Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Chameleon and Spekit are good tools for customer feedback.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Agile Velocity

AUGUST 24, 2020

There have been many times in Southwest Airlines history where times were great. Watch this video to explore how Southwest Airlines’ core values and agility enabled their teams to come together during times of crisis and work towards the same goal. . About Emily Beatty | Strategist @ Southwest Airlines.

Airlines 63

Airlines Agile Customer Experience Leadership 63

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 121

User Friction Customer Experience User Testing Customer Feedback 121

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. And what did you expect?”

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Feedback Software User Testing Customer Feedback Research Software 98

Usersnap

NOVEMBER 4, 2021

Check out these engaging pop-up examples to help you reach more of your users. A good SaaS team knows that every design choice stems from one place — user feedback. And what’s worse than bad feedback? No feedback at all. Silent users are a bit of a mystery. What is Passive vs Active Feedback?

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Customer Feedback User Testing Feedback Software Customer Experience 52

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. you need to understand that your customer’s number one priority is convenience. Personalize the customer experience.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Alchemer Mobile

SEPTEMBER 3, 2020

The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. For example, an app that has regularly had five million Daily Active Users drops to one million. Huge spikes.

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Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

FEBRUARY 18, 2021

Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. If we look at the charts below, you’ll see data from two apps: An airline app and a lodging app. An easy way to do this is by using gratitude as an opportunity to follow-up with customers and ask for feedback.

Travel 230

Travel Feedback Software User Testing Strategy 230

Melissa Perri

OCTOBER 23, 2016

But my experience with United Airline’s customer service this morning completely killed my good mood. The customer service agents considered this my fault, and acted like it wasn’t a big deal. As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? It’s with you.

User Testing 133

User Testing Customer Feedback Customer Experience Airlines 133

Agile Velocity

SEPTEMBER 28, 2023

In our fast-paced, ever-changing world, organizations must be able to adapt and, stay customer-centric to thrive. It ensures that businesses remain customer-centric, focusing on meeting customer needs effectively. Below are key takeaways from our discussion. See our 16-minute convo for more context and information.

Agile 105

Agile Airlines Customer Feedback Finance 105

The Product Coalition

JULY 2, 2022

After 3 full days of meaningful discussions, I took the time to reflect and share with you my thoughts and insights. I immediately knew that it meant that I must listen even more carefully than I intended to since I have the responsibility of bringing Marty Cagan’s insights back home. Stay tuned.

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Workshop Customer Feedback Technical Review Product Research 114

Product Talk

FEBRUARY 28, 2024

I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. When Kelsey first joined Going, there wasn’t a clearly defined process in place for talking to customers. “We From this feedback, Kelsey’s team quickly zeroed in on a potential solution.

Product Research 236

Product Research Onboarding KPIs Feedback Software User Testing 236

Andrew Chen

FEBRUARY 6, 2024

Dual insights needed This is why I think startups end up needing both: 1) an insight about customers that gives them product/market fit 2) an insight about distribution that creates traction People building products often have an easier time product/market fit because they are building for themselves, or a customer that they already know well.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Reveal

AUGUST 24, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Banking : Deliver great benefits to customers and employees alike.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? How to Measure Customer Engagement?

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Analytic Tools Feedback Software Research Software Customer Experience 97

Modus Create

MARCH 14, 2023

Businesses now had unprecedented access to their customers’ buying behaviors. Hasbro decided to act upon the insights. We are learning about blind spots in patients’ journeys and working to use insights from data, as well as digital solutions, to deliver a more integrated experience.”

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Roy Madden

OCTOBER 1, 2020

Where do you go when you’re hungry for curated insights in a specific industry? Newsletters are the best place to get curated insights and in-depth analysis from experts. You get the best industry-specific news, without having to slog through social media to find insights on trends and competitors. . Newsletters! Lists we like.

Airlines 106

Airlines User Testing Entertainment Finance 106

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small. A lifetime of customer service.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

The Product Coalition

SEPTEMBER 21, 2023

Teams that don’t communicate, developers who aren’t in sync with market demands, or designers working independently without feedback. They ensure a seamless and intuitive user experience. Their artistry transforms a functional product into an engaging one that resonates with users. Why share my love of soccer?

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Roadmap Onboarding KPIs Customer Feedback Customer Experience 110

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

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Agile Data Visualization Feedback Software Reporting Tools 92

Amplitude

JUNE 12, 2023

Learn how eight Amplitude customers including Spirit Airlines, Fender, and Dropbox leverage data insights to create value for their customers and drive revenue.

Data Visualization 52

Data Visualization Airlines Customer Feedback 52

Userpilot

MARCH 24, 2023

Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? This article will analyze the essential features of an interactive user guides tool and help you in choosing the most appropriate tool for your business needs. Looking for the best tool for interactive user guides? Search no more!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for interactive user guides should deliver and which will be the best choice for your company’s needs. They also shorten the time to value and reduce support and customer success cost.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 21, 2023

Is Chameleon or Spekit the best option for creating interactive user guides? In this post, we’ll discuss the essential features of an interactive user guide tool and guide you to the best fit for your company’s needs. TL;DR Interactive user guides leverage various UI patterns to educate customers on how to use your product.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2023

Is UserGuiding the better choice for creating interactive user guides or Spekit? Or is there a better user onboarding software that’ll get the job done seamlessly? TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. Userpilot is what you need!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for interactive user guides should deliver and which will be the best choice for your company’s needs. They also shorten the time to value and reduce support and customer success cost.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

The Product Coalition

SEPTEMBER 18, 2023

Even now, big data analytics methods are combined with emerging technologies such as ML to uncover and scale more intricate insights. Tableau Tableau is an end-to-end data analytics platform that enables the preparation, analysis, collaboration, and dissemination of big data insights. They even capture screenshots of repeated scenes.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Technical Review 100

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

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Customer Experience User Testing Customer Feedback Feedback Software 164

Gainsight

APRIL 21, 2022

When it comes to travel, they say half the fun is getting there—though it usually depends on which airline you take! . Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding. Your relationship with customers needs to shift from prevention to attention.

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Enterprise Feedback Software Customer Experience Data Visualization 98

Reveal

AUGUST 31, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Banking : Deliver great benefits to customers and employees alike.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

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User Testing Customer Experience Customer Feedback Product Research 74

The Product Coalition

DECEMBER 9, 2019

Using a marketplace to build exposure and collect feedback is certainly a more prudent strategy than going solo and investing heavily in marketing from the start. Start-ups and new brands should choose this path to accelerate the testing of their market entry hypotheses if the marketplace offers access to the relevant customer segments.

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

Roy Madden

APRIL 4, 2020

Opinion and insight can emerge from anywhere. In this way, you can learn something new, discover new sources for future reference and easily share reputable insights with your colleagues and social network. You’re looking for ground-breaking stories and reports about the airline industry. The internet is a cavernous place.

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Airlines Magazine Customer Feedback Events 62

The Product Coalition

FEBRUARY 12, 2019

4) User + how we will delight them. Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. There is a big trend emerging in airline de-regulation.

Airlines 60

Airlines Strategy User Friction Analytic Tools 60

Mixpanel

APRIL 13, 2023

Buy an airline ticket to another country. Whenever I read the word “love” mentioned about us in a tweet or NPS comments from our users, it tells me we’re doing things right. We hope you feel it Gain insights into how best to convert, engage, and retain your users with Mixpanel’s powerful, self-serve analytics.

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Analytic Tools Data Visualization Airlines Branding 88