Userpilot

JUNE 11, 2021

SaaS businesses thrive on data. This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. What types of Analytics software does every SaaS business need? Table of Contents.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. Everyone in the team, from CEO to copywriter, needs to be on the same page when it comes to your company’s definition of successfully reached goals. pretty much everything.

Onboarding KPIs 113

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 113

Mixpanel

JANUARY 19, 2021

You’ve probably seen many business subscriptions getting canceled after an email goes out to your team (“Anybody still using this tool?”). And historically, such a definition made sense, because without access to other data, companies had to wait for Finance to close the books before knowing whether their product was doing well.

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Amplitude

NOVEMBER 20, 2020

We’ll start with something super simple and not linger too long on the theory and definitions. . The National Institute of Science and Technology differentiates measures and metrics as follows: “We use measure for more concrete or objective attributes and metric for more abstract, higher-level, or somewhat subjective attributes”.

Data Visualization 119

Data Visualization Analytic Tools KPI User Testing 119

Mixpanel

MAY 27, 2021

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs. Step one is to define the Growth KPI in your analytics tool.

Data Visualization 140

Data Visualization KPI Customer Experience User Testing 140

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. A new user activation dashboard is an analytical tool designed to monitor and report different activation metrics of new users. What is a new user activation dashboard?

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Customer Experience 105

The Product Coalition

FEBRUARY 14, 2023

A useful approach to providing clear business context is to build and maintain a KPI Tree, which is an easy-to-understand map of all the key KPIs rolled up from the lowest level to the top-line metrics (e.g. Consider using tools like DBT Cloud so that metrics models are modular (i.e. re-usable) and backed by tests.

Data Visualization 167

Data Visualization Customer Feedback KPI Customer Experience 167

The Product Coalition

OCTOBER 12, 2020

Our product was a script that you put on your website so it unblocks your analytics when they are blocked by any kind of content blockers. In the end, we had great momentum on the deal size, but if we considered revenues as our KPI, we were at a standstill. We were definitely not a pain point. It wasn’t helping them much.

Startups 179

Startups Data Visualization KPI Analytic Tools 179

The Product Coalition

FEBRUARY 5, 2019

The mobile app industry is a fast-paced world, and the state of mobile in 2019 shows no signs of slowing down. If you’re going to keep up with the rapid changes and challenges, you need to know what’s going on in your app at all times. That’s what real-time analytics tools can provide. What is real-time analytics?

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Customer Feedback 60

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. In this article, we explain the definitions, types, examples, and best practices of customer feedback questionnaires to help you increase your response rate. Determine your platform’s ease of use. Get a demo.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are lots of tools in the market to measure and improve your customer experience. Average Resolution Time – CX KPI.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Amplitude

JANUARY 23, 2018

Bad product teams make decisions based on a best guess from recent and anecdotal evidence, reserving analytics resources only for ‘mission critical’ questions. They rely on the noisiest qualitative sources, like sales, customer support or app reviews, and can’t see the forest from the trees. They lack clarity around role definition?—?PMs

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Mixpanel

JULY 16, 2019

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs. Step one is to define the Growth KPI in your analytics tool.

Data Visualization 77

Data Visualization KPI Customer Experience Reporting Tools 77

Gainsight

AUGUST 19, 2020

Trying to think about a holistic definition of our customers was a challenge. It was also challenging to figure out how to bring continuity between each of those channels so that people understand what we represent and then reflecting it in our key performance indicators (KPIs). It’s an exciting and tough challenge. Nick: I love it.

User Testing 98

User Testing Customer Experience Analytic Tools Product Research 98

Mixpanel

JULY 21, 2020

Mixpanel is a best-in-class telemetry tool for product analytics. We also need a set of tools that are purpose-built to analyze that data. All this to say, before you can even begin implementation, you need to know which metrics, behaviors, and KPIs you’d like to measure. First principles. But getting the data (i.e.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Customer Experience 59

The Product Coalition

MAY 2, 2023

. • Are an objective way to represent your aspirations • The perfect goals are easily measurable and have a time-frame attached Example: For a food delivery app, Improve Avg. Every calculation has a clear definition • good metrics are simple to understand and easy to measure • are used to measure things of interest Example: • Avg.

Definition 156

Definition Customer Experience Analytic Tools Data Visualization 156

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. While this has long been the case for SaaS it is becoming increasingly important for B2B on-premise software, too.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Amplitude

MARCH 21, 2019

In my 10 years working on analytics teams and now on a product team, I’ve been able to understand and illuminate the differences between these phrases in order to use data to strategically guide the product. When running regression models, be sure to use the Compass and Impact Analysis tools. What’s the real value behind these words?

Data Visualization 107

Data Visualization Information Reporting Tools User Testing 107

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. It’s not all about your company or your product, but rather how a customer comes to need, discover, choose, and interact with any solution like yours.

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

Mixpanel

JANUARY 19, 2021

You’ve probably seen many business subscriptions getting cancelled after an email goes out to your team, “Anybody still using this tool?”. And historically, such a definition made sense, because without access to other data, companies had to wait for Finance to close the books before knowing whether their product was doing well.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52

Mixpanel

JULY 21, 2020

Mixpanel is a best-in-class telemetry tool for product analytics. We also need a set of tools that are purpose-built to analyze that data. All this to say, before you can even begin implementation, you need to know which metrics, behaviors, and KPIs you’d like to measure. First principles. But getting the data (i.e.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Experience 52

Mixpanel

JUNE 12, 2023

This experience reminded me a lot of my work as an analytics leader at AT&T. Below is how I apply the above keys to unlock product team and analytics team collaboration at large companies. In product analytics, product usage data is captured and analyzed as events. The same concept works in reverse.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Mixpanel

JUNE 12, 2023

This experience reminded me a lot of my work as an analytics leader at AT&T. Below is how I apply the above keys to unlock product team and analytics team collaboration at large companies. In product analytics, product usage data is captured and analyzed as events. The same concept works in reverse.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

Userpilot

OCTOBER 7, 2020

When in-app messages are best for driving new feature adoption. It means they have to re-learn how to use your app. Answer: What KPI are you trying to affect with new feature adoption? What do your in-app analytics show about the effectiveness of previous announcements and attempts to drive new feature adoption?

Onboarding KPIs 76

Onboarding KPIs Customer Experience User Testing Analytic Tools 76

Amplitude

DECEMBER 2, 2020

Some teams get amazing results with <100 well crafted event definitions. And other teams are so paralyzed by feeling they need to figure out each and every question beforehand, that they do nothing, or sacrifice data quality and usability by using an autotrack solution. For product analytics, it’s important to mix approaches.

Data Visualization 64

Data Visualization Customer Experience Analytic Tools KPI 64

Mixpanel

JUNE 12, 2023

This experience reminded me a lot of my work as an analytics leader at AT&T. Below is how I apply the above keys to unlock product team and analytics team collaboration at large companies. In product analytics, product usage data is captured and analyzed as events. The same concept works in reverse.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Mixpanel

JULY 16, 2019

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs. Step one is to define the Growth KPI in your analytics tool.

Data Visualization 40

Data Visualization KPI Customer Experience Analytic Tools 40

Roadmunk

OCTOBER 12, 2017

Listen to it below: For context: As a company that builds roadmapping software for product people, we’re immersed in the product community. Inga manages the team responsible for Squarespace’s analytics platform—which their clients rely on to get data-driven insights about their websites and e-commerce stores.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

ProductPlan

APRIL 9, 2019

They may not want the gory details of ARPU calculations and markup percentages, but they definitely want to know why what they’re building will help the company grow, whether it’s revenue, users or usage. Make these experiments highly measurable and explain the KPI ahead of time.

Weak Development Team 85

Weak Development Team Technical Review Customer Experience KPI 85

Amplitude

JULY 11, 2019

I frequently see leadership teams purchase analytics software hoping that this new access will make everyone excited to use data regularly. Engineers include a KPI section with an Amplitude link where the rest of the company can see how the feature is being adopted by our users. Establish a Data Governance Strategy.

Data Visualization 65

Data Visualization Onboarding KPIs Government Customer Experience 65

Mixpanel

MAY 12, 2020

So what you’re looking for is actually the most narrow definition of those things, the most narrow definition of types of companies, and users, and problems that you want to go solve. I’m the founder of AtomicContacts, this terrible app that I built that went nowhere. I was a self-taught coder.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

So what you’re looking for is actually the most narrow definition of those things, the most narrow definition of types of companies, and users, and problems that you want to go solve. I’m the founder of AtomicContacts, this terrible app that I built that went nowhere. I was a self-taught coder.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. By recording the user’s job title or priorities for using your app (which can be done during the Sign Up Flow or via the Welcome Screen ), you can Segment users to provide more relevant onboarding for their needs.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? The best user engagement tools to use to turn new users into active users. Monthly active users (MAUs) refer to the number of unique visitors that engage with your web or mobile app in a month. What are monthly active users (MAU) in SaaS?

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Brian Balfour

APRIL 4, 2017

Something with a definitive start and a definitive end. Data is never done People spend more time on analyzing what tool to use than they do instrumenting and updating their data. The problem - there is no perfect tool and you end up in analysis paralysis. Just setting the KPI isn’t enough, though.

Data Visualization 62

Data Visualization Analytic Tools Reporting Tools KPI 62