, you will have directly assisted a product manager on one of your projects.

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Consulting Technical Advisors Technical Review Analytic Tools 52