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User Profile: What Is It and How to Create One?

Userpilot

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

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Guide To Leveraging AI Tools For Customer Success Managers

Userpilot

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

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Data Tracking: How to Create A Plan for Collecting and Analyzing Data?

Userpilot

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience.

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Top 13 SaaS Customer Engagement Trends 2023 to Follow

Userpilot

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Incorporating videos into in-app experiences is an engaging way to educate users.

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Continuous Improvement: How It’s Important for Software Developers

The Product Coalition

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Read the article to know what it is? Thus, custom software development and engineers face the same challenges faced by the market demand. What is continuous improvement

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How Jira Service Management enabled distributed work with an employee self-service tool

Atlassian

So Atlassian IT, together with its HR, Legal, Finance, and Tax teams, launched the Compensation Estimator, an employee self-service tool that calculates an individual employee’s estimated compensation based on differences between their current and intended locations. Related Article. In Technology. By Molly Bronstein.

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APIs for IT Monitoring Solutions

eG Innovations

The majority of monitoring and management solutions used in enterprises provide their customers with APIs (Application Programming Interfaces) and a CLI to facilitate DevOps type workflows. This integration minimizes user intervention in the configuration of the monitoring system. Accessing the data stored in eG database using eG CLI.