Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Another reminder why new products need a workable business model. Products (wrongly) get created this way – product first, customer second, revenue third.

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Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. Here are some thoughts on company-wide structural differences and how we product managers get our work done. It’s a more precise, if less emotional, version of a May talk for Lean Product/UX SV meetup.

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Enterprise User Testing Data Visualization Product Research 105

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” Since then, new technologies, such as Amazon and smartphones, have significantly increased the quantity of data available to organizations. Amazon’s website utilizes the same logic.

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Mironov Consulting

AUGUST 8, 2017

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. You say potato, I say WTF.

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User Testing Customer Experience Analytic Tools Research Software 101

The Product Coalition

JUNE 17, 2019

Meanwhile, the market offers turnkey development and implementation for just about any technological solution. Start with Transforming Internal Processes “It’s generally believed that when outsourcing work a company gets a cheaper product, with poor quality control. combined with carefully carried out due diligence?—?can

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Banking Development Team Review Software Review Technical Review 113

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. 2021 Achieving Customer Amazement survey report. But how exactly do you win a customer’s loyalty?

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

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Andrew Chen

FEBRUARY 6, 2024

It’s hard to be a product without a strong theory of distribution Here’s a common startup situation. A team busts their ass for months building the first version of their product. Now a big question emerges — how do you get the first people to use your product? It’s almost done.

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Mironov Consulting

APRIL 15, 2023

The other group (product, engineering, design, long-term support, product marketing) is trained and paid and rewarded to focus on overall impact for the whole installed base, long-term investments, and the need to support every line of code that any user has in production.  In Get it done, and move on.

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Intercom, Inc.

OCTOBER 21, 2021

So I research, write about, and give presentations about customer service and customer experience. Jeff: Well, you’ve done your research. I didn’t know our product. When I was researching the book, I came across a story of an entrepreneur named J.R. Liam: Excellent. That story was not in the book.

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Customer Experience User Testing Customer Feedback Airlines 129

Agile Velocity

MAY 3, 2024

Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution. This includes ideation, design, development, production, delivery, and post-sales support. Is the goal to improve time-to-market, enhance product quality, or foster innovation?

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Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Why is Customer Engagement Important?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. This is what you should frame your resume around as this is likely the closest experience you have to being a product manager.

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PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. This is what you should frame your resume around as this is likely the closest experience you have to being a product manager.

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Consulting Technical Advisors Technical Review Analytic Tools 52

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. You can publish in-app onboarding tours , announcements, and launch surveys.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. You also need to consider your budget when choosing a product. Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. Not exactly what you’re looking for?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? And is there a better in-app feedback software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. By acting on the data you collect, you can improve the product and the user experience.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Modus Create

MARCH 16, 2020

But, beyond that, business leaders have to think of the consequences that the global response to the outbreak is having on the global economy, and the way we maintain productivity in times of a pandemic. The retail sector is having unexpected demand for some products, and reduced demand for others.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. All product managers want to delight and engage their customers.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

The Product Coalition

OCTOBER 23, 2019

If a combination of a native app and a desktop application for some reason seems too costly for your product, you might consider building a Progressive Web Application (PWA), which combines the best from native apps and responsive design websites. But your users won’t tolerate that, according to a survey by Dimensional Research.

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Reporting Tools Travel Data Visualization Research Software 60

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. You also need to consider your budget when choosing a product. Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. Not exactly what you’re looking for?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

DISQO

DECEMBER 22, 2018

Whether or not your organization faces such a crisis, product leaders and innovators benefit from embracing a similar mindset and sense of urgency. Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com.

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Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Whether or not your organization faces such a crisis, product leaders and innovators benefit from embracing a similar mindset and sense of urgency. Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? So in this post, we’ll compare their functionality for customer feedback, and explain in more detail why Spekit is not the best choice. TL;DR Collecting customer feedback is an important task for any product team. Salesforce).

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Feedback Software User Testing Analytic Tools Customer Feedback 52

Atlassian

JANUARY 13, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Each merge launches an automated code build and test sequence, which take a moment to run.

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Software Review Feedback Software Reporting Tools Weak Development Team 59

Userpilot

MARCH 24, 2023

TL;DR An effective way to educate people about your product is by utilizing interactive user guides that incorporate various UX patterns to demonstrate how the product functions. Interactive user guides can take the shape of product tours and interactive manuals. All product managers want to delight and engage their customers.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Customer feedback is any information provided by customers about their experience with a product or service. Why should you care about customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 28, 2023

With numerous options for no-code growth tools available on review sites, selecting the best one can be overwhelming. TL;DR In order to develop a product-led SaaS , it is crucial to strive for achieving no-code growth. According to no-code advocates, technology should enable and facilitate creation, not act as a barrier.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

MARCH 21, 2023

TL;DR Interactive user guides leverage various UI patterns to educate customers on how to use your product. They can be categorized into two types: full product tours (detailed walkthroughs) and interactive manuals (contextual in-app guidance). All product managers want to delight and engage their customers.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Sachin Rekhi

MAY 17, 2010

The key enabling technology behind Mint is a company called Yodlee which developed the interfaces to connect to your bank transactions. By looking at my weekly RescueTime summaries, I can get a great sense of how productive I was that week as well as an understanding of how much time was wasted on non-productive activities.

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Data Visualization Customer Experience User Testing Travel 60

Userpilot

NOVEMBER 17, 2022

There are plenty of Spekit alternatives on review sites, but they don’t make the choice any easier. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. Spekit is a product adoption tool with the main focus on employee onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

FEBRUARY 21, 2023

TL;DR No-code growth is an innovative method to achieve great product-led growth without having to code. To become truly “no-code”, it’s important to ensure your chosen no-code solution offers basic UI patterns , enables segmentation , provides product analytics features , and allows integration with third-party tools.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Fintech, Healthtech, Edtech – what sort of tech is used within them? Fintech, Healthtech, Edtech – what sort of tech is used within them?

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Technical Review Data Visualization Artificial Inteligence Analytic Tools 85

Intercom, Inc.

JANUARY 12, 2022

Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations. When in doubt, start poking around with some basic product assumptions and go from there. I started in the policy world as an economics researcher at a think tank.

Data Visualization 151

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Intercom, Inc.

DECEMBER 13, 2018

It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. Different products require different visions. Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress.

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Feedback Software Data Visualization Customer Experience User Testing 151

Intercom, Inc.

FEBRUARY 23, 2022

million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months. Moreover, it has the potential to better the employee experience, boost productivity, and even improve our reaction to stress. We’ve been isolated due to COVID.

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