Userpilot

MAY 16, 2023

This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Hyper-personalization uses real-time data to provide more contextual experiences and build loyal customers. You should build customer trust by ensuring data privacy. Let’s start!

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Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service.

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Atlassian

MARCH 8, 2022

Jira Service Management promises to unlock high-velocity teams. And both technical teams and the business departments they work with can benefit from Jira Service Management, especially HR teams. Jira Service Management is a vital piece of the solution for a couple reasons,” Paul says. Related Article. By Edwin Wong.

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eG Innovations

MARCH 31, 2022

Accessing the data stored in eG database using eG CLI. For a number of years, eG Enterprise has also included a richly featured REST API, enabling DevOps and administrators to develop programs and code to automate their monitoring deployments and data retrieval and integrate with other enterprise products. The eG Enterprise REST API.

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Agile Velocity

MAY 27, 2020

The Kanban Method is a powerful way for Agile teams and organizations to visualize work, identify and eliminate bottlenecks, and achieve measurable operational improvements in throughput and quality. This article is a Kanban cheat sheet identifying best practices , meetings , and key terms. Visualize the work. Manage Flow.

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The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Siri also makes recommendations and uses various internet services, while it adapts to the user’s language style, interests and search patterns.

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Intercom, Inc.

NOVEMBER 4, 2020

These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. Resolution Bot can even help speed up self-service by offering relevant answers based on what customers are typing – before they even hit the enter key.

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The Product Coalition

JANUARY 23, 2022

This is writing code and/or using tools to automate the testing of mobile software?—?either such as automated tests to evaluate network traffic utilisation, memory management, and data storage. Use your product analytics or user research to identify the devices and mobile browsers that you need to support.

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The Product Manager Coach Blog

MAY 7, 2024

In this article, I will review the differences between the Staff Product Manager and the Senior Product Manager roles, helping you gain clarity and make an informed decision about your career path. They are recognized for their strategic insight and ability to handle critical challenges that affect the product’s long-term success.

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The Product Coalition

MARCH 25, 2022

In this article, we’ll discuss the current state of the fintech market, the occurring trends for 2022 and beyond, and the number of resources needed for a successful project. Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category.

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Userpilot

FEBRUARY 2, 2023

The purpose of this article is to introduce what content testing is, the methods of testing content, and a step-by-step guide to preparing and conducting your research. Two of the top tools for content testing in SaaS are Userpilot and CrazyEgg. You can also ask for direct feedback from representative users to get accurate insights.

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eG Innovations

MAY 22, 2020

I recently published an article on Citrix Performance Analytics (also called Citrix Analytics for Performance), part of the Citrix Analytics service in Citrix Cloud. What is Citrix Analytics? Citrix Analytics is a Cloud-based service that works across Citrix portfolio products and third-party products.

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Alchemer Mobile

MARCH 26, 2021

Almost every article started out with a long opening paragraph explaining the importance of mobile. But if you clicked on this article, we’re going to take a wild gamble that you already know that. Your team should have explicit data that has come directly from customers’ mouths (surveys, ratings and reviews, message centers, etc.)

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Mind the Product

NOVEMBER 30, 2017

In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.

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Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

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UX Studio

MARCH 30, 2024

It is crucial for obtaining valuable data and ensuring the overall success of the research process. By carefully selecting participants who represent the target audience, researchers can gather meaningful insights into that specific user group’s behaviors, needs, and pain points. Often, this is easier said than done.

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Userpilot

NOVEMBER 3, 2022

The truth is self-service support has come to stay. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively.

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Intercom, Inc.

FEBRUARY 10, 2021

Our latest updates to Series , Banners , Articles , and Resolution Bot , to name but a few, empower you to streamline your messaging workflows, improve team collaboration, and most importantly, create better experiences to meet your customers’ evolving needs. Where there’s no answer, there’s an article.

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Mironov Consulting

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. While these examples and suggestions might appear a little fleeting, one thing that will definitely encourage customers to return repeatedly is excellent customer service.

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The Product Coalition

DECEMBER 23, 2021

Guest post by Mark Mayo, Senior Quality Engineer at Terem Technologies This is the process of writing code and using tools to automate the user interface (UI) testing of front-end components of websites, desktop applications or mobile applications. But, getting it right goes beyond the coding of the tests and the tools you use.

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The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

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freshtrax

SEPTEMBER 3, 2019

of employees being interested in taking advantage of telecommuting policies. These results suggest two important insights. First, Japanese companies are still hesitant to introduce a work-from-home policy. That is if they can convince hesitant Japanese companies to adopt new work from home policies. Actually, 62.2%

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freshtrax

NOVEMBER 9, 2023

Original Article Published in Japanese on Aug 03, 2023. The climate tech space is gaining momentum due to government policies, including regulatory reforms and incentives for climate tech companies, aimed at decarbonizing the economy. and those who are seeking new service ideas. Climate tech funding has increased significantly.

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Userpilot

MARCH 28, 2022

In this article, we are looking at some really good UX design examples that will inspire UX designers. Good UX examples we cover: Good UX examples are characterized by simplicity, usability, and visual design. Amplitude’s witty cookie policy modal shows that even ‘boring’ parts of UX can be engaging. Visual design.

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eG Innovations

APRIL 4, 2022

I recently had a wonderful opportunity to contribute to the Computer Weekly Developer Network (CWDN) ultimate series on “Infrastructure as Code” that collected articles and overviews from vendors and experts operating in the IaC space to form a formidable reference on all aspects of IaC. Kong: APIOps is IaC for APIs.

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Userpilot

APRIL 25, 2022

First, you need to decide which area of your product to focus on (use data to guide your decision ). Use a color-coded system for a handy visual aid. The best product managers have a deep understanding of customer needs – and friction logs are an incredibly powerful tool for building that sort of user empathy.

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Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Coda employs competitor-based positioning by comparing itself against tools like Google Docs and Notion.

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Agile Velocity

FEBRUARY 11, 2020

Then they are shocked when they don’t get what they really want, for example, predictability or speed. When it comes to metrics in Agile , the data itself is not the goal — instead, it’s a means of tracking your journey, testing hypotheses, and providing feedback as you head towards your next goal. . Predictability. Cycle time

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Userpilot

MAY 13, 2021

In this article, we’ll explore what product intelligence is in detail. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Product intelligence helps product marketers use data to better understand consumers’ relationships with the products they love using.

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Agile Velocity

FEBRUARY 11, 2020

Then they are shocked when they don’t get what they really want, for example, predictability or speed. When it comes to metrics in Agile , the data itself is not the goal — instead, it’s a means of tracking your journey, testing hypotheses, and providing feedback as you head towards your next goal. . Predictability. Cycle time

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Product Culture

JUNE 1, 2022

See my article here. Our Privacy Policy. *. For more information about our privacy practices please visit our Privacy Policy here. Objectives and Key Results (OKRs) are goals shared at the team level, setting up teams for collaboration from the very beginning. OKRs bring focus and results to an entire organization, measurably.

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Mind the Product

MARCH 2, 2018

It seems to be a weekly occurrence that an organisation suffers some form of hack or data breach. To prepare for the forthcoming GDPR (I’ve written more about the GDPR’s impact separately) I’ve become my company’s data protection officer (DPO). Could anyone in my team afford a personal fine for a “deliberate” loss of data?

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Bain Public

MAY 21, 2018

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. The reality is that we will need to evolve by finding ways to have a solid data set understanding.

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Mironov Consulting

DECEMBER 17, 2023

New financial regulations require additional reports using data items not currently in their market analysis app.   For our hypothetical data connector, we could make an automated test suite that feeds it sample data nightly, then automatically checks if the wrong answers pop out.  It Our LLM model data ages.  

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Innovatemap

JULY 29, 2019

From client-facing materials to agent-facing ones, insurance providers are often working with outdated tools that are unappealing to the modern consumer. This leaves insurance carriers and agents alike to put up with outdated and inconvenient tools. Their policy, payments, and claims need to be organized and easily accessible.

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Userpilot

DECEMBER 9, 2021

Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article. As they deal with customers during the sales process, they can get some valuable insights. Userpilot analytics page.

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The Product Coalition

SEPTEMBER 18, 2023

90% of the world’s data has been created in the past 2 years, and businesses spend more than $180 billion annually on big data analytics. Since our first ancestors began writing on parchment, data has been an integral part of the human experience. What is big data analytics? But how is it used?

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